...clear, data-backed insight into real-world performance bottlenecks, resource utilisation, and process flow within our current environment. What you will do • Map the existing infrastructure and critical workflows. • Collect and analyse performance metrics (through logs, monitoring dashboards or custom test scripts you create). • Benchmark findings against best-practice frameworks such as ITIL and ISO/IEC 20000 where relevant. • Produce a concise report highlighting root causes of slowdowns or resource waste, supported by charts or heat maps, and propose actionable improvements that can be implemented in phases. Acceptance criteria • The final report must be delivered in PDF and include an executive summary, detailed observations, quantitative ...
I need an editable PowerPoint deck that helps complete newcomers understand how to put ITIL v4 into practice. The session will be delivered as a straight slide-based lecture, so the slides must do all the heavy lifting—clear structure, easy wording, and practical examples that I can speak to. Scope • Around 20–25 slides that introduce ITIL v4’s purpose, service value system, and key practices. • Emphasis on real-world, day-to-day application rather than exam prep theory. • Simple diagrams or icons where they clarify a point; no multimedia, animations, or interactive quizzes needed. • Consistent layout, readable fonts, and a neutral color palette suitable for corporate settings. • Optional short speaker notes that highlight t...
Hello, We are looking for an experienced trainer to deliver a short-term training project on "ITIL 4 Foundation". Responsibilities: - Conduct focused training sessions on ITIL 4 Foundation - Create or adapt training material as required - Provide hands-on lab guidance (if applicable) Requirements: - Proven experience in ITIL 4 Foundation - Prior corporate training experience preferred - Ability to deliver training effectively within a short-term timeline To Apply, Please Share: - Updated CV / Profile - Course contents (TOC) - Daily / Hourly commercial rates - Lab availability & charges (if applicable) - Your availability schedule Looking forward to collaborating with the right expert. Best regards, Anjali Koenig Solutions
...IT certification they are interested in. * Approach every contact individually. * Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria * B2C IT professionals only (no company or business data) * Each lead must include: * Full Name * Individual Mobile Number (+1 or local code) * Individual Em...
...they are interested in. Approach every contact individually and confirm genuine interest in IT training. Ensure that each prospect provides a valid personal mobile number. This project requires real human interaction. Automation, bots, or mass messaging will not be accepted. Target Region Phase 1: USA and Canada Focus Areas – Training and Certifications PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria Each lead must strictly meet the following requirements: B2C individual IT professionals only (no company or business data) Each lead must include: Full Name P...
...IT certification they are interested in. * Approach every contact individually. * Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria * B2C IT professionals only (no company or business data) * Each lead must include: * Full Name * Individual Mobile Number (+1 or local code) * Individual Em...
...certification they’re interested in. Approach each contact individually — no mass messaging or automated tools. Ensure that every lead confirms interest (“Yes”) and provides their mobile number for verification. Every interaction should feel natural and human — no scripts, no bots, no bulk lists. Target Region: Phase 1: USA & Canada Focus Training & Certification Areas: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Quality Criteria: B2C IT professionals only (no company data) Must include: Full Name Individual Mobile (+1 or local code) Individual Email Certificat...
...interested in. Confirm genuine interest with a “Yes” and collect personal mobile and email. Every contact must be approached individually—no automation, scraping, or bulk messaging. Only experienced vendors with proven manual B2C LinkedIn outreach should apply. Screenshots of conversations may be requested. Target Regions: Phase 1 – USA & Canada Certifications: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Criteria: B2C IT professionals only Must include: Name, Personal Mobile (+1 or local code), Personal Email, Certification Name Leads must confirm interest and be real...
...interested in. Confirm genuine interest with a “Yes” and collect personal mobile and email. Every contact must be approached individually—no automation, scraping, or bulk messaging. Only experienced vendors with proven manual B2C LinkedIn outreach should apply. Screenshots of conversations may be requested. Target Regions: Phase 1 – USA & Canada Certifications: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other global certifications. Lead Criteria: B2C IT professionals only Must include: Name, individual Mobile (+1 or local code), individual Email, Certification Name Leads must confirm interest and be ...
...IT certification they are interested in. Approach every contact individually. Confirm genuine interest in IT training and ensure each prospect provides a valid mobile number. This project requires real human interaction. No automation, bots, or mass messaging will be accepted. Target Region Phase 1: USA and Canada Focus Training and Certification Areas PMP, PRINCE2, Agile or Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications. Lead Quality Criteria B2C IT professionals only (no company or business data) Each lead must include: Full Name Individual Mobile Number (+1 or local code) Individual Email Certificati...
I need a seasoned Virtual CTO who has already lived inside an ITIL-driven MSP and can hit the ground running with Cisco, Unifi and general networking at an expert level. Your first mandate is to mature our Level 1 and Level 2 support: tighten workflows, install clear SLAs, and surface metrics that show ticket velocity and resolution quality. While that foundation is being laid you will also take ownership of our NOC, guide it to true 24 × 7 operation, and weave in modern cybersecurity practices—from proactive threat hunting through to incident-response runbooks my technicians can follow at three in the morning. Because our client base leans heavily on Cisco Catalyst/Meraki and Unifi switching, routing and Wi-Fi, deep hands-on skill with those ecosystems is essentia...
...Courses Lead Generation (130 Leads) We are a global IT training provider seeking authentic B2C leads from IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can reliably deliver 130 verified leads daily. Target Regions: USA & Canada (Phase 1) Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized certifications Lead Requirements: B2C IT professionals only Full Name, Personal Mobile (+1 or local code), Personal Email, Course/Certification Name Must confirm interest (“Yes”) in IT t...
...Courses Lead Generation (130 Leads) We are a global IT training provider seeking authentic B2C leads from IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can reliably deliver 130 verified leads daily. Target Regions: USA & Canada (Phase 1) Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, COBIT, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized certifications Lead Requirements: B2C IT professionals only Full Name, Personal Mobile (+1 or local code), Personal Email, Course/Certification Name Must confirm interest (“Yes”) in IT trai...
...training provider seeking authentic B2C leads—IT professionals genuinely interested in online certifications. This is a daily ongoing project with a fixed price of $100/day. Only apply if you can consistently deliver 130 verified leads per day. Target Regions: USA & Canada initially; later Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: Real, active IT professionals (B2C only) Full Name, Personal Mobile Number (+1 or local code), Personal Email, Course/Certification Name Must confirm interest in IT...
...professionals genuinely interested in online IT certifications. This is a daily ongoing project. Project Terms: Fixed price by the company, non-negotiable Daily target: 130 verified leads Only apply if you can consistently deliver daily targets Target Regions: USA and Canada initially, then Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: B2C IT professionals only (no business/B2B data) Full Name, Personal Mobile Number (+1 or local code), Personal Email ID, Course/Certification Name Must confirm interest...
...professionals genuinely interested in online IT certifications. This is a daily ongoing project. Project Terms: Fixed price by the company, non-negotiable Daily target: 130 verified leads Only apply if you can consistently deliver daily targets Target Regions: USA, Canada initially, later Germany, France, UK, New Zealand, Netherlands Certifications of Interest: PMP, PRINCE2, Agile/Scrum Master, ITIL, AWS, Azure, Google Cloud, CISSP, CISM, CISA, CEH, TOGAF, Salesforce, ServiceNow, Oracle, SAP, Power BI, Tableau, MicroStrategy, QlikView, and other globally recognized IT certifications Lead Requirements: Must be B2C IT professionals (no business/B2B data) Full name, personal mobile (+1 or local code), personal email, course/certification name Lead must confirm interest in ...
...telecomunicaciones (routing, switching, firewalls). · Bases de datos (MySQL, Postgresql, NoSql). Certificaciones deseables · ISO/IEC 27001 Lead Implementer o Auditor Interno. · CompTIA Security+ (Computing Technology Industry Association Security Plus). · CISSP (Certified Information Systems Security Professional). · CISM (Certified Information Security Manager). · CEH (Certified Ethical Hacker). · ITIL Foundation (Information Technology Infrastructure Library – Gestión de Servicios de TI). Competencias Clave · Pensamiento analítico y gestión de riesgos. · Ética profesional y confidencialidad. · Comunicación efectiva con áreas técnicas y direc...
...the largest global organization for support center standards. - Founded in 1989, operating in 50+ countries, trusted by global leaders (HP, IBM, Microsoft). - Core pillars: Best Practices, Certifications, Benchmarking. 3. Strategic Value - Improving operational efficiency. - Reducing errors and rework. - Enhancing customer experience (internal & external). - Alignment with global standards (ISO/ITIL/COBIT). 4. Current Challenges - Long ticket resolution cycles. - Inconsistent service levels across departments. - Lack of clear performance metrics (KPIs). - Limited unified training for employees. 5. Measurable Benefits - Reduce MTTR (Mean Time to Resolve) by up to 60%. - Increase CSAT (Customer Satisfaction) from 70% to 90%. - Improve FCR (First Contact Resolution) by 25–...
...workflows, and catalog items in alignment with client requirements. Ensure adherence to best practices and maintain documentation. Required Skills: 6+ years of IT experience with at least 3+ years in ServiceNow Order Management. Strong knowledge of ServiceNow platform administration & customization. Experience in catalog management, workflows, and order fulfillment processes. Good understanding of ITIL processes. Excellent communication skills for client interaction....
...PowerAutomate in production environments Migration & Development Expertise in data/site migrations across farms and tenants (on-prem to SPO, tenant-to-tenant) Familiarity with tools like SharePoint Migration Tool and ShareGate Understanding of JavaScript, .NET stack, XML/XSLT, Web Services, and legacy technologies (InfoPath, VBScript, COM, MTS, MSMQ) Methodology & Soft Skills Working knowledge of ITIL, Scrum, and Agile frameworks Strong interpersonal and communication skills; ability to collaborate with leadership and stakeholders Initiative-taking, adaptive, and capable of working independently with minimal oversight Committed to continuous learning and technical growth to support scalable, secure, and efficient solutions Ability to provide technical support, guidanc...
...stakeholder engagement skills, comfortable collaborating with technical and non-technical teams and able to contribute to and document initial design prior to implementation. Preferred Certifications & Qualifications: •Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-420) or equivalent a must. •Atlassian Certified ITSM Specialist designation Highly Desirable. •ITIL v4 Foundation certification (or equivalent understanding of ITSM principles) a must. •Experience working in security operations, IT support, or engineering environments is highly desirable. •Familiarity with SOC processes and escalation workflows is a plus. Personal Attributes: •Highly analytical and detail-oriented, with a passion for process i...
...Management (PMI) * IT Project Manager * Program Manager * Project Coordinator * Portfolio Manager * PMO Specialist 2. Cloud Computing (AWS, Azure, Google Cloud, etc.) * Cloud Engineer * Cloud Solutions Architect * Cloud Administrator * Cloud Security Engineer * Cloud Consultant 3. IT Service Management * IT Service Manager * Service Delivery Manager * IT Operations Manager * Incident/Problem Manager * ITIL Specialist 4. Data Science & Analytics * Data Scientist * Data Analyst * Machine Learning Engineer * AI Engineer * Big Data Specialist 5. DevOps * DevOps Engineer * Infrastructure Automation Specialist 6. Business Intelligence (BI) & Visualization * BI Developer * BI Analyst * Data Visualization Specialist * Reporting Analyst * Power BI/Tableau Developer 7. Cybers...
Project Description: Online IT Training Lead Generation FOR ED- TECH EMPLOYEE We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP, ITIL, AWS, Microsoft Azure, Salesforce, Google Cloud, TOGAF Other globally recognized IT certifications Key Requirements: These are B2C IT Employee with personal email id and personal mobile number. Pls excuse (B2B DataMiner Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the It Employee mobile number and email ID. Each lead must confirm interest (“Yes”) in online ...
Project Description: Online IT Training Lead Generation We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP, ITIL, AWS, Microsoft Azure, Salesforce, Google Cloud, TOGAF CISSP CISM CISA and Other globally recognized IT certifications Key Requirements: These are B2C IT Employee with personal email id and personal mobile number. Pls excuse (B2B DataMiner Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the It Employee mobile number and email ID. Each lead must confirm interest (“Yes”) in online IT ...
Project Description: Online IT Training Lead Generation FOR ED- TECH EMPLOYEE We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP ITIL AWS Microsoft Azure Salesforce Google Cloud TOGAF Other globally recognized IT certifications Key Requirements: These are B2C IT Employee with personal email id and personal mobile number. Pls excuse (B2B DataMiner Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the It Employee mobile number and email ID. Each lead must confirm interest (“Yes”) in online ...
...Project Manager Program Manager Project Coordinator Portfolio Manager PMO (Project Management Office) Specialist Cloud Computing (AWS, Microsoft Azure, Google Cloud, etc.) Cloud Engineer Cloud Solutions Architect Cloud Administrator Cloud Security Engineer Cloud Consultant IT Service Management IT Service Manager Service Delivery Manager IT Operations Manager Incident/Problem Manager ITIL Specialist Data Science & Analytics Data Scientist Data Analyst Machine Learning Engineer AI Engineer Big Data Specialist DevOps DevOps Engineer Site Reliability Engineer (SRE) CI/CD Engineer Platform Engineer Infrastructure Automation Specialist Business Intelligence (BI) & Visualization BI Developer BI Analyst Data Visualization Specialist Reporting Ana...
Project Description: Online IT Training Lead Generation We are an IT training provider looking for genuine, high-quality organic leads who are interested in purchasing online IT training courses. Target Countries: USA, Canada, Germany, France, UK, New Zealand, Netherlands Training Programs Include (but are not limited to): PMP ITIL AWS Microsoft Azure Salesforce Google Cloud Other globally recognized IT certifications Key Requirements: Only real and organic leads will be accepted (no raw, fake, or irrelevant data). Leads must include the individual’s mobile number and email ID. Each lead must confirm interest (“Yes”) in online IT training; only then will it be counted as valid. Quality is more important than quantity—we are focused on relevant ...
...and/or Linux server environments. • Knowledge of networking fundamentals (TCP/IP, DNS, VPN, firewalls). • Excellent communication and client service skills. • Ability to prioritize tasks and manage time effectively. Preferred Qualifications • Relevant IT certifications (CompTIA A+, Network+, Microsoft, or similar). • Experience with cloud platforms (AWS, Azure, or Google Cloud). • Familiarity with ITIL practices and incident management. • Experience working in a 24/7 support environment. Tools & Resources • Engineers will be provided access to monitoring, ticketing, and remote support tools. • Training on company-specific systems and protocols will be provided where needed. Application Process Please submit your resume along with a...
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects....
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■ What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects. [Removed by Freelancer.com]...
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. ■ Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. ■What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects. Contact on WhatsApp- 8790854039...
...Password Reset, Hardware/Software Request). SLA policies (response and resolution times). Queues for agents. Basic automations (auto-assign, escalation, auto-close). Customize the customer portal with simple branding (logo, categories). Provide a quick walkthrough / documentation of the setup. Requirements Strong experience with Jira Service Desk / Jira Service Management. Ability to set up ITIL-based workflows, SLAs, and automations. Prior experience delivering Jira demos or implementations is a plus. Available to start immediately and deliver within tight timelines. What We Offer Flexible remote work. $5/hour pay (negotiable for fast, high-quality delivery). Potential for future collaboration on Jira/Atlassian projects....
...integral del ciclo de vida de servicios TI, implementación de ITIL, ServiceNow. Requisitos: - Experiencia: 5–8 años en soporte TI / gestión de servicios. - Habilidades: conocimiento en herramientas como ServiceNow, BMC Remedy, Cherwell, Ivanti, ManageEngine. - Puestos previos: Gerente de Mesa de Servicio, Coordinador de Soporte TI, Consultor ITSM. Modalidad: Remoto, por horas o por proyecto, con flexibilidad de horario. Contexto general: Somos una empresa de consultoría tecnológica en crecimiento que busca expertos capaces de integrarse a proyectos existentes y aportar experiencia práctica tanto en implementaciones como en capacitación. Preguntas adicionales para el freelancer: - Describe un proyecto donde hayas implementa...
...understand the architecture. Experienced IT Operations Specialist with 14 years in the industry, specializing in cloud infrastructure, platform engineering, and DevOps. Proven record in scalable deployments, system performance tuning, and secure application integration. Skilled in infrastructure automation, vulnerability remediation, and load balancer configuration, with a strong understanding of ITIL processes including Incident and Change Management. Enthusiastic about reliability engineering, CI/CD pipelines, and driving operational excellence in hybrid and cloud-native environments. TechnicalSkills : Cloud Platforms Containerization Infrastructure as Code CI/CD Pipelines Scripting Languages Monitoring Tools Professional Experience Roles & Responsibilities : Supported appl...
...Control-M Administration and Scheduling. Strong expertise in job scheduling, workload automation, and dependency management. Experience with Unix/Linux, Windows, Oracle/SQL Server databases, and scripting (Shell, PowerShell, or Python). Knowledge of Control-M/Enterprise Manager, Control-M Agent, and related modules. Ability to analyze logs and troubleshoot complex job failures. Familiarity with ITIL processes (Incident, Change, Problem management). Soft Skills Excellent communication skills (verbal and written). Strong analytical and problem-solving abilities. Good team player with a positive attitude and adaptability. Ability to work independently with minimal supervision. Preferred Qualifications Control-M certification(s) is a plus. Exposure to cloud-based Control...
...plan with timelines, recommended tools or platforms, and estimated resource requirements • Follow-on guidance (via scheduled calls or written Q&A) as I begin executing the plan, ensuring recommendations are practical and achievable You’ll need strong analytical ability, excellent communication skills, and a track record of IT consulting success. Familiarity with industry-standard frameworks (ITIL, COBIT, ISO/IEC 27001) and modern cloud or hybrid environments will help you hit the ground running. Please share relevant project examples and outline how you normally approach an engagement like this so I can see that your style fits mine....
...Certification For employees: Improves communication, empathy, problem-solving, and customer-handling skills. Provides international recognition and career growth opportunities. For the organization: Builds a high-performing support team aligned with global standards. Enhances governance, efficiency, and knowledge management. 7. Integration with Other Best Practices HDI complements frameworks like ITIL and methodologies like KCS (Knowledge-Centered Support). Adds the human and service quality dimension to process-focused frameworks. 8. Key Takeaways HDI is a framework for professionalism, service quality, and organizational excellence. Employee training + organizational certification = measurable impact on performance, client satisfaction, and brand image. Investing i...
Our latest IT audit left several critical findings open—specifically around Backups, Database Management, Disaster Recovery, Security, and overall IT Governance. I need an experienced consultant who can quickly assess each of these gaps, explain the underlying causes, a...updates, AD permission reviews). • Updated procedural documents for Security, IT Governance, and Project Delivery, each embedding clear monitoring checkpoints and escalation paths. • A walkthrough meeting with key stakeholders to validate the plan and refine next steps. I’m ready to move fast, so please outline your methodology, any frameworks or toolsets you prefer (e.g., NIST, ISO 27001, ITIL, PowerShell, SQL Server Management Studio, Veeam, etc.), and a realistic timeline to reach the ...
Implementación de soluciones MICROSOFT 365 E3, E5, de igual forma implementación de Azure, migración de correos, configuración de correos. Especialista debe de tener las siguientes certificaciones. ITIL Foundations Certificate in IT Service Management y/o superior, y Curso y/o Taller de ITIL Foundations in IT Service Management – como mínimo de 20 horas. - Certificado vigente en “Information Security Foundation based on ISO/IEC 27001 y/o ISO/IEC 27001”, y Curso y/o Taller de “Information Security Foundation based on ISO/IEC 27001 y/o ISO/IEC 27001” – como mínimo de 20 horas. - Certificado vigente en “Secure Cloud Services”, y Curso y/o Taller en “Secure Cloud Services” &ndash...
...(End Users) Submits requests and issues Compliance & Audit Ensures adherence to policies 4. Project Objectives 1. Centralize all IT service requests and incidents in one platform. 2. Improve ticket resolution times and reduce SLA breaches. 3. Enable tracking and reporting for operational, compliance, and audit needs. 4. Support ITIL-aligned processes for incident, request, and change management. 5. Request Types & Categories In JSM, request types will be mapped to ITIL processes. 5.1 Incident Categories • Core Banking System Issues • Network Connectivity Problems • Hardware Malfunction • Email/Office 365 Issues • Security Alerts (Phishing, Malware, Unauthorized Access) 5.2 Service Request Categories • New User Account Creation &bull...
I need a Service-Now developer experienced in IT Service Management (ITSM) to assist with our ITSM needs. Ideal skills and experience: - Proficiency in Service-Now ITSM module - Strong understanding of ITIL processes - Ability to configure and manage ITSM workflows - Experience with Service-Now administration and best practices Looking for someone who can ensure our ITSM processes are optimized and effectively managed.
...communicator at all organizational levels Preferred / Bonus Skills: Advanced Azure cloud experience Deployment via Terraform and infrastructure-as-code methodologies Exposure to Azure Cosmos DB or similar technologies Strong understanding of TCP/IP, routing, load balancers, and firewalls Prior experience with PCI-DSS, or in regulated industries (finance, healthcare, government) Familiarity with ITIL framework, JBoss, or WebSphere Passion for automation and documentation...
I'm looking for an experienced AS/400 operations specialist to assist wi...operations specialist to assist with user account management. Key Requirements: - Proficient in AS/400, especially in user account management. - Experience with Advanced Job Scheduler for job scheduling. - Familiarity with Nagios for server operations and monitoring. - Strong ITIL knowledge and analytical skills. - Proficient in ticketing systems (Remedy, Maximo, ServiceNow, etc.) - Excellent communication skills, both verbal and written. - Ability to work under pressure and meet tight deadlines. Ideal Skills: - ITIL Certification - AS/400 Operations experience - Server Monitoring with Nagios - Job Scheduling with Advanced Job Scheduler - Ticketing systems experience Please provide relevant ex...
Necesito profesional COLOMBIANO con sólida experiencia en gesti...con sólida experiencia en gestión de servicios TI bajo los lineamientos de ITIL v4. Especialista en implementación, monitoreo y mejora continua de procesos como gestión de incidentes, problemas, cambios y niveles de servicio. Amplios conocimientos en herramientas de mesa de ayuda, soporte técnico en tiempo real y administración de infraestructura tecnológica. Orientado a resultados, con habilidades para garantizar la continuidad operativa y la calidad del servicio en entornos corporativos. Certificaciones que debe tener: Certificación ITIL Fundations V4, Certificacion Ethical Hacking Experiencia General: Profesional con tres años experiencia ...
Deberá contar con sólida experiencia en la atención, soporte y acompañamiento a usuarios bajo lineamientos ITIL, garantizando la continuidad operativa, el cumplimiento de niveles de servicio y la mejora continua de las plataformas implementadas. Hábil en la identificación de necesidades, resolución de incidencias y optimización de procesos mediante soluciones tecnológicas innovadoras y centradas en el usuario. Título profesional Diseño Gráfico y/o desarrollo web, y/o afines. Formación específica: Certificación en Contenidos Convergentes y Publicidad Digital, Certificación Datos Abiertos - Gobierno Digital, Certificación en Plan Nacional de Infraestructura de Datos (...
...integrations, MID Server, etc. Implement minor enhancements using Flow Designer, Workflows, UI Policies Participate in patching, upgrades, and regression testing Adhere to ITIL practices, SLAs, and compliance requirements Maintain knowledge base and technical documentation Required Skills: 3+ years of hands-on ServiceNow development experience Strong expertise in JavaScript, server/client-side scripting Deep understanding of ITSM modules and CMDB Experience with Service Portal and custom widgets Integration experience: REST, SOAP, LDAP, MID Server Familiar with Flow Designer, ACLs, UI Scripts, Notifications Exposure to Agile/ITIL environments Strong communication and analytical skills Certifications: ServiceNow Certified System Administrator (CSA) – Mandatory Servi...
...problem-solving and analytical skills. o Excellent communication and interpersonal skills for liaising with external partners. o Ability to work independently and handle multiple tasks in a fast-paced environment. • Availability: Willingness to work in shifts to support 24/7 system coverage. * Desirable Attributes • Experience working with cross-functional teams and external vendors. • Knowledge of ITIL processes or other IT service management frameworks. • Proactive attitude toward identifying and mitigating potential system issues. * Benefits • Opportunities for professional development and training. • Collaborative and supportive work environment. • Bidding Your bid is my budget. If you deliberately put in a low bid to attract me to spea...
...solo resolvemos incidencias: construimos soporte de calidad. Acompañamos a nuestros clientes con rigor, cercanía y compromiso, apostando por la mejora continua y la excelencia técnica. Formarás parte de un equipo donde se valora la iniciativa, la capacidad de análisis y el trabajo bien hecho. Nos movemos en entornos modernos, con tecnologías cloud, virtualización, automatización y metodologías ITIL. ¿Qué harás en tu día a día? - Prestar soporte técnico de nivel 1 y 2 a usuarios/as en entornos Windows 10/11 y macOS. - Gestionar incidencias, problemas y cambios utilizando herramientas como ServiceNow, Jira o Zendesk. - Administrar de forma básica sistemas Windows Server...
...con herramientas punteras y procesos ITIL bien definidos. Queremos incorporar a una persona resolutiva, organizada y con vocación técnica, que disfrute aportando valor en entornos colaborativos y cambiantes. ¿Qué harás en tu día a día? - Dar soporte técnico a sistemas de media, playout y transcodificación. - Gestionar incidencias, cambios y peticiones a través de herramientas como ServiceNow, Jira o Zendesk. - Asegurar el correcto funcionamiento de entornos como EVS (IP Director, XTAccess, XSQuare, DDBB), transcodificadores (Flics, Bitmovin, Telestream), sistemas de edición (Avid, Adobe Premiere) y MAM. - Trabajar con herramientas de gráficos (VizRT), control de calidad (Baton) y flujos OTT. - C...
...Excellent communication skills for both technical and non-technical stakeholders - Strong problem-solving mindset with ability to work under pressure - Exceptional time management and prioritization skills in high-volume environments ## PREFERRED QUALIFICATIONS - Industry certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Server+, or equivalent - Experience with ITIL framework and service management best practices - Background in cybersecurity and compliance requirements - Familiarity with additional RMM tools and ticketing systems - Bachelor's degree in Information Technology, Computer Science, or related field ## WHAT WE OFFER - Competitive salary commensurate with experience - Flexible work arrangements and modern tec...
