Mission
Your main task is to answer questions from citizens and businesses on the European Union's activities and policies via telephone, email and other channels. The entire team provides coverage in all 24 official EU languages 255 days per year. You will be supported by a Knowledge Management system to provide appropriate and timely response.
Your role includes:
- Replying directly to phone call or instant messaging enquiries
- Drafting replies to email enquiries
- Communicating in an easy-to-understand, jargon-free language about all aspects of the EU
- Dealing with citizens and business in a professional, service-oriented manner
- Identifying sensitive or complex enquiries for transfer to 2nd line Support Services
Profile
- Bachelor’s degree or equivalent 3 year degree – EU studies is an asset
- Proven interest and evidence in European policies and developments
- Strong written and oral language skills: C2 level of English + at least two additional official EU languages including Swedish, Danish, German, Dutch, French or Italian
- Critical thinker, proactive, hands-on and solution focused approach
- Demonstrated interpersonal skills in a multicultural environment
- Ability to handle stress and communicate clearly on complex matters
- Professional organisation and planning skills, including time management, priority setting and multitasking
EU trilingual Communication Officers
Hi,
I have seen your project details and completely understand the requirements. Kindly, award me this project so that we can discuss it briefly and start working.
Hi,
I'm a trilingual customer service operator, fluent in English and French, native Romanian.
I have work experience in EU institutions, such as the European Parliament and the European Investment Bank, as well as in EU agencies. I hold a Bachelor's degree in Modern languages.
I can answer questions from citizens and businesses on the European Union's activities and policies in a professional manner.
I have extensive knowledge about the EU's activities and policies.
Please don't hesitate to contact me for a detailed CV.
Thank you!
ou will be able to record a quick video for the client describing why you are the best freelancer for this job. Your video will be shown on your bid with a new, animated design exclusive
Hello:
My name is Anthony Muñoz, I express my interest in working on your project after carefully reading the requirements and concluding that they match my area of knowledge and skills.
I am currently the lead engineer for the IT agency DSPro and I have more than 10 years of experience in the field. I have successfully completed a large number of similar jobs on this and other Freelance platforms and I consider your project to be a challenge in which I would like to work and be able to make it a reality.
Please feel free to contact me, it will be my pleasure to help you. I greatly appreciate the time provided and I remain attentive to any questions or concerns.
Greetings
Hello prospective employer, I've read through the brief and I understand what is expected. I strongly
Believe I would be an asset to your organization because I am passionate about building strong
customer relationships, driving brand loyalty also maximizing customer engagement would be willing to provide the services.
I am an Enthusiastic Customer Service Professional of over 18 years, a proficient call service analyst with
over 6 years’ experience a well-rounded virtual assistant. Responsible and dependable Customer Service
analyst possessing effective time management skills, adaptable to meet my employer’s time zone.
I am vastly experienced in telemarketing and sales. I'm also well-grounded in customer relations ,
customer support personnel, live call & chat with impeccable communication (oral &
written) skills. Eager to contribute to team success through hard work, attention to detail and excellent
organizational skills. Clear understanding and knowledge of demands of the everchanging business
environments. Excellent reputation for resolving problems and improving customer satisfaction in the
business.
Your project best try me
Regardless of your size or shape, we can help you give every customer the best possible customer service. Effortlessly.
So every customer or sales prospect feels heard. Every agent feels valued.
And you stay right at the heart of the conversation.
Ready to create smart, flexible and satisfying contact center interactions
Hello,
I am from Germany and I am interested in this position. I have finished my bachelor degree in digital media. I speak fluent English and German, and also a bit of Turkish. I hope to hear from you soon.
Yours sincerely,
Cem Ates
Good day, I am a college graduate of Bachelor in Secondary Education Major in Physical Science with extensive BPO experience and a record of excellent written and oral communication. I believe I would be an ideal fit for this position at your organization. I am skilled at communicating effectively with diverse people across various platforms. I am passionate about teaching new learners both adult and kids, I have 4 years of experience working BPO Industry and I believe my experience, communication skills, and interpersonal abilities would make me a strong fit for this position. I look forward to speaking with you more about my qualifications.
Hello,
I am an Italian native with a Bachelor degree in Law and a Master Degree close to completion. I am a legal counsel in a Multinational Company and I am completely involved in all the EMEA activities as well as the Global ones. I have a good knowledge of EU legislation with particular reference to GDPR, Clinical Trials Regulation and Administrative procedures. I am able to cope with many different requests and I am confident with the customer service tasks since I also have a strong expertise in the front office activity.
I also have the IELTS certification released by the Milton college of Sydney and a specific TESOL certification (ILT) released by the New South Wales University (Sydney) to teach Italian through the target language.
If you want further details, please feel you free to reach out to me,
Best,
Roberta
I have a certification in software testing from CCNB (Community College of New Brunswick) in Canada, where I took courses in manual testing and automation, as well as C++ programming, Python scripting and database management. I receive my diploma on December 22, 2017.
Diploma in hand I worked for the Concentrix call center (Capital one MasterCard Canada) in the town of Riverview at New Brunsweek. Help the customer choose the best credit card that fit with their needs. Issue new credit cards, block stolen cards and track cards sent. Correct the information using the dos command.
Subsequently I worked at TECH-MAHINDRA in the town of Riverview at New Brunsweek as an Exchanges and Returns Agent. I assisted customers by phone for purchases of home supplies on the online site of Hudson Bay Canada. Prepare orders and prepare deliveries. Respond via Omni Channel in Salesforce to track the sales and all interactions regarding orders or exchanges of defective products and live management of deliveries.
I completed a semester in computer science at the Université de Moncton from January to May 2016. I also completed two years of post-secondary studies in science and engineering preparatory class. I am a responsible and conscientious person with a strong work ethic. I can work well independently and in a team environment.
I am fluent in English and French and have good communication skills.
Thank you Richard
