Hello,
I am certified Microsoft Dynamics 365 technical consultant with 5 years of experience in dynamics and more than 8 years in .Net technologies. Great experience in configuration and customizations, custom plugins and js development, SSRS report and SSIS package development.
Very good experience in customer service module. Actually currently working on customer service module - email to case process. I will provide you the best possible solution for SLA configuration so contact me for more discussion.
Thanks
Pradip