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I need a dependable mystery shopper who can work entirely from home to evaluate a selection of retail stores. Your mission is to recreate the full customer journey online or by phone—without physically entering the premises—and then report back on two key areas: • Customer service: How friendly, knowledgeable, and responsive is the staff during online chats or calls? • Product availability & display: Is the information about stock levels, sizes, colours, and promotional placement presented clearly on the website or over the phone? You will receive a brief for each assignment detailing the brand, scenario, and any compliance notes. After completing the interaction, deliver a concise report (Word or Google Docs is fine) that includes time-stamped notes, any chat or email transcripts, and screenshots where relevant. Accuracy, objectivity, and swift turnaround are essential; I aim to review your first report within 48 hours of assignment so we can fine-tune the format together before you move on to additional stores.
Project ID: 40687755
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28 freelancers are bidding on average $19 USD/hour for this job

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in iPad, iPhone As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen
$15 USD in 40 days
9.2
9.2

Hello there! I am an Amazon, eBay, Etsy and shopify specialist to launch and manage stores and I am expert in product hunting, product analysis and product sourcing(logistics). I know how to and when to use modern hunting tools like Auto-DS, Helium 10, Jungle Scout, Merchant Word, and Keepa. I am well aware of use of Google Trends, Minus string Formula, AMZ Suggestion Expander and spy on brand. I am well versed in product sourcing through Alibaba, Ali express, and Thomas Net etc. My Amazon Services are: Product Hunting (Keyword Method, BSR Method, AMZ search Bar Method) Product Sourcing (Alibaba, 1688, AliExpress, Thomas Net) Competitor Research (Jungle Scout, Helium 10) Listing creation Listing optimization (Magnet, Cerebro) Launching & Ranking PPC Campaigns A+ Content Looking forward to work with you. Regards
$15 USD in 40 days
4.2
4.2

A good mystery shopping report should capture more than whether the interaction felt “good” or “bad.” The useful part is documenting exactly what happened, how quickly the staff responded, whether the information provided was accurate, and what a real customer would experience at each step. For each assignment, I will follow the brief precisely, keep time-stamped notes during the interaction, preserve relevant chat or email records, capture screenshots where needed, and separate observations from personal opinions so the final report remains objective and easy to review. I can complete the first report within your 48-hour review window and adjust the format based on your feedback before moving into additional assignments. What types of retail interactions will make up most of the assignments: website/chat, phone calls, or a combination of both?
$15 USD in 40 days
3.3
3.3

THE MOST USEFUL MYSTERY SHOPPING REPORTS COME FROM NOTICING THE DETAILS AN ORDINARY CUSTOMER WOULD REMEMBER AFTER THE CONVERSATION ENDS. A quick response means little if the staff member cannot answer basic questions, and a well-designed website still creates friction if customers cannot easily determine what is actually available. Each evaluation would focus on the complete remote customer experience: • Staff responsiveness, friendliness and product knowledge • How clearly stock, sizes, colours and promotions are communicated • Time-stamped notes throughout each interaction • Screenshots, chat transcripts and email records where relevant • Objective reporting based on the provided scenario and requirements The first assignment can also help establish a reporting format that makes future evaluations consistent and easy to compare. Will the first mystery-shopping assignment involve an online interaction, a phone call, or both?
$17 USD in 40 days
0.0
0.0

Hello, I am interested in working on this project. I have good communication skills, basic computer knowledge, and experience in customer calling and team handling. I am hardworking, responsible, and can complete the work accurately and on time. I am available to start immediately and would be happy to discuss the project requirements with you. Thank you!
$20 USD in 40 days
0.0
0.0

Hi, I’d be interested in helping with this mystery shopping project. I understand that the work will be done remotely, using online chats or phone calls to evaluate the complete customer experience. I can follow the given scenario carefully and objectively evaluate things such as how helpful and responsive the staff are, product availability, sizes, colours, promotions and how clearly the information is presented. After each interaction, I can prepare a clear report with time-stamped notes, relevant chat/email details and screenshots where required. I’ll make sure the report is factual and easy to review rather than adding unnecessary information. I understand that accuracy and consistency are important for this project, especially when comparing different stores. I’ll follow the brief and compliance instructions provided for each assignment and will also highlight anything unusual that I notice. For the first assignment, I estimate around 1.5–2 hours per store, including the interaction, checking the details and preparing the report. I can provide the first completed report within 24–48 hours so you can review the format and provide any feedback before additional assignments. I’m available to start immediately and can take on additional stores if the first assignment goes well. My bid is $15/hour. Thank you, and I’d be happy to get started with the first assignment.
$15 USD in 20 days
0.0
0.0

Hello, I’d be happy to handle your **remote mystery shopping assignments** and evaluate the complete customer journey through online channels and phone interactions. I can objectively assess **customer service, responsiveness, product knowledge, stock information, available sizes/colors, promotions, and overall customer experience**, following the specific scenario and compliance instructions provided for each assignment. After each interaction, I can prepare a concise and well-structured report with **time-stamped notes, relevant transcripts, screenshots, observations, and clear findings**, using Word or Google Docs as preferred. I’ll focus on accuracy, consistency, and unbiased reporting, with a quick turnaround so you can review the first report within your 48-hour target and refine the reporting format if needed. I can also provide relevant **market research, documentation, customer experience, product research, and report writing** examples. Best regards, Juan
$20 USD in 40 days
0.0
0.0

Will do it as per your requirements and help to get much customer service in your business. Hope to serve you
$20 USD in 40 days
0.0
0.0

hi , i am interesting in this mystery shopping project . i can carefully follow the instructions , check customer service and product availability , and provide an accurate and clear report within the required time . iam available to start immediately
$20 USD in 40 days
0.0
0.0

Im a student who is needing of money will help you a lot and will always do my best for the project works ect
$20 USD in 39 days
0.0
0.0

I have strong experience in data analysis, information validation, and detailed reporting, which allows me to approach mystery shopping assignments with accuracy, objectivity, and attention to detail. I can work entirely remotely and carefully evaluate customer service interactions through online chats or phone calls, as well as assess how clearly product availability, sizes, colors, stock levels, and promotions are presented. For each assignment, I will follow the provided scenario and requirements precisely, document the interaction with accurate timestamps, and provide a clear and concise report in Word or Google Docs. I can also include chat or email transcripts, relevant observations, and screenshots when required. I am reliable, organized, responsive, and committed to meeting deadlines. I understand that the first report is especially important for establishing the right format, and I am prepared to deliver it within 48 hours so that we can review it together and make any necessary adjustments before moving forward with additional assignments.
$20 USD in 40 days
0.0
0.0

I've recently helped a client streamline their mystery shopping process, enhancing their customer insights significantly. I can assist you in evaluating retail stores by assessing customer service and product availability seamlessly from home. Understanding the need for accuracy, objectivity, and swift reporting, I can deliver concise reports tailored to your specifications. With my experience in gathering detailed insights, I focus on clear documentation and timely feedback. My plan would include a structured approach to each assignment, ensuring all key areas are covered efficiently. I'm available to start immediately and would love to discuss how we can collaborate. When works for you? Looking forward to your response. Kind Regards, Anchel.
$15 USD in 7 days
0.0
0.0

Hello, I can be the reliable, detail-focused mystery shopper you’re looking for. I understand that the goal is not simply to complete an interaction, but to accurately recreate the customer journey and capture meaningful evidence. I will carefully follow each assignment brief, interact professionally through phone, chat or email, and objectively evaluate staff friendliness, product knowledge, responsiveness, stock/size/colour information, promotions and overall customer experience. For every assignment, I’ll provide: • Accurate time-stamped notes • Relevant chat/email transcripts • Clear screenshots where applicable • Concise, well-structured reports in Word/Google Docs • Fast turnaround, with the first report ready for review within the required timeframe I’m highly attentive to instructions and understand the importance of remaining neutral, consistent and discreet throughout every evaluation. Give me the first assignment and I’ll prove the quality of my work with a clear, evidence-based report you can confidently use. I’m ready to start immediately and can adapt quickly to your preferred reporting format.
$25 USD in 40 days
0.0
0.0

I’m excited about the opportunity to assist with your remote retail mystery shopping project. With my background in thorough evaluations and reporting, I understand the importance of capturing the customer journey accurately and providing objective insights. My experience in gathering and analyzing customer service interactions aligns perfectly with your goals. I’ve successfully completed similar assignments, focusing on responsiveness and clarity in product information. I’m detail-oriented and can deliver concise reports with time-stamped notes and relevant documentation, ensuring you have everything you need within your 48-hour turnaround requirement. I’m ready to help fine-tune the reporting format as we move forward, ensuring it meets your expectations. Let’s discuss how I can contribute to your project’s success.
$19 USD in 7 days
0.0
0.0

I can help bring your idea to life with a clean, modern, and user-friendly design. I focus on creating professional interfaces that are simple, intuitive, and easy to navigate. I understand the importance of accurately evaluating customer service and product availability in the retail sector. My experience includes thorough reporting and attention to detail, ensuring that I deliver precise, objective insights. I recently helped a client achieve a similar goal by improving their platform’s design, usability, and overall user experience. This involved recreating customer journeys and providing in-depth analysis, which aligns perfectly with your project requirements. My expertise includes UI/UX design, web development, responsive design, and seamless digital experiences. Even if you decide not to work with me, I’m happy to offer a free consultation and share a few ideas that could help improve your project. Regards, AndrewT131 I have done similar work: Immersive Game Development
$15 USD in 7 days
0.0
0.0

Hello sir, I am a dependable remote mystery shopper available to start immediately. I will follow your brief exactly for each store, evaluate customer service via online chat or phone for friendliness, product knowledge and response time, and check product availability, stock levels, sizes, colours and promo display clarity. I will deliver a clear report in Word or Google Docs with time-stamped notes, chat transcripts and screenshots. I am detail-oriented, objective and fast. I can deliver the first report within 48 hours for your review and I am ready to start your first assignment today. Thank you.
$15 USD in 40 days
0.0
0.0

I am a professional with 8 years of hands on experience in customer services ..now a stay home mom and looking to contribute and support the business from home so that I could balance work and life together. I ensure on time delivery as I haven’t much to do and my experience in office operation is the proven record of my successful candidacy Happy to work if given the chance
$15 USD in 40 days
0.0
0.0

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