Hi,
We are quite confident that we can accomplish the project as per your requirement.
We read your requirement and you should go for any cloud based CRM software (Like SugarCRM, vTigerCRM, Zoho CRM etc). We have done lots of customization on vTigerCRM/SugarCRM/Zoho CRM like - BAR Code Implementation, QR code integration, Asterisk Integration, Custom Module, theme Creation, Invoice/Quote template modification, Custom Report generation and many more.
Escalation Hierarchy and Project Management:
Auriclesoft is a Software Company with a team of 55 developers in a hierarchy of Seniors and Juniors. If the Software Engineer (SE) is unable to resolve your issue within 2 days, it will automatically get escalated to the Team Leader (TL). His/her inability to resolve it will further escalate the issue to the Project Manager (PM). In order to operate in a more efficient and organized way the Entire development is divided into different stages and delivered phase wise.
Project Stages:
1. SRS.
2. Interface designing.
3. Development and coding.
4. Software Testing.
5. Documentation.
Note: For each project we provide 130 days free Warranty and Support.