Helpdeskproiecte

...sa ai sufficient context pt indeplinirea cu succes si in termen a task-ului. - Disponibilitate de timp: 30 min zilnic in intervalul 09:30 – 17:00 si 1-4 h every other day. - RO / EN speaker - Sa poti emite factura pe firma - Mare plus sa cunosti deja MiniCRM sau sa inveti foarte rapid : in 1-2 saptamani sa fii proficient in utilizare MiniCRM ( exista academie completa de tutoriale online si helpdesk) Site-ul nostru: Pentru selectia VA-ului acum pt colaborarea pe celelalte proiecte vom face un micro-proiect : Research - Identificare corecta nume si contact pt compania ce se identifica fonetic in engleza ca : Serave / Cerave / CRAV / SRAV (nu stiu cum se scrie), companie certificata ca first consignee ( pentru import ) din Germania, in domeniul materiilor prime/culturilo...

Pentru clientul nostru, companie multinationala americana din jud. Maramures, cautam candidati avand: - Studii superioare in domeniul IT - Obligatoriu cunostinte de programare: Visual Basic, Visual Studio, SQL Server, Crystal Reports - Experienta in domeniul programarii in Visual Basic min. 1 an (s...de programare: Visual Basic, Visual Studio, SQL Server, Crystal Reports - Experienta in domeniul programarii in Visual Basic min. 1 an (specificati in CV programele realizate) - Responsabilitate, flexibilitate si deschidere la asimilare de informatii noi Care va raspunde de : - Intreţinerea/modificarea programelor existente in companie - Crearea de programe noi in limbajele amintite - Helpdesk şi documentare programe - Incadrarea in termen a proiectelor de dezvoltare M...

...support issue if needed > user sees payout/support/review status in one place. We are NOT looking for: a simple UI-only mockup, a generic admin template, a superficial chatbot widget with no workflow logic, someone who only does design but cannot build, or someone who cannot integrate with real support/data flows. Preferred Experience: fintech / trading / dashboards, SaaS dashboards, support/helpdesk integration, AI chatbot or support automation systems, Zendesk API / help center integration, authenticated product UX, analytics-heavy web interfaces. Proposal Requirements - Please include: 1. Examples of similar dashboards or support-integrated products you have built 2. Your recommended tech stack 3. How you would structure the dashboard architecture 4. How you would integr...

...AM–4:30 PM • B-Shift: Monday–Thursday, 6:00 PM–4:30 AM • C-Shift: Saturday–Tuesday, 6:00 AM–4:30 PM Your core day-to-day work will focus on handling inbound enquiries through our helpdesk ticketing system and call-center platform, guiding customers to quick, accurate resolutions while documenting each interaction. Professional communication is essential, and I place equal value on patience and empathy so every caller feels heard and respected. This role suits entry-level professionals who are ready to learn, stay calm under pressure, and embrace a structured workflow. Prior exposure to any mainstream helpdesk or call-center software will let you ramp up faster; training on our specific stack is provided. If one of the listed...

Ich suche Unterstützung beim Aufbau eines webbasierten Ticket-Systems, das sowohl unsere Mitarbeiter als auch unsere Kunden intuitiv nutzen können. Die Lösung soll folgende Kernfunktionen abdecken: • Kanban-Ansicht: Jede ...Saubere Code-Dokumentation sowie eine kurze Einweisung, damit wir das System intern weiterpflegen können. Akzeptanzkriterien 1. Funktionsdemo auf einer Staging-Umgebung, inklusive erfolgreicher Fastbill-Zeitübertragung. 2. Quellcode-Übergabe in einem Git-Repository. 3. Installations- und Backup-Anleitung für unsere On-Premise-Server (Docker bevorzugt). Wenn du bereits vergleichbare Helpdesk- oder Kanban-Lösungen entwickelt hast und Erfahrung mit API-Integrationen mitbringst, freue ich mich auf dein Konzept...

...exception tracker (agents report issues, you resolve or escalate to suppliers and founder as needed), and keep our refund policy current. You'll also maintain our reference message library, audit agent quality, and coach the team on our most common ticket types — subscription disputes, unrecognized charges, delivery exceptions. On the systems side: clean up our ticket workflow, optimize our existing helpdesk (Commslayer), and build a simple KPI view covering backlog, response time, and CSAT that the founder can check at a glance. Everything gets documented into a playbook agents can follow without asking you. At 90 days the founder is fully out of day-to-day CS decisions. You're the right fit if you've run CS ops at a DTC brand before, you're comforta...

I need a clear, data-driven report that lets me monitor how satisfied end users are with our IT help desk. The ticketing system already stores all the raw data; what I’m missing is a concise view that translates that data into actionable insights. The report must zero in on three satisfaction drivers: • Response time • Resolution quality • Agent professionalism I’m happy for you to work in the environment you’re most comfortable with—Excel, Power BI, Tableau or a direct SQL‐based dashboard are all acceptable—so long as the final output is easy for non-technical managers to read and refresh on demand. Trend charts, scorecards, and a short narrative summary will help leadership see at a glance where we’re excelling and where we n...

...monitoring, and client engagement into a unified ecosystem. It shall cater to multiple stakeholders such as on-site teams, clients, back-office staff, and vendors, enabling real-time visibility, improved operational control, and data-driven decision-making. The platform shall include key modules such as employee management, Client & Project Management, Attendance Management with face recognition, Helpdesk & Ticketing System, Preventive Maintenance (PPM), QR-based Asset Management, Compliance Dashboard, and workflow-driven Project & Task Management. The solution shall be developed as a web and mobile application with a modular, scalable, and API-first architecture, supporting multi-site and multi-client operations. The system shall be capable of scaling to 100+ clien...

I’m ready to move our people-related processes onto Odoo and would like an experienced implementer to guide the full set-up. The priority modules are Employee Management, Recruitment and Payroll, with smooth links to Helpdesk and Project Management so staff actions can flow straight into tickets and project tasks. DOCUMENT 1: STATEMENT OF WORK (SOW) FOR ODOO IMPLEMENTATION PARTNER Project Objective: To implement a standard, out-of-the-box Odoo HRMS (Recruitment, Employees, Attendance, Time Off, Payroll, Odoo Sign, WhatsApp Integration) for a 10site mining operation. Strict Licensing Constraint: The system must operate on a maximum of 3 Paid User Licenses (Director, Service Manager, HO Operator). All field staff and site project managers (>100 individuals) will be created a...

...verified • Flag anything that needs escalation to the project owner • Keep the ticket tracker (Odoo helpdesk) updated at all times What You Need: • Experience with Odoo (any version — ERP modules like POS, Accounting, Payroll a big plus) • Strong QA or testing mindset — you catch bugs others miss • Clear written English — client-facing communication matters • Experience managing tickets or working with a dev team in a support/PM capacity • Self-directed — you don't need hand-holding to stay on top of open items • Available to overlap with AST (Atlantic Standard Time, UTC-4) for at least 4 hours/day Nice to Have: • Background in IT project management or software QA • Familiarity with helpdesk...

...verified • Flag anything that needs escalation to the project owner • Keep the ticket tracker (Odoo helpdesk) updated at all times What You Need: • Experience with Odoo (any version — ERP modules like POS, Accounting, Payroll a big plus) • Strong QA or testing mindset — you catch bugs others miss • Clear written English — client-facing communication matters • Experience managing tickets or working with a dev team in a support/PM capacity • Self-directed — you don't need hand-holding to stay on top of open items • Available to overlap with AST (Atlantic Standard Time, UTC-4) for at least 4 hours/day Nice to Have: • Background in IT project management or software QA • Familiarity with helpdesk...

I want to turn Zendesk into our central internal helpdesk and need someone who has already been through the full life-cycle: discovery, configuration, launch and enablement. The system must seamlessly handle requests coming from Email as well as the tools we already rely on—Aircall for voice, SimPro for job management and Slack for day-to-day messaging—so experience with those integrations is essential. The core modules we will be using are ticket management, a public-facing knowledge base and the native analytics suite. You will guide me through best-practice field design, triggers, automations, views, user roles, single sign on and security settings, then help populate an initial knowledge base structure that our team can grow. Deliverables • Discovery report ma...

...FORTAL S.A.S., constructora con sede en Pereira, Colombia, +1,353 unidades entregadas, proyectos VIS/VIP/No VIS. Buscamos implementador Odoo Enterprise independiente (NO Partner) para migrar nuestras operaciones desde SICO y SIIGO hacia Odoo. ALCANCE: Implementación completa por fases (12-14 meses) que incluye 12+ módulos estándar (CRM, Contabilidad, Ventas, Compras, Inventario, RRHH, Proyectos, Helpdesk, Website, Portal Cliente, Documents) + 11 módulos custom específicos para construcción: APUs (Análisis de Precios Unitarios), presupuesto de obra por capítulos, actas de contratista con flujo de aprobación, portal inmobiliario del cliente con extractos tipo tarjeta de crédito, integración con pasarela de...

...FORTAL S.A.S., constructora con sede en Pereira, Colombia, +1,353 unidades entregadas, proyectos VIS/VIP/No VIS. Buscamos implementador Odoo Enterprise independiente (NO Partner) para migrar nuestras operaciones desde SICO y SIIGO hacia Odoo. ALCANCE: Implementación completa por fases (12-14 meses) que incluye 12+ módulos estándar (CRM, Contabilidad, Ventas, Compras, Inventario, RRHH, Proyectos, Helpdesk, Website, Portal Cliente, Documents) + 11 módulos custom específicos para construcción: APUs (Análisis de Precios Unitarios), presupuesto de obra por capítulos, actas de contratista con flujo de aprobación, portal inmobiliario del cliente con extractos tipo tarjeta de crédito, integración con pasarela de...

...after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure MikroTik routers/switches, TP-Link Omada & Deco devices, and Ubiquiti UniFi gear to production standards - we have a fairly big network (thousands of Mikrotik devices) - Serve as overflow and escalation point for helpdesk and supporting our field teams - Troubleshoot and resolve advanced network issues (layer 2 & 3) quickly and effectively - Assist in planning and implementing network changes and upgrades - Maintain accurate documentation for every deployment and change - Follow and improve our established provisioning and escalation processes Required Skills & Experience: - Deep, hand...

...jusqu’à résolution : création, mise à jour et clôture avec compte-rendu clair. • Ton courtois mais ferme pour faire respecter politiques de garantie et délais. • Escalade des cas complexes vers nos équipes internes avec toutes les informations nécessaires. • Rapport hebdomadaire synthétisant volumes, motifs de contact et suggestions d’amélioration. Idéalement, tu maîtrises déjà un outil de helpdesk (Zendesk, Freshdesk ou équivalent) et tu es à l’aise aussi bien à l’oral qu’à l’écrit en français. La connaissance d’anglais ou d’espagnol serait un plus, mais non indispensable. ...

I am actively looking for part-time remote IT / Technical Support work (available after 6 PM IST). Core Skills: - L1/L2 Technical Support - Networking & System Troubleshooting - Windows / Basic Linux Support - Software Installation & Maintenance - VB.NET, C#, MS Access, SQL - IT Asset & System Management Experience: 6+ years working as a Technical Support Engineer in real-time environments (hospital & institutional IT support) What I Offer: - Fast troubleshooting - Reliable remote support - Independent task handling Referral Opportunity: If you can connect me with a genuine client or job opportunity, I offer a referral reward of up to 35% of my first month’s earnings. Terms: - Applicable only after I receive my first payment - Valid for genuine and verified ...

Saya membutuhkan sebuah sistem admin chat online yang memungkinkan saya mengelola pesan otomatis agar percakapan dengan pelanggan tetap responsif bahkan di luar jam kerja. Fokus utama saya adalah menyiapkan pesan tindak lanjut yang dapat dipicu berdasarkan aktivitas pengguna—misalnya saat keranjang belanja di...dokumentasinya jelas. Sertakan: – Kode sumber lengkap. – Petunjuk pemasangan di server VPS standar (Ubuntu). – Satu contoh template pesan tindak lanjut siap pakai. Proyek dianggap selesai ketika saya dapat: 1. Masuk ke dashboard admin. 2. Membuat pesan tindak lanjut dan menetapkan pemicunya. 3. Melihat pesan tersebut terkirim secara otomatis pada skenario uji. Jika Anda pernah membangun bot, helpdesk, atau sistem autoresponder serupa, sertaka...

I need a front-end developer to customize the appearance of my osTicket helpdesk portal so it visually matches the design and branding of my website. This is mainly a CSS and small HTML template customization project. Scope of work: • Adjust colors and fonts to match our website branding • Improve header styling • Add a footer section similar to our website • Improve layout spacing and buttons • Make the interface cleaner and more modern • Ensure changes do not break osTicket functionality Technical details: • Platform: osTicket (self-hosted) • Access: SSH / file manager access will be provided • Files that may need modification include: include/client/ include/client/ CSS files Reference: The osTicket portal should visually match ...

I want to stand up a complete help-desk environment on Salesforce Service Cloud. All customer issues will be raised exclusively through a branded Experience Cloud portal, so the build must make that portal the single intake channel. Within the portal, users need to be able to open a ticket and then return at any time to see live status updates and the full history of previous actions—nothing more, nothing less at this stage. Behind the scenes my help-desk operators will work in Service Cloud. I need standard case objects configured, queues and workflows tuned for fast triage, and the console laid out so agents can see all communications, attached photos and final job outcomes in one place. Where customers already run their own Salesforce org, the architecture you set up should be re...

Key Deliverables • Timely invoice generation and distribution using QuickBooks, Xero, or similar cloud accounting tools • Accounts receivable monitoring with proactive follow-ups on overdue payments • Accurate payment reconciliation and b...structured invoicing schedule to prevent delays Track receivables and create a follow-up system for overdue accounts Maintain organized call notes and customer interaction records Deliver weekly performance updates on invoices sent, payments received, and outstanding balances Requirements for Efficient Execution • Access to accounting platform (QuickBooks/Xero/FreshBooks or similar) • Access to CRM or helpdesk system (Freshdesk, Zendesk, etc.) • Clear call handling guidelines and escalation procedures • Shared ...

We’re Hiring: Shopify Product Support Specialist (Remote | $6–$9/hr) Do you already have hands-on experience with Shopify themes and apps? Love helping customers and solving...someone who can: ✔ Guide users through setup and features ✔ Troubleshoot and document bugs ✔ Translate customer concerns for developers ✔ Deliver top-tier support via email & chat This is NOT a store optimization role — it’s a product support role for our own Shopify tools. What we’re looking for: ✅ Real Shopify experience (themes, apps, integrations) ✅ Strong written English ✅ Experience with helpdesk/ticketing tools ✅ Detail-oriented & organized You don’t need to code — but you must understand how Shopify works and where issues usually happen. Remote | P...

I need an integration that can monitor every module in our SAP landscape—Finance, Sales & Distribution, and Materials Management included—and, the instant an exception is thrown, push the details to Faveo Helpdesk via its “create ticket” REST API. For each individual exception the solution must automatically open a separate Faveo ticket and include the following information pulled from SAP: • the system-generated error code and full description • the username or ID of the person who triggered the error • the exact timestamp of the occurrence The connector has to run continuously, handle bursts where many errors arrive at once, and return useful responses so we can track whether a ticket was created successfully or not. A lightwe...

...experienced IT services company / Managed Service Provider (MSP) to support our technology needs. The ideal partner will provide proactive, responsive, and secure IT support tailored to a small business environment. Scope of Services May Include: • Managed IT support (remote & on‑site as needed) • Network and system maintenance • Cybersecurity and data protection • Cloud services and backups • Helpdesk support for staff • IT strategy and scalability planning What We’re Looking For: ✔ Proven experience supporting small businesses ✔ Clear communication and transparent pricing ✔ Strong security and compliance practices ✔ Reliable response times ✔ Ability to grow with our business Interested firms should contact us with company details, servic...

...problèmes soumis par les clients et y répondre précisément. • Traduire ou reformuler, au besoin, les informations techniques ou commerciales entre le français et les trois variantes de chinois mentionnées. • Consigner chaque interaction dans notre outil helpdesk et suivre les tickets jusqu’à leur clôture. • Remonter les points récurrents ou critiques à l’équipe interne. Profil souhaité : • Maîtrise écrite et orale du français, du cantonais traditionnel de Hong Kong, du mandarin et du hakka. • Expérience préalable en support client ou helpdesk. • Aisance avec les outils de ticketing (Zendesk, Freshdesk ou &...

...server settings Configure general and security settings Configure users (up to 10) Configure user roles (up to 10) Add monitor credentials (up to 10) Discover Monitors (up to 50 - Applications, DB, Web Services, Servers etc.) Configure APM Insight - .Net monitors/instances (up to 5 monitors) Configure Monitor groups/Business groups (up to 5) Configure actions (up to 5 - Email, SMS (if applicable), Helpdesk (if applicable)) Configure Threshold profiles (up to 9) Configure windows services monitors and group (up to 11) (services from MES, LIMS and PI Historian) Configure SQL query monitors to display the database transactions (up to 10) up to 50 SQL queries (Monitor email exchange queues, Data Exchange Database) Configure schedule task monitors running in the server (up to 3) Add f...

...selling globally • Target audience: hobbyist makers, prosumers, small and medium-sized businesses • Part of a broader portfolio of technology and e-commerce ventures --- WHAT WE NEED Customer Service & Support • Handling customer inquiries — pre-sale questions, order issues, returns, complaints • Building and optimizing support processes and workflows • Setting up and managing support tooling (helpdesk, live chat, ticketing) • Creating FAQ, knowledge base, and self-service resources • Ensuring fast response times and high customer satisfaction Customer Success • Proactive customer engagement — making sure customers get value from their purchase • Post-purchase follow-up and relationship building • Collecting and...

...backups and disaster recovery solutions, and proactive monitoring to prevent downtime. Support would also cover software installation and updates (including clinical and practice management systems - Best Practice), email systems, cloud services, data storage, compliance with healthcare data protection regulations, user access controls, hardware procurement and lifecycle management, troubleshooting, helpdesk support for staff, and ensuring overall system performance, security, and reliability. As a medical centre, maintaining patient data confidentiality, system uptime, and secure communications is critical, so we are looking for a proactive partner who can ensure our IT environment is secure, compliant, and operating efficiently at all times. NOTE: Looking for a monthly contract...

...backups and disaster recovery solutions, and proactive monitoring to prevent downtime. Support would also cover software installation and updates (including clinical and practice management systems - Best Practice), email systems, cloud services, data storage, compliance with healthcare data protection regulations, user access controls, hardware procurement and lifecycle management, troubleshooting, helpdesk support for staff, and ensuring overall system performance, security, and reliability. As a medical centre, maintaining patient data confidentiality, system uptime, and secure communications is critical, so we are looking for a proactive partner who can ensure our IT environment is secure, compliant, and operating efficiently at all times. NOTE: Looking for a monthly contract...

...in either Italian or Czech. Key Responsibilities: Provide voice-based technical support to customers in Italian or Czech Troubleshoot operating system and browser issues Guide users through solutions for common computer problems Maintain a high level of professionalism and customer satisfaction Requirements: Fluency in either Italian or Czech (mandatory) Prior experience in technical support or helpdesk roles Good knowledge of operating systems (Windows, macOS, Linux) and web browsers Strong verbal communication skills Comfortable working full-time and remotely Computer proficiency is a must Compensation: Fixed monthly payout Note: Applicants who do not speak Italian or Czech will not be considered....

L2 support handles escalated issues that L1 (General Helpdesk) cannot solve. It requires a deeper understanding of the specific software, hardware, or network infrastructure. L2 technicians don't just follow a script; they use logic, diagnostic tools, and experience to find the root cause of an issue. 1. Key Responsibilities Escalation Management: Taking over complex tickets that L1 could not resolve within a specific timeframe. Advanced Troubleshooting: Handling "break-fix" issues involving OS configuration, hardware failures (like your MBD issues), and complex software bugs. On-Site & Remote Support: Often involves remote desktop sessions or physically visiting a workstation to swap out components. Root Cause Analysis (RCA): Instead of just "restarting&...

...all times. Requirements: * Proven experience in IT technical support, customer technical support, or helpdesk roles. * Strong troubleshooting skills across different browsers, devices, and basic network setups. * Excellent written English with the ability to communicate clearly **without using external tools or translators. * Ability to explain technical issues in simple, user-friendly language. * Patient, customer-focused mindset with strong attention to detail. * Reliable, self-motivated, and comfortable working independently as a freelancer. Nice to Have: * Experience supporting **streaming platforms, SaaS products, or subscription-based services. * Familiarity with ticketing/helpdesk tools such as Zendesk, Freshdesk, LiveAgent, or similar. * Experience with account...

...polished customer-facing app where products such as credit cards, personal loans, insurance, and savings plans are displayed with rich detail, filters, and instant lead capture forms. • A secure onboarding funnel with KYC and basic document upload. • Real-time tracking of applications, commissions, and payout status for users who refer friends. • Push notifications, in-app updates, and a simple helpdesk chat or ticketing module. • Web-based admin panel to manage products, partners, content banners, and analytics. Readymade solutions are absolutely fine—if you already have a live or near-complete build, send me a demo APK/IPA or TestFlight link along with a feature list and tech stack. I’m happy to brand, tweak UI/UX and add any missing integration...

...polished customer-facing app where products such as credit cards, personal loans, insurance, and savings plans are displayed with rich detail, filters, and instant lead capture forms. • A secure onboarding funnel with KYC and basic document upload. • Real-time tracking of applications, commissions, and payout status for users who refer friends. • Push notifications, in-app updates, and a simple helpdesk chat or ticketing module. • Web-based admin panel to manage products, partners, content banners, and analytics. Readymade solutions are absolutely fine—if you already have a live or near-complete build, send me a demo APK/IPA or TestFlight link along with a feature list and tech stack. I’m happy to brand, tweak UI/UX and add any missing int...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website Bottom Navigation (5 Tabs): Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live location 4. P...

...can review each item independently. 1) Geofence on iOS The Android build already fires an in-app event when a user enters or exits a predefined radius. I just need that exact behaviour mirrored in iOS using Core Location so notifications, analytics hooks, and background handling feel identical. No surprises—same trigger distance, same silent/background behaviour, same callback payload. 2) Helpdesk link after login On both the website and the iOS app, add a small “Need Help?” link that appears right after a successful login. Clicking it should do two things simultaneously: • open the user’s email client pre-addressed to our admin mailbox, and • hit our Freshdesk API to create a support ticket with the user’s ID and device details i...

I’m looking to roll out several Odoo modules in one coordinated, production-ready build for our mixed business of assembly, retail, and aftermarket service. The scope covers Planning, Purchasing, CRM, Fleet Services, Inventory, Field Service, and Helpdesk. Beyond the standard setup I also need tailored dashboards and KPIs, automated workflows that mirror our current SOPs, plus a few third-party integrations (payment gateway and a shipping aggregator are top of mind, but I’m open to your suggestions). To keep us aligned, here’s what I expect you to deliver: • End-to-end configuration of each listed module, complete with user roles, security rules, and data migration from our current spreadsheets. • Custom reports built with Odoo Studio (or code, if clea...

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...after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure MikroTik routers/switches, TP-Link Omada & Deco devices, and Ubiquiti UniFi gear to production standards - we have a fairly big network (thousands of Mikrotik devices) - Serve as overflow and escalation point for helpdesk and supporting our field teams - Troubleshoot and resolve advanced network issues (layer 2 & 3) quickly and effectively - Assist in planning and implementing network changes and upgrades - Maintain accurate documentation for every deployment and change - Follow and improve our established provisioning and escalation processes Required Skills & Experience: - Deep, hand...

I need a Tidio AI helpdesk and live-chat solution fully integrated into my WordPress / WooCommerce store. The job is straightforward: install the Tidio plugin, connect it to my Tidio account, and configure the chatbot so it loads unobtrusively on every page—home, product listings, cart, checkout, the lot. You’ll also embed the native Tidio form on my existing Support page, making sure it displays correctly and submits tickets to the same Tidio inbox. I expect the widget and form to inherit my site’s fonts and colours automatically; if any quick CSS tweaks are needed to achieve a seamless look, please include them. Key deliverables: • Working chatbot visible site-wide • Tidio support form placed on /support (or equivalent) and tested • Cle...

After we have decided to do HelpDesk features and not only AI Chatbot we need to redesign our logo. We need it in three color and under the main name leftsite we need word HelpDesk and LiveChat. And i need with icon the same name LiveChat and HelpDesk to match our concept. I have upload the blue example i think of main name, Botea.

The app should convert speech to text, attempt to provide an initial AI-generated response or suggested fix (using internal knowledge sources and/or an LLM), and then give the user the option to log the issue with the IT helpdesk if the problem is not resolved. The aim is to reduce low-value tickets, improve ticket quality, and create a modern, voice-first IT support experience.

Seeking a customer service agent to manage cross-platform moderation, focusing on ad comments and handling helpdesk tickets. The ideal candidate will have strong communication skills and experience in customer service and moderation. The ideal candidate will have had experience with wellness brands before, especially in gut health, and should feel comfortable in responding to scientific questions (with the help of AI where relevant). Deliverables Manage ad comments moderation (Facebook and Instagram ads) Handle helpdesk tickets (Gorgias) Ensure high-quality customer service

...owner to maintain. Here’s what I have in mind. The assistant should: • Accept natural-language questions and return concise, accurate answers drawn from an FAQ knowledge base I’ll supply or we create together. • Learn continuously—if a visitor asks something new, I can add the answer from an admin panel and the model updates without redeploying. • Embed easily on a website, mobile view, or a helpdesk portal with a short snippet, and switch to a live chat or email fallback when it’s stumped. • Log every interaction so I can review popular queries, identify gaps, and export analytics. You’re free to choose the stack—OpenAI, LangChain, RAG with vector search, or another approach—so long as setup stays affordable...

PROJECT DESCRIPTION We are looking for an experienced senior backend / full-stack engineer (or small team) to build an internal enterprise communications platform for an education group. This is not a basic helpdesk. The platform will unify Email, AI-powered Chat, and Ticketing into a single operations console, with strong security, audit, and SLA controls. CORE FUNCTIONALITY 1. Email (Gmail Integration) and Microsoft Option Connect multiple Google Workspace inboxes (admin@, admissions@, info@, marketing@) Staff must not access Gmail directly All replies sent via Gmail API from our application Signature policies (visible / semi-visible / hidden) Full audit trail of who replied and when 2. AI Chat (Website + Portal Widget) Embedded chat widget (“Powered by Launchpa...

Our college is ready to launch an AI-powered helpdesk that understands natural student queries, replies instantly, and shares bite-sized study resources on demand. The core of the project is a conversational chatbot that leverages NLP and machine-learning techniques to: • recognise and answer the most common campus questions (courses, deadlines, campus life, tech support, etc.) with high accuracy • deliver curated study resources in plain-text form—think summaries, key formulas, and quick revision notes injected directly into the chat flow Students will be the primary users, so the tone must remain friendly while precise enough for academic environments. I expect a scalable back-end (Python with frameworks such as Rasa, Dialogflow CX, or a comparable NLP stack)...

...This project involves the complete setup of Odoo, including all core business modules—Sales, Purchase, Inventory, CRM, Helpdesk, Accounting, Payroll, HR, Delivery Management, and API integration. The selected consultant will be required to work on-site in Mauritius for a period of approximately 3 months, during which they will: Set up and configure the full Odoo system from scratch Train department heads and key users Ensure all workflows comply with Mauritius tax and labor laws Customize and automate where necessary for seamless daily operations Modules to be Implemented 1. Sales & Purchase Management 2. Inventory & Product Management 3. CRM & Helpdesk 4. Third-Party API Integration 5. Accounting & Tax Configuration 6. HR,...

...Functional Consultant (CRM + Reporting + Helpdesk) Must-Have Skill Set (Short checklist) Strong Odoo: CRM, Sales pipeline, Lead management, Helpdesk/Tickets, Portal Odoo Studio (fields, automations, views) + security/roles Reporting: Odoo Dashboards / Pivot / Spreadsheet / custom KPIs Cohort + retention logic (either inside Odoo or via BI integration) Data model design: segments/personas/partners/source taxonomy Integration awareness (WhatsApp/email/forms/ads sources) even if via manual import first Need an Odoo expert to implement full business lifecycle SOP inside Odoo: lead capture (inbound/outbound/retargeting), qualification with reason codes, activation rules retention/churn and cohort reporting (Month 1–12), usage reporting, and CX helpdesk tick...

Overview We’re looking for an AI expert to help us design and refine a Helpdesk Bot using a Retrieval-Augmented Generation (RAG) approach. The bot should provide natural, accurate answers based on uploaded and internal data. Our platform uses Angular and Laravel, so experience with this stack is beneficial. You must be available to communicate with our developer via phone, WhatsApp, or TeamViewer. We already have a working bot powered by Gemini LLM, but the responses are inconsistent. At times it defaults to “I’m not sure, let me connect you with a human” without attempting a thorough answer. We want to significantly improve response quality and introduce richer guidance, including screenshots or dynamically generated visuals when appropriate. Responsibilit...

...a few small UI tweaks. Helpdesk I need the module installed; and ticketing flow and proper SLAs. I want agents to open, track, and close tickets with clear stages, automatic deadlines based on the SLA rules we agree on, and a clean dashboard that highlights overdue cases. Accounting Please load an appropriate chart of accounts for my jurisdiction, make sure starting balances can be entered easily, and configure the standard financial reports so they pull clean data right away. Home screen icons The main apps screen needs a little polish: I’d like a couple of new icons added for custom modules and the existing icons rearranged so the most-used ones sit top-left. No design overhaul—just placement and adding what’s missing. Deliverables • Functiona...