The job responsibilities include the following:
• Communicating with clients and customers about their experiences with a product or service
• Providing advice on purchasing products or services
• Answering client or customer questions about properly using or accessing a product or service
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Identify customer issues with high impact and proactively resolve or escalate to prevent brand damage
• Record details of customer contacts and actions taken
• Review and select standard responses for answers or solutions
• Refer customers to supervisors or more experienced employees
40 freelanceri licitează în medie 34$/oră pentru acest proiect
flexible working hours, three years of experience in customer support, customer dedication, more than 100 actions per minute, polite, capable of working under pressure...
I have 15+ years experience in service industry with key focus on customer experience and customer retention. I am a flexible persion and can work under pressure.