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Having a genuine reason i did't reply to the client at time now what should i do ?

întrebare adresată de către Rakesh Thakur 5 octombrie, 2016

Hi ,
as i am going to my native place .and my laptop had been stolen in the bus so i couldn't reply to the client .because of this reason client give me a rating 2 and also negative review had been given by him .
So kindly suggest me what should i do . i have a FIR copy of the stolen laptop also .

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