Global Digital Participant Support & Social Monitoring

@ranjika08

For an event like this, the real challenge is keeping replies fast and warm without losing accuracy when enquiries start coming from every direction at once. Participant trust can drop quickly if answers feel inconsistent or if sensitive comments stay public too long. I’d approach it with structured inbox handling, careful social monitoring, and immediate escalation of anything that touches safeguarding, security, or PR risk. My background fits support-heavy digital workflows where clear written communication, CRM logging, and calm moderation are essential. I’m used to working from knowledge bases and brand guidelines, documenting actions properly in HubSpot-style systems, and keeping public-facing spaces helpful and on-brand rather than reactive. I can also help identify strong UGC opportunities while moderating so good community moments don’t get missed. - Are you hiring one person per market with full ownership of that timezone, or will there be overlap between freelancers? - Do you already have saved replies/macros prepared for common participant questions? - How many hours per day are you roughly expecting during the lead-up versus the live event period?

@tangramua

Hello,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Customer Support, CRM, Article Writing, Technical Support, Fundraising, French Translator, Content Writing, UX / User Experience, Social Media Management, Community Management and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@baklimakhatun

Hi, Your focus on fast, accurate and empathetic participant support is a strong match for my background in virtual assistance, customer communication, social media management and task coordination. I can handle participant enquiries across chat, email and social comments, follow your FAQ and brand guidelines, maintain accurate CRM records, monitor Facebook and Instagram, engage with UGC, and escalate sensitive issues according to a defined process. I’m comfortable working with structured workflows, tracking multiple conversations, following deadlines and communicating clearly with a central team. I can also work with HubSpot and Meta Business Suite and learn your knowledge base and escalation procedures during training. I want to be transparent that I’m based in Bangladesh rather than New Zealand or Canada. If you’re open to adding another market/timezone to the support team, I’d be happy to discuss how I can contribute during your required coverage hours. Best regards, Aklima Khatun

@DigitalOasisX

EVEN IF YOU DON'T HIRE ME, YOU'LL WALK AWAY WITH A FREE CONSULTATION. It’s clear you need reliable support to ensure participant engagement stays vibrant leading up to your February 2027 event. I’ve successfully managed similar large-scale fundraisers, always prioritizing timely communication and consistent community engagement. I will ensure swift responses to inquiries, foster an inclusive online environment, and maintain an organized flow for escalating sensitive issues. You’ll benefit from quicker response times, a well-documented CRM, and a vibrant community atmosphere that showcases user-generated content. Here’s how I’d approach it: - Utilize HubSpot for precise tracking of inquiries and actions. - Monitor and engage with posts on Facebook and Instagram daily. - Collaborate with your team via Slack for seamless handling of sensitive matters. While I might be newer to Freelancer, I bring over 5 years of experience in community management and have earned multiple 5-star reviews off-platform. I’d love to offer no-obligation advice on your project, even if you don’t choose to hire me. Kind regards, Carly Z.

@safdarkhali1

In my over four years as a freelancer, I have built a diverse portfolio that weaves adeptly with the opportunities your project presents. My skills and experience in community management, customer and technical support, as well as content creation and social media management align directly with the needs of your event. I've handled similar live events ranging from startup hackathons to global conferences and fundraisnig projects for Non-profits. Precision-oriented inbox management, active social media monitoring, timely responses, and superb issue resolution are keystones of my approach. I exhibit profound fluency in French and strong writing skills for handling te reo Māori which put me in good stead to engage and communicate effectively across your multiple markets.I'm highly versed in CRM systems especially Hubspot which will ensure meticulous documentation of all interactions with participants. My technological finesse is backed up by fluent use of Microsoft Office, Google Workspace (including Sheets, Slides, and Docs), Sprout Social, Zendesk along with my knack for adapting to new software quickly. What truly sets me apart is not simply my extensive repertoire of skills but rather an innate sense of empathy that allows me to make individuals feel valued through every interaction. Given the significant role technology plays in my work style and understanding its influential power on businesses today,

@Microlent

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in UX / User Experience, CRM As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen

@michela542

Hello, With my extensive experience as a Full-Stack AI Engineer and a proven track record in building AI chatbots, automation systems, and SaaS platforms for businesses, I am confident in my ability to optimize participant support for your global fundraising event. My proficiency in utilizing tools such as HubSpot and cloud infrastructure like AWS, not only aligns effectively with your CRM requirements but also ensures a smooth workflow, accurate records of every interaction, and easy escalation of sensitive matters. I strongly emphasize the importance of clear and concise communication within my work ethic. By keeping first-response time under an hour, answering queries professionally and promptly, and ensuring consistent responses aligned with the brand tone guidelines provided. Having a diverse skill set allows me to communicate comfortably in multiple languages including Quebec-French and having worked with OpenAI's GPT-4 and similar systems for chatbot development will greatly enhance the likelihood of me providing assistance even across language barriers. Freelancing as an AI Agent Developer has given me an upper hand in predicting participants' needs and proactively addressing potential concerns before they're brought up. Engagement on various online platforms like Facebook and Instagram has been key in my previous roles in creating a supportive and inclusive community that aligns well with your requirements. Furthermore, my Thanks!

@thinkbotictech

Hi I’m an experienced community support professional who can manage participant enquiries, social media engagement, UGC, and CRM updates with a friendly, consistent approach. I can follow your escalation process closely and ensure timely responses during assigned market hours. Do you already have the HubSpot enquiry workflow and escalation categories set up? Which social platforms and community management tools will be the main priority during the event? if looking for expert then lets connect (having UK , UAE and Country Experience)

@GenomyR

Hi, managing round-the-clock participant inquiries across Facebook, Instagram, and HubSpot for a global 2027 event requires structured queue monitoring to keep response times under one hour. My team at SangTech Global builds custom CRM integrations, automated ticketing pipelines, and social monitoring workflows that ensure every interaction is logged without duplication. To support your operational shifts, I will configure a unified escalation dashboard linking Meta Business Suite and HubSpot directly to your Perth headquarters via Slack API hooks. We will implement automated ticket routing based on sentiment and keywords, allowing sensitive safeguarding or PR issues to bypass standard queues for instant escalation. All general inquiries, technical questions, and user-generated content tags will map automatically to structured HubSpot timeline events for clean audit trails. I can deliver a complete workflow setup and live clickable preview in 2 business days, letting you test the escalation rules and HubSpot logging in your browser. Do you currently use Meta Business Suite natively, or are you planning to centralize all incoming messages through a third-party social inbox like Sprout Social? Best regards, Tumisang

@UzairPatell

We have the expertise to support your global fundraising event and ensure participants feel valued and informed. Our focus on community engagement and effective communication aligns perfectly with your needs. With our background in community management and familiarity with CRM tools like HubSpot, we are ready to respond to participant inquiries promptly. We noticed your emphasis on an average first-response time under one hour and accurate record-keeping, which we prioritize in our approach. Could you clarify the specific metrics you will use to evaluate community sentiment during the event? We are enthusiastic about discussing how we can contribute to creating a welcoming and supportive atmosphere for your participants. Looking forward to your thoughts. Regards, Uzair.

@MarkS018

Your focus on building a supportive community ahead of the global fundraising event highlights the importance of effective communication and timely responses. With my extensive experience in community management, I can ensure participant inquiries are addressed promptly and accurately, maintaining a friendly tone consistent with your guidelines. I will manage interactions across social platforms, leveraging my familiarity with tools like Sprout to monitor engagement and respond to inquiries within your one-hour target. I understand the significance of escalating sensitive matters efficiently to safeguard your brand's reputation. To enhance the community feed and grow the UGC library, I will actively engage with participants, fostering a welcoming atmosphere. A key consideration is how you envision integrating feedback from participants into your ongoing strategy. Let’s discuss how I can help create a positive experience for your participants during this pivotal event. Best regards, Mark Searle.

@JoshuaBtes

I recently supported a global event where effective participant engagement and community management were crucial, and I’m excited about the opportunity to do the same for your upcoming fundraising event. My experience in fostering positive online spaces aligns perfectly with your goal of keeping participants informed and engaged. I can help create a welcoming community atmosphere while ensuring prompt, accurate responses to inquiries across various platforms. Maintaining a first-response time under one hour and accurately logging interactions in HubSpot will be priorities for me. I understand the importance of flagging sensitive issues, allowing your central team to respond swiftly. With expertise in community management tools like Sprout and Meta Business Suite, I can effectively engage with posts and enhance your UGC library. My empathetic communication style ensures that participants feel valued and heard. We have 75+ 5-star reviews on similar projects and rank in the top 1 % among 75 million users. I’d love to discuss how I can contribute to this flagship event and help you achieve your goals. Please let me know if you’d like to explore this further. Regards, Joshua Botes.

@pvsysgroupinc

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@GraphicsTrust

I can support your February 2027 fundraising event by providing responsive, professional participant communication and consistent community management across your assigned market. My approach will include: • Responding promptly to participant enquiries across chat, email, Facebook, and Instagram • Following your FAQ, knowledge base, brand voice, and escalation procedures to keep every response accurate and consistent • Monitoring Facebook and Instagram comments, answering public questions, and encouraging positive community engagement • Identifying and escalating security, safeguarding, technical, or potential PR-sensitive issues immediately • Recording enquiries, actions, outcomes, and follow-ups accurately in HubSpot • Supporting UGC collection by identifying and organizing suitable participant content for your central library • Using Meta Business Suite or similar community-management tools efficiently • Providing clear shift handovers and reporting so no important enquiry or incident is missed I have experience in social media management, digital marketing, customer communication, content moderation, and online community engagement. I’m comfortable working with structured workflows and maintaining a calm, helpful tone when handling multiple conversations simultaneously. I’m also comfortable learning your event systems during the January training period and following your established processes closely throughout the campaign. Best regards, Sayed Rubel