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Position: Debt Settlement – Call Handling Executive Company: Marathe CredCare Private Limited Department: Debt Settlement / Client Support Key Responsibilities Handle incoming calls from banks, NBFCs, collection agencies and recovery agents regarding our debt-settlement clients. Communicate with recovery agents professionally and confidently. Explain that the client's case is being handled through Marathe CredCare and coordinate further communication. Handle aggressive or repeated recovery calls without arguing or losing composure. Understand basic debt-settlement terminology: overdue, NPA, settlement offer, legal notice, demand notice, recovery agency, ECS/NACH, etc. Record important details of every call in the CRM/case file. Obtain and document the caller's name, agency, lender, employee ID/reference number, contact number and purpose of call, where available. Coordinate settlement discussions and payment-related communication with the concerned case manager. Immediately escalate threats, abusive language, employer/family contact, defamation allegations, legal notices, police/court matters or other serious issues to the senior/legal team. Follow approved communication scripts and never make unauthorized legal promises or commitments. Maintain strict confidentiality of client information.
Project ID: 40744928
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8 freelancers are bidding on average ₹8,556 INR for this job

Having been a freelance professional for over four years and worked on 250+ projects in various domains, I strongly believe that my wide-ranging skill set is perfectly aligned with your requirements for a Debt Settlement - Call Handling Executive. My experiences in administrative support, customer service, and telephone handling have honed my ability to effectively handle incoming calls, even those that are aggressive or recurrent, without losing composure. Moreover, my extensive knowledge of CRM systems coupled with my fastidious nature ensures accurate recording of essential call details for your debt-settlement clients into the case files. I also understand the significance of confidentiality in handling sensitive information regarding client debts and will operate strictly within the boundaries of Marathe CredCare's protocols. Another advantage worth mentioning is my knack for understanding complex terminologies associated with debt settlement like overdue, NPA, ECS/NACH, etc. This comprehension will facilitate smooth communication between our organization and banks, NBFCs, collection agencies, and recovery agents. In conclusion, I assure you that as an efficient, detail-oriented and disciplined self-starter I bring together various skills including effective communication techniques to provide excellent call handling service while collaborating seamlessly with your team to settle client debts at Marathe CredCare.
₹7,000 INR in 7 days
3.7
3.7

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₹12,500 INR in 63 days
3.6
3.6

I recently helped a business strengthen its digital presence with a smoother, more professional customer experience. I can help you create a clean, user-friendly solution that supports your goals and feels polished from start to finish. I understand the importance of a seamless, integrated, and reliable result that makes things easier for both you and your customers. I offer web development, app development, UI/UX design, and tailored digital solutions. I focus on clear communication, thoughtful detail, and quality work you can rely on. I’d be happy to hear about your project and discuss how I can help. Feel free to send me a message anytime. Regards, Kaiden010.
₹9,400 INR in 7 days
0.0
0.0

I have extensive experience in client support and call handling, particularly in sensitive areas like debt settlement. My background equips me to manage calls from banks and recovery agents with professionalism and composure. I can help streamline your communication processes, ensuring that every call is handled efficiently while maintaining your clients' confidentiality. My focus will be on resolving issues and coordinating effectively with your case managers. I noticed the importance of following approved scripts and handling aggressive calls without escalation. I am adept at maintaining professionalism in high-pressure situations. I bring strong skills in CRM documentation, client communication, and conflict resolution to this role. Feel free to message me so we can discuss the best approach for your team and how I can support your goals effectively. Regards, Retha Geldenhuys
₹6,250 INR in 7 days
0.0
0.0

Just completed a similar project involving debt settlement call handling, ensuring all communications were professional and secure. I understand the nuances of dealing with aggressive recovery calls, maintaining composure while using the correct terminology like overdue and settlement offers. With extensive experience in client support and CRM systems, I excel at documenting call details and coordinating information effectively. My approach emphasizes clear communication and the utmost confidentiality, which aligns perfectly with your requirements. I would appreciate the opportunity to discuss your project in further detail. Best Regards, AlexanderWC
₹6,900 INR in 7 days
0.0
0.0

Hi, Handling sensitive recovery calls requires more than simply answering the phone. It requires staying calm, communicating professionally, capturing accurate information, and knowing when to escalate. That is the approach I would bring to this role. My background in customer support and administrative coordination includes handling client inquiries, documenting information, following up on outstanding matters, maintaining accurate records, and communicating professionally when issues need resolution. I am comfortable working with structured processes and following approved scripts rather than making assumptions or unauthorized commitments. I am also a quick learner and can quickly become familiar with your debt-settlement terminology, CRM workflow, and escalation procedures. I understand the importance of confidentiality when dealing with sensitive client information. I am available to start immediately and would be glad to support your team with reliable call handling, documentation, follow-up, and professional communication. Warm regards, Bola
₹7,000 INR in 7 days
0.0
0.0

I recently helped a business turn a similar idea into a clean, professional solution that was built around what they actually needed. I can help you achieve the same, with a solution that is reliable, user-friendly and built around your goals. I noticed you specifically need someone to handle aggressive or repeated recovery calls without losing composure. That’s an important part of getting this project right, and it’s something I can confidently handle. My expertise includes effective communication, CRM documentation, and conflict resolution. We also have 75+ 5-star reviews on similar projects and rank in the top 1% among 75 million users! I already have a few ideas for your project. Message me and I’ll share how I’d approach it. Regards, bhavnaramsing
₹9,400 INR in 7 days
0.0
0.0

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