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Omnichannel Call Center Software Specialist

$1500-3000 USD

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Data postării: circa 1 lună în urmă

$1500-3000 USD

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I am in need of an experienced software engineer to develop an integrated call center software system for my business. This system should predominantly focus on Omnichannel Call Center Software, and integrate seamlessly with Virtual PBX, a Ticket Management System, and Predictive Dialers for Call Centers. Key Components: • Omnichannel Call Center Software – this is the core feature, but it needs to work effortlessly with the other systems. • Virtual PBX – must allow smooth communication across various platforms. • Ticket Management System – necessary for successful tracking and management of customer issues. • Predictive Dialers – essential to streamline call center operations. Supporting Features: • IVR Tracking – important for customer management within the IVR call center solution. • Customer Relationship Management – needed to maintain and enhance customer relationships. • Predictive Dialers – essential to maximize call center efficiency. Ideal candidate should hold extensive experience in the creation and implementation of these types of systems. Knowledge in call center functioning, especially Omnichannel development, is highly preferable. Understanding the demands of a call center environment, and the ability to meet those demands through tailored software solutions is critical for this job.
ID-ul proiectului: 38193753

Despre proiect

65 propuneri
Proiect la distanță
Activ: 1 lună în urmă

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65 freelanceri plasează o ofertă medie de $2.557 USD pentru proiect
Avatarul utilizatorului
Hi Good evening , I have read the brief details on your job listing . I see you have been looking for someone experienced with Call Center Software Development. Its been 8 years since I have been working on freelancer.com, I have 9 years of experience doing similar jobs. I would request you to check my profile and review projects, feedbacks of projects related to those skills. Questions: 1. These are all the requirements of your job or do you have more? If yes, Please provide detailed requirements in chat and let me review and get back with queries. 2. Do you currently have anything done or this job has to be done from scratch? 3. What is the timeline to get this job done? 4. Are you open to use 3rd party APIS for it even if they are paid? Why Choose Me? 1. I have done more than 250 major projects only on freelancer.com. 2. I have not received a single bad feedback since last 5-6 years. 3. You will find 5 star feedback on last 100+ major projects which shows my clients are happy with my work. Portfolio: https://www.freelancer.com/u/AwaisChaudhry Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) Please initiate the chat so we could discuss it in detail and we will continue from there. Thanks! Awais
$3.000 USD în 30 zile
4,9 (138 recenzii)
9,0
9,0
Avatarul utilizatorului
Hi there,I'm biddin on your project "Omnichannel Call Center Software Specialist"Mobile App Development, Engineering, VoIP, Asterisk PBX and Software Architecture I am in need of an experienced software engineer to develop an integrated call center software system for my business I have read your project description and i'm a Professional Engineer therefore i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks. .. .
$3.000 USD în 5 zile
4,8 (100 recenzii)
8,0
8,0
Avatarul utilizatorului
Hi. Previously developed a similar Call Centre Software with key components of Omnichannel ,Virtual PBX and CRM features. Can I show you a quick demo of features first? Hit me up!!!
$8.000 USD în 7 zile
4,7 (17 recenzii)
7,7
7,7
Avatarul utilizatorului
Drawing on over a decade of experience in software engineering, my specialized team at Einnovention is perfectly situated to tackle the nuanced and complex task of developing and implementing an omnichannel call center software system for your business. Throughout our numerous successful projects, we have become adept at creating bespoke solutions tailored to the specific demands of a call center environment - a skill which stands us out from the crowd. In particular, we understand the importance of seamless integration between multiple functionalities and platforms, such as Virtual PBX, Ticket Management Systems, and Predictive Dialers. Our deep-rooted understanding of each component’s role in maintaining effective communication, efficient customer tracking, and enhanced customer relationships ensures we can deliver a system impeccably tailored to your needs. Lastly, ours is a customer-focused approach. By offering free consultations and unlimited revisions until you are satisfied, we aim not just to meet your expectations but to exceed them. With a near-perfect rating from over 248 Freelancer.com projects successfully completed, rest assured that your project will be in skilled hands. Partner with us at Einnovention for unparalleled expertise and unwavering dedication to your satisfaction.
$2.250 USD în 7 zile
4,9 (27 recenzii)
6,7
6,7
Avatarul utilizatorului
SOFTWARE DEVELOPMENT EXPERTS Hi, We are an experienced team of web, mobile and desktop software developers and have been working in this industry for over 8 years now. With a strong portfolio of software platforms successfully designed and delivered, we are a premier development agency that clients partner with for their professional and business needs. Technologies we work on: Web Software - Flutter, JS Frameworks, Laravel Desktop Software - Flutter Game development: Unity 3D, Unreal engine We are also adept in integrating the following into web solutions: - Chat bots - Payment Gateway - 3rd party SDKs - Social Media Platforms Our expertise in web and desktop software development has paved the way for us to successfully deliver projects for various industries such as Education, Healthcare, Travel and Transport, Ride Booking, Ecommerce, Online Ordering and Delivery, Social Networking, Utility Services, Home Service Booking, Recruitment and Job Search, CRM/ERP Tools, Business Management etc. Some of our most recently completed projects include Retail and Warehousing POS, Restaurant POS, School ERP, Real Estate Management System, Shuttle Service and Ride hailing Management. Kindly initiate the chat so that we can discuss the project details and share our portfolio. Thanks, Amit
$2.250 USD în 7 zile
5,0 (12 recenzii)
6,6
6,6
Avatarul utilizatorului
Hello there Hope you are doing well as you are looking for a "Build a Omnichannel Call Center Software " so will make the same as you want , I have already develop and Design the so many Software , This system should predominantly focus on Omnichannel Call Center Software, and integrate seamlessly with Virtual PBX, a Ticket Management System, and Predictive Dialers for Call Centers. Key Features : • Omnichannel Call Center Software – this is the core feature, but it needs to work effortlessly with the other systems. • Virtual PBX – must allow smooth communication across various platforms. • Ticket Management System – necessary for successful tracking and management of customer issues. • Predictive Dialers – essential to streamline call center operations. - I will use latest technology to develop your project - I will share daily update with you - I Will deliver your project within timeline - After project completion will share complete source code - I will provide 1 year support our develop work - I have 10+ year experience in Web & App development - I will make the 100% responsive design , fast loading , SEO friendly and all - I will provide you super admin panel there you can manage the whole thing Please initiate the chat so will discuss together and all Thanks & Regards Dheeraj K.
$1.500 USD în 15 zile
4,8 (35 recenzii)
6,8
6,8
Avatarul utilizatorului
As an expert in building and implementing VoIP PBX systems, developing tailored CRM solutions and Python programming, I am equipped with the technical expertise to create and integrate the Omnichannel Call Center Software system you need. My proficiencies include Asterisk PBX, software architecture, and VoIP which are all essential for a successful call center software project. My extensive experience within the call center industry enables me to understand the specific demands of such an environment. I appreciate the importance of streamlined communication, efficient ticket management, predictive dialers, IVR tracking and customer relationship management within a call center. Combining this with my knowledge in your requested Virtual PBX system and the integration with a Ticket Management System, I am confident that I can provide you with a comprehensive solution ensuring seamless communication across platforms with maximum efficacy. Through my past work and projects, one of my core strengths has been developing solutions that increase operational efficiency by integrating cutting-edge technologies such as chatbots, predictive analytics and machine learning models. I am confident that this skill will prove valuable for your project. Let's collaborate to create a state-of-the-art Omnichannel Call Center Software system that revolutionizes your call-center operations while enhancing customer satisfaction
$2.500 USD în 7 zile
4,9 (32 recenzii)
5,7
5,7
Avatarul utilizatorului
Hello, I have read your job description extremely carefully and I am absolutely sure that I can do the job very well. (Full Stack Developer – 10 of Year Experience). We have design and developed lots of ecommerce Website Worldwide Please give me one chance i will deliver Quality Work. software implementations to identify areas requiring improvement. Managed development milestones Technical Profile 1. HTML 2. JavaScript 3. SQL 4. CSS 5. MySQL 6. PHP 7. Git 8. WordPress 9. Bootstrap 10. jQuery 11. GitHub 12. HTTP 13. Laravel 14. Vue JS 15. Postman Waiting for your response to move further. Regards, Wassem
$4.000 USD în 2 zile
5,0 (11 recenzii)
5,0
5,0
Avatarul utilizatorului
Hello! For as long as I can remember, I have been fascinated with creating software solutions that not only simplify operations but also enhance communications. Your project for an Omnichannel Call Center Software aligns perfectly with my expertise and passion in this field. I have sound knowledge in Asterisk PBX, Mobile App Development, Software Architecture, and VoIP - all of which are crucial for this job. What sets me apart is my ability to successfully integrate these components for seamless functioning within a call center environment. During my 5+ years of experience as a Full Stack Developer, I have gained extensive insights into call center functioning and the demands it brings. With my comprehensive skill set in Node.js, Laravel, React.js/Next.js and many more including cloud services like AWS S3/Cognito/EC2/DynamoDB and GCP, I can offer not just a software solution but a tailored system that illustrates an understanding of your business domain. Thanks!
$2.000 USD în 30 zile
5,0 (4 recenzii)
4,4
4,4
Avatarul utilizatorului
Hi ! How are you doing? I am an experienced software engineer with expertise in developing integrated call center software systems, particularly in Omnichannel Call Center Software, Virtual PBX, Ticket Management System, and Predictive Dialers for Call Centers. I have successfully completed similar projects, ensuring seamless integration and efficient call center operations. For your project, I will design and implement an Omnichannel Call Center Software that integrates effortlessly with Virtual PBX, a Ticket Management System, and Predictive Dialers. This will enable smooth communication across various platforms, successful tracking and management of customer issues, and streamlined call center operations. I also understand the importance of IVR Tracking, Customer Relationship Management, and Predictive Dialers in maximizing call center efficiency. Please initiate the chat for further discussions and my previous work. How do you envision the integration of these systems, and what specific features do you prioritize for your call center operations?
$3.703 USD în 5 zile
5,0 (4 recenzii)
3,9
3,9
Avatarul utilizatorului
Hello, I have 8+ years of experience in mobile applications. (Android & iOS) and App admin with development web services where the admin can manage the app from the backend. I would approach your project by starting with wireframes and getting the design completed, before starting the actual development phase. I have developed the Booking App, Grocery App, Taxi and Delivery Combined App, Pharmacy App, Doctor App, Dating app, Restaurant app, Buy& Sell business app, healthcare, social app, chat app, real estate app, eCommerce app, a dictionary app, etc... I'm interested in working with you. As per your interest, I can talk about a better deal. I am available almost the whole day for discussion. Looking forward to your Response. Thanks, Ankit
$2.250 USD în 7 zile
5,0 (11 recenzii)
3,8
3,8
Avatarul utilizatorului
Hello As an experienced software engineer with a deep understanding of call center functionalities, I am confident in my ability to deliver an integrated Omnichannel Call Center Software solution tailored perfectly for your business needs. Moreover, my proficiency in Mobile App Development using React Native and Flutter as well as Software Architecture ensures seamless integration with your Virtual PBX and Predictive Dialers for Call Centers. My goal is to provide not just a software solution but a strategic tool that will empower you to fully exploit the potential of your business data and maximize the efficiency of your call center operations. Thanks
$2.250 USD în 7 zile
5,0 (1 recenzie)
3,4
3,4
Avatarul utilizatorului
Hi There,{ Omnichannel Call Center Software Specialist} I have gone throw all details and understood that you need to develop a "Develop an integrated call center software system for your business. ". I can design and develop your project with complete features and functionality as you need. features you want in Ticket Management System:- • IVR Tracking • Customer Relationship Management • Predictive Dialers I'm a full-time available Mobile Application developer with expertise (Android & iOS) development,, UI/UX design with an admin panel. I carefully studied your job description and develop your Application user friendly with high quality of results. I will provide you best work effort in your project and give you delivery on time, and also provide you 12 months support period after giving your delivery. So please click on the chat button so we can more discuss about that and will provide the best solution for your project. I would like to more discuss your project requirement, so please message on the freelancer chatbox. Awaiting your positive response. Thanks Rupali
$1.600 USD în 12 zile
5,0 (1 recenzie)
2,6
2,6
Avatarul utilizatorului
With over [X number of] years working as a software engineer, I'm confident in my ability to design and develop an integrated call center software system that perfectly aligns with your needs. My extensive experience in digital marketing and mobile app development means I understand the customer's needs and how to harness technology to meet those needs. As such, I excel at developing digital solutions that maximize potential. Notably, I've worked on various projects that required creating cohesive software systems with different components, much like your omnichannel call center system. Bringing together Virtual PBX, Ticket Management System, Predictive Dialers, and more into one seamless whole is a signature strength of mine. I've also built strong skills in Python and Mobile App Development - both of which will be crucial for this endeavor. Moreover, my track record of delivering high-quality work on time is something you can rely on fully. Additionally, I am an excellent communicator - a trait that I value greatly because it ensures smooth collaboration throughout the project and efficient troubleshooting should any challenges arise. Truly, when it comes to your omnichannel call center software integration project, you can have peace of mind knowing it's being handled by someone who is competent, organized, and committed to excellence
$2.250 USD în 7 zile
5,0 (1 recenzie)
2,2
2,2
Avatarul utilizatorului
Hi There! In the posted project description, you are looking for an experienced software developer to develop and maintain a robust call center software for your organization. The software should manage customer interactions, track performance, and enhance agent productivity. The main goals of the software are to improve customer service, optimize workflow, and provide comprehensive analytics to help businesses make informed decisions. Am I correct? I am glad to tell you that I have already developed a similar Call Center software. Please open a chat window so I can share some samples of my previous work to get more confidence in my work and hire me ongoing basis. I'm professional Full-stack developer with over 6+ years of experience in various technologiesI can provide you solutions for Call Center software with all features & functionalities, high UI/UX, and easy to navigate. Features in your software: User Features: Agent Dashboard: Omni-Channel Support: Call Management: Customer Profiles: Real-Time Analytics: Knowledge Base: Collaboration Tools: Scripting and Prompts: Feedback and Surveys: Offline Mode: Admin Features: Admin Dashboard: Agent Management: Call Routing and IVR: Reporting and Analytics: Integration with CRM: Security and Compliance: Customization: Please contact me via chat so we can continue discussing the project. Thanks & Regards Namrata
$1.500 USD în 7 zile
4,4 (1 recenzie)
2,5
2,5
Avatarul utilizatorului
With my extensive experience in software development with a focus on creating systems that streamline business operations, I am well-positioned to design and implement an Omnichannel Call Center Software solution that seamlessly integrates with the systems you currently use. My proficiency in Virtual PBX, Ticket Management Systems, and Predictive Dialers make me familiar with the very components your call center requires for efficient functioning. Having worked with various languages and frameworks including Node.js, React.js, React Native, and Laravel to name a few, I exhibit an adaptability to new technologies that is essential when developing a solution tailored specifically to your needs. My skills are not limited to the technical side of things - my expertise extends over user interface design as well, ensuring that your software will not only be useful but will be pleasant to use. I take client satisfaction seriously and value effective communication at every step of the project. This includes understanding your specific requirements in the call center environment and translating them into a high-quality solution. Let's work together to develop a call centre system that not only meets but exceeds your expectations.
$1.500 USD în 7 zile
2,6 (8 recenzii)
4,6
4,6
Avatarul utilizatorului
❤️Hi ❤️. I hope this message finds you well. I have carefully reviewed your project description and am confident in my ability to successfully complete this project to your satisfaction. While completing 50+ mobile applications in various fields, I've gotten deep knowledge in enough experience as well as tech skills such as Engineering, VoIP, Mobile App Development, Software Architecture and Asterisk PBX. Nevertheless, I do have a few questions and would appreciate the opportunity to discuss them further. Kindly leave a message in the chat, and I will promptly respond. Please check out my past works: Thank you for considering my proposal. I eagerly await your response and the opportunity to collaborate. Warm Regards, Artur
$1.800 USD în 15 zile
5,0 (1 recenzie)
1,8
1,8
Avatarul utilizatorului
Hi there, I've thoroughly reviewed your project description for Omnichannel Call Center Software for your business and I'm eager to jump right in. With over 9 years in software development, I'm confident I can meet your needs. I bring expertise in design, development, deployment, and API integration. I offer unlimited design revisions, daily updates, one-year free tech support, and bug-free code. I can develop your software with all the features that you are looking for and make it user-friendly with high quality of results Lets connect the chat box for more detail discssion Let's connect in the chat to discuss further and explore how I can bring your project to life. Best, Shipra
$1.700 USD în 18 zile
1,6 (1 recenzie)
3,4
3,4
Avatarul utilizatorului
As an esteemed Senior Web Designer with two decades of experience, I believe my skillset aligns perfectly with the requirements of this project. While my main focus has been web design, I have also worked extensively on functionalities and systems that complemented my designs. Much like a well-integrated Omnichannel Call Center Software system needs to communicate effortlessly, so does the interface and experience of a website. I have always strived for a smooth and enjoyable user experience (UX) throughout my career, which will be an invaluable asset in creating this software system. I firmly believe that successful software development is not just about coding, but rather understanding unique project demands to create effective solutions. Throughout my journey as a designer, I have learned that versatility is key. My knowledge in HTML, CSS and JavaScript would aid not only in integrating and coordinating the system components but also catering to your distinct business requirements effectively. s!
$1.500 USD în 5 zile
5,0 (2 recenzii)
0,7
0,7
Avatarul utilizatorului
Hello, , Thank you for posting the job "Omnichannel Call Center Software Specialist". With my extensive experience in this field, I am confident that I can deliver perfect results for your business. I have a deep understanding of the field you mentioned and have successfully completed projects of similar complexity in the past. I am available to start immediately and can assure you of high-quality work delivered with speed and efficiency. Given the opportunity to work on this project, I am committed to exceeding your expectations. I'd like to discuss further details about your project in a brief call or chat soon. Looking forward to working with you! Best regards, Derek
$2.500 USD în 15 zile
0,0 (0 recenzii)
0,0
0,0

Despre client

Steagul UNITED STATES
Dallas, United States
0,0
0
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Membru din iun. 1, 2023

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