Developer Needed for ChatBot/HelpDesk style Dynamic App for Restaurant
- Stare: Pending
- Premiu: $153
- Intrări primite: 5
- Câștigător: anuragvohraec
Hello, I have a rapid growing restuarant QSR chain that has recently rolled out delivery utilizing multiple third party delivery partners. I am looking to create an app/webapp that would help my restaurant teams to properly handle guest complaints when they [login to view URL] would not be a guest facing tool and it would ideally connect directly with some or all of our online ordering parters API"s for order history/tracking (OLO, Aloha, Doordash, Postmates)
The app would need to be simple with a dynamic response feature. In other words, When a guest calls the restaurant to inquire about their order, the manager should open the app, press a "Guest Inquiry" button. From then, it should guide the manager on what to ask/tell the guest.
Scenario Flow 1:
1. Ask the guest "Where did you place your order? Did you place the order on our brand's website/app, or through doordash/postmates"
Their should be different options to choose, each option should lead to the next screen with next steps based on the answer provided
2. If placed on Brand's Website/App: "Im so sorry to hear about your order concerns, would you like us to have a fresh order made and redelivered to you? We estimate it will be about 35-45 minutes" Two Option buttons "Yes" or "No"
2b - Im so sorry that your order was not accurate, unfortunately since you placed your order on "(Doordash, Postmates, Etc) we didnt process your credit card information, disabling me from being able to process any credits directly to your card. However, our delivery partner is typically very good about making things right and if you login to your app and click on your order history, you can quickly report these issues on their and they typically will get back to you within 24-48 hours. But Id like to offer you a free pizza for the trouble that this has caused you. I can have a coupon emailed directly to you for you to redeem on your next visit." This should then allow them to type in an email, and any notes they may need, then save.
This is just an example of what the flow would feel like. It essentially is designed to take the "guess work" out of the restaurants hands and ensure the guest is taken care of.