OTRS is a powerful open source customer ticketing and service management system created to help organizations organize and manage their customer service related tasks such as help desk request, IT service, customer inquiries and orders. An OTRS Expert is a specialized freelancer with advanced expertise in the OTRS system, who can provide solutions that help improve the organization’s operations.

From customizing and optimizing ticket creation process, managing all customer conversations in one unified platform, developing tailored plugins and extensions for existing systems, to setting up extensive monitoring for detecting and preventing issues - OTRS experts can be an essential addition to any team looking for efficient solutions for their customer service requests.

Here's some projects that our OTRS Experts made real:

  • Built customizing automated ticket creation process based on predefined criteria
  • Developed intuitive UNIX CLI tool for efficiently managing customer conversations
  • Implemented comprehensive monitoring system with predictive alarming mechanism
  • Designed tailor-made plugins and extensions for existing systems, to expand the OTRS capabilities

Our professional OTRS Experts are ready to help you implement an optimized customer service system tailored for your specific business needs. Allow us to make your customer service tasks simpler, faster and more intuitive - contact us today to post your project and hire an experienced OTRS Expert on Freelancer.com.

Conform celor 160 recenzii, clienții îi evaluează pe OTRS Experts cu 4.93 din 5 stele.
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    I am looking for a freelancer who can help me with the configuration and development of my OTRS (Open-source Ticket Request System) project. Specific Tasks: - Custom configuration - Integration using OTRS API, Zapier et.c Ideal Skills and Experience: - Strong knowledge of OTRS configuration and development - Proficiency in API integration - Experience in working with add-ons and extensions Timeline: - I am flexible with the timeline and open to discussing the project duration with the freelancer. Software and Technology Requirements: - Familiarity with API and Perl programming language - Expertise in OTRS (Open-source Ticket Request System) If you have the necessary skills and experience in OTRS configuration and development, as well as API integration and customization, please sub...

    $23 / hr (Avg Bid)
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    your tasks will be to implement and change Znuny components. For this we want from you to write a short article along with a working code to create a hello world example with some basic steps down to package the sources. Here some example MS1: implement the hello world example MS2: write an article in with screenshots and maybe videos which explains the steps in very easy to follow steps for beginners in znuny incl. down to package it ( and ) MS3: extend the best practices from here: and MS4: show how to add and manage translations MS5: explain how to add SQL changes (CRUD) operations. MS6: provide samples of how to upgrade a database (e.g. with newer versions of "helloworld") your workplace? - chat - calls - video calls with desktop sharing Language proficien...

    $56 (Avg Bid)
    $56 Oferta medie
    11 oferte

    your tasks will be - review code - help a product owner to update development requirements - help a product owner to define coding guidelines with automated checks of the quidelines with static code analyzers - help to identify how and which parts of existing code shall get unit / automated tests - help to tidy up existing code as good examples to developers - help non perl developers to understand some perl "read written and forgotten code". As a Quali-question answer the formula in this bid - you help developers to have a local docker environment to be able to execute all above named steps - you will mostly work around znuny (former OTRS) your workplace? - chat - calls - video calls with desktop sharing Language proficiency? at least european CEFR C1 in spoken english track...

    $18 / hr (Avg Bid)
    $18 / hr Oferta medie
    6 oferte

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