Zendesk Jobs

The task centers on providing real-time, bilingual customer support exclusively through our website’s live-chat window. Every incoming message must be answered promptly in clear, friendly English or Spanish, with seamless switching between the two whenever a customer requests it. You will be the first point of contact for product questions, basic troubleshooting, order-status checks, and general account inquiries. Accurate grammar, fast typing, and a calm, solution-oriented tone are essential because we rely on this chat channel to maintain high satisfaction scores. Our team is finalising the best software stack; it may be Zendesk, Intercom, LiveChat, or a similar platform, so familiarity with any of these is a plus and the ability to learn new dashboards quickly is required. Pho...

I need a native-level Spanish professional who can take full ownership of our customer email queue. Your mission is to answer every Spanish-language message quickly and clearly, keep conversations friendly yet professional for both Latin American and European audiences, and close each ticket with accurate notes and next-step documentation. What you’ll do • Manage the shared inbox, replying to all customer emails within the agreed SLA. • Troubleshoot technical questions, capture clear ticket histories, and escalate when necessary. • Schedule customer appointments without time-zone errors. • Tag, categorize, and report on common issues so we can improve our knowledge base. Tools you’ll touch We already work comfortably with platforms like Zendesk, In...

İşletmem için yalnızca Türkçe konuşan, mesai saatleri içinde çalışacak bir çağrı merkezi ekibine ihtiyacım var. Ekip hem Müşteri Hizmetleri hem de Teknik Destek taleplerini karşılayacak. Beklentilerim • Aramalar: Giden ve gelen tüm çağrıları VoIP veya benzer bir sistem üzerinden yönetebilmeniz. • Süre: Hafta içi standart mesai saatlerinde (09:30-18:30) kesintisiz yanıt. • Dil: %100 akıcı ve aksansız Türkçe. • Görevler: – Ürün veya hizmetlerimizle ilgili soruları yanıtlamak, – Basit teknik sorunları çözüme kavuşturmak veya uygun kanala yönlendirmek, – Kullanıcı kayıtlarını CRM’e eksiksiz işlemek, ...

Saya memerlukan seorang admin chat yang mampu menangani percakapan pelanggan melalui fitur live chat di website kami. Fokus utama Anda adalah menjawab pertanyaan secara real-time, menjaga nada ramah dan profesional, serta memastikan setiap percakapan terselesaikan dengan baik. Selain membalas chat, saya ingin live chat dilengkapi respon otomatis untuk pertanyaan dasar—misalnya status pesanan atau info produk—agar pelanggan tetap terlayani saat antrian padat. Saya membutuhkan bantuan tidak hanya dalam pengaturan awal, tetapi juga dalam pengelolaan berkelanjutan: memantau performa bot, memperbarui skrip jawaban, dan menyesuaikan alur sesuai kebutuhan bisnis. Ruang lingkup pekerjaan: • Menyiapkan dan mengonfigurasi respon otomatis pada platform live chat website. • M...

Busco cubrir un canal de WhatsApp en español durante 4 – 6 horas diarias. El trabajo consiste en: • Responder rápidamente mensajes entrantes con un tono cordial y profesional. • Registrar dudas o incidencias recurrentes en un breve reporte diario para que el equipo interno pueda darles seguimiento. • Escalar conversaciones que requieran intervención especializada según corresponda. Aún defino si el enfoque será soporte técnico, atención al cliente o una vertiente más de consultoría; valoro tu experiencia en cualquiera de estas áreas y en distintos sectores como tecnología, e-commerce o salud. Indica en tu propuesta: • Tu disponibilidad horaria exacta (incluye zona ...

Clients reach out to our platform throughout standard business hours, and they expect fast, friendly, and knowledgeable help. All questions arrive through the website’s live-chat widget—no email queues or social feeds to monitor—so focus stays on real-time, one-to-one conversations. Here’s the scope of what’s waiting in the chat window each day: • General inquiries: guiding visitors around the site, clarifying policies, and offering basic product information. • Technical support: walking users through common troubleshooting steps and gathering diagnostic details before escalating uncommon issues. • Sales & billing: providing pricing explanations, subscription options, and processing simple account changes or refunds when appropriate. ...