Hello,
''DONE''
Yes, I have gone through full project description that you are looking for someone who can help you in by answering product and service questions to potential customers ; suggesting information about other products and services. Maintains customer records by updating account information. Well in Freelancer job portal I have not done in Customer Service job yet, but over the years I have been to Client Servicing on various levels. Initially I worked as Customer Support Executive for two of the leading telecom companies in Vodafone and Reliance (now Jio), where my job was to handle customers who are already into company's umbrella availing their mobile, internet and Value Added Services. My main job was hear their grievances and escalate it to the right backend team. Inputting data in CMS and update it regularly. Educating them about different other services on offer. After that I have been handling client servicing for my own venture as well, which I am doing still now. I now a strong customer service is very much needed for any corporation to succeed in today's world. I would really to like to part of your growing team, and open for further discussion in case if you feel I am right for this position.
I have been serving lot of NRI and worldwide clients, so chatting or emailing with the client won't be an issue. Also I have laptop and good internet connectivity, so I can be on touch with your team and customers even I am travelling.
Yours truly,
Soumalya