Customer Success For Hire
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Hire AdeelEcom
Shopify Customer Support Specialist & E-commerce Customer Service Expert with 5+ years of experience supporting 100+ e-commerce brands. I help Shopify store owners and e-commerce businesses manage their customer support efficiently and deliver fast, professional, and reliable service across email, live chat, and...Shopify Customer Support Specialist & E-commerce Customer Service Expert with 5+ years of experience supporting 100+ e-commerce brands. I help Shopify store owners and e-commerce businesses manage their customer support efficiently and deliver fast, professional, and reliable service across email, live chat, and social media. My expertise includes: ✅ Shopify Customer Support ✅ E-commerce Customer Service ✅ Email & Live Chat Support ✅ Order Management & Processing ✅ Order Tracking & Shipping Support ✅ Refunds, Returns & Cancellations ✅ Customer Complaint Resolution ✅ Chargeback & Dispute Management ✅ PayPal & Klarna Disputes ✅ Social Media Customer Support ✅ Customer Experience & Customer Success ✅ Supplier & Fulfillment Coordination I also specialize in Chargeback & Dispute Management, with an 80% win rate, helping e-commerce businesses effectively respond to payment disputes and protect their revenue. I have hands-on experience with Shopify, Gorgias, Zendesk, Freshdesk, Reamaze, Help Scout, Intercom, Zoho Desk, Gmail, Outlook, Slack, and Google Sheets. I understand that excellent customer support is more than simply answering tickets. My focus is on fast response times, accurate resolutions, professional communication, following SOPs, and creating a positive customer experience. Whether you need a dedicated Shopify Customer Support Specialist, E-commerce Customer Service Representative, Email Support Agent, Live Chat Agent, or Chargeback & Dispute Specialist, I can provide reliable support and help keep your operations running smoothly. Available for both short-term projects and long-term e-commerce support. less -
Hire edgarm209
I help businesses improve their digital products through quality assurance, customer support, and user-focused web design. My experience includes manual testing of websites and mobile applications, responsive and usability testing, identifying interface and workflow problems, documenting bugs clearly, and validating...I help businesses improve their digital products through quality assurance, customer support, and user-focused web design. My experience includes manual testing of websites and mobile applications, responsive and usability testing, identifying interface and workflow problems, documenting bugs clearly, and validating fixes. I also have experience reviewing APIs, databases, integrations, and product reliability. For nearly two years, I supported US customers across RebateKey and JoinBrands, managing approximately 50 daily interactions through Intercom. I resolved account and workflow issues, maintained FAQ content, and created product tours to improve onboarding. I can assist with: • Website and mobile application testing • Bug identification and documentation • Responsive and usability testing • Customer and technical support • Figma wireframes and interface designs • WordPress content and layout updates • FAQ, onboarding, and support documentation I communicate professionally in English and Spanish, work independently, and focus on delivering clear, reliable, and practical results. less
