Zendesk Jobs

I need an experienced customer service rep who can move smoothly between phone calls and the email queue inside our Zendesk and Shopify dashboards. Most contacts are about order status, returns, shipping or other general questions—nothing too technical, but every reply must sound friendly, confident and in clear, accent-neutral English. You’ll log in to Zendesk, pick up inbound calls, respond to tickets, document every interaction and, when needed, hop into Shopify to look up orders, issue refunds or update tracking. I’ll supply FAQs, call scripts and account access; you bring the calm voice, quick typing and solid grasp of both platforms. Reliability during agreed shifts, a quiet workspace and accurate ticket notes are the key deliverables. Let me know about your past ...

I need a specialist who can stand up a brand-new Google Workspace for WL on the Business plan and then fold our second domain, , into the same instance as a secondary domain. From there, roughly 11-50 user accounts have to be created, each with the appropriate brand email aliases, and the usual department role addresses need to be handled through Google Groups so everyone reaches the right inbox without confusion. Once the mail environment is in place, Zendesk will become our single ticketing hub. Both WL and Granadilla Swim must be configured as separate brands inside Zendesk, historical tickets migrated over from Zoho Desk, and all support addresses redirected so nothing slips through the cracks. Finally, internal email and support rules have to be locked down to keep the flow tidy and ...

Je cherche une personne francophone capable d’assurer la confirmation et le suivi de moins de 50 commandes physiques par jour entièrement via chat en ligne. Votre mission au quotidien : • Accueillir les clients dès qu’ils passent commande, confirmer la réception et vérifier les détails d’expédition. • Répondre aux questions sur les délais, les numéros de suivi et les éventuels retards. • Mettre à jour le client à chaque étape (prise en charge, préparation, expédition, livraison). • Remonter toute anomalie au service logistique afin d’apporter une solution rapide. Je fournis : – Accès à notre plateforme de ch...