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Call Control XML, or Call Control eXtensible Markup Language, is the call control support for dialog systems such as VoiceXML. It is compatible with any dialog system that is able to handle media and has been purposely designed to be integrated with VoiceXML. While most experts reference these two languages when discussing options for integration, the two are entirely separate entities and can be interchanged with other dialog or control systems.
Call Control XML is categorized as a W3C standard markup language. It’s role in call control is to manage the way telephone calls are placed, answered, transferred, conferenced, and utilized for all other standard uses of a multi-line telephony system. While more traditional methods of call control relied upon the interaction and compatibility of the telephony APIs, CCXML is able to handle the three major aspects of a call: control of the stop, monitoring of the call, and disassembly.
Features of CCXML include
Call Control XML will allow the support of multi-party conferencing and brings forth more progressive features for conferencing and audio control.
It enables each active line within a voice application to have a dedicated interpreter. Programs of a similar class that lack this ability require a multi-step approach to transferring calls. The reliance on the additional steps limits the range of what applications can occur past that point.
CCXML is capable of effectively receiving messages from systems outside of its own platform, allowing for interaction with extraneous call centers.
CCXML makes it possible for developers to easily write advanced applications that rely on these features. Examples of advanced applications that have been created, and then deployed for intelligent workplace include applications designed to dial all contact numbers for a customer simultaneously in order to have the best chances of connecting.
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