Digital Customer Support Specialist Needed

@turaab

I have recently worked as Support Engineer for a VPN services provider in China (i can refer you to him if needed) So i am proficient with handling clients on WeChat and Zoho Sales IQ (i can also take live calls in English). Because my Background is Cyber Security , Linux and VPN engineering i am ideal fit for this job. I am from Pakistan but i would like to work on Position 2 morning shift (very flexible for me)

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@Tanmoy236

Hey! I specialize in customer support and technical troubleshooting with 9+ years helping digital service businesses deliver fast, reliable customer experiences. Here’s how I can help: • Handle live chats, tickets, onboarding, and marketplace customer inquiries • Troubleshoot account access, device pairing, and technical issues • Prepare clear technical evidence and structured dispute responses • Support customers professionally using multilingual templates and translation tools Could you clarify which Spain-time shift you’d like covered, and whether Position 1 or 2 is preferred?

@novatech2210

I am excited to apply for the Digital Customer Support Specialist role. With over three years of experience managing live chat, ticket resolution, and dispute handling on e‑commerce marketplaces, I have a proven track record of maintaining high customer satisfaction scores and meeting strict SLAs. I am fluent in both Spanish and English, possess strong written communication skills, and can provide support in French and German when needed. My technical background includes VPN routing, browser troubleshooting, mobile deep‑link configuration, and streaming platform authentication, which aligns well with your requirement to guide users through services like Netflix, Disney+, and DAZN. I have successfully drafted formal technical defense statements and forensic evidence reports for mediation departments in the past, ensuring clear escalation paths and accurate issue differentiation. I am comfortable working the 8‑hour shifts in Spain time (CEST) and can easily align my local time zone to meet the Monday‑Saturday or Tuesday‑Sunday schedule blocks. I have a reliable workstation with backup power and high‑speed internet, ensuring minimal downtime. My punctuality and dedication to response time targets have consistently met or exceeded expectations in previous roles. I would love to discuss how my skills and experience can support your team’s 24/7 coverage needs and help provide seamless customer support for your digital subscription services.

@artiboria

As an experienced Website Developer, eCommerce Specialist and Virtual Assistant, I have a deep understanding of the integral components that are required for top-tier customer support. I possess technical literacy in VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication, which aligns perfectly with your needs. Not only do I speak Spanish and English impeccably, but I am also proficient in French and German - languages that are invaluable in providing multi-lingual customer assistance. My organizational and multi-tasking skills make me the right fit for your 24/7 coverage team as a resourceful individual who can easily adapt to different timings. Having managed inventory on platforms such as Walmart, Amazon, Groupon among others, my reliability is seen by my high-speed internet connection while working remotely. Moreover, my commitment to prioritize customer service combined with my proficiency in utilizing AI translation tools will be invaluable in resolving issues effectively and efficiently. Finally, I work with endorsement of Ashok who has expertise of over 13 years in the related fields imparting complementary value added services to our clients' online stores. My team holds profound knowledge in Shopify • WooCommerce • WordPress • Joomla | Virtual Assistance | Walmart | Amazon | Zoho | CRM | SMM | SEO Let's discuss!

@EdithChinasa

As an experienced and skilled freelancer with a varied background, I am confident that I bring a unique perspective and set of skills to your project. I am exceptionally proficient in written communications in both Spanish and English - skills that are central to your requirements. Additionally, having already worked remotely with clients in various time zones around the globe, I can adeptly convert and align my schedule to match the strict Spain Time slots you have outlined ensuring 24/7 coverage. My equipment is reliable with high-speed internet connectivity for uninterrupted service delivery regardless of potential power outages. My punctuality is unmatched and my commitment to adhering to response time targets (SLA) is unwavering. What truly sets me apart from other candidates is not just my technical know-how but also my passion for creating positive experiences at every level. Working successfully within time-constrained environments doesn't compromise the quality of my work or the authentic connection I build with customers. Choosing me for this role would mean adding a multi-talented asset to your team who is willing to learn more about a product wherever necessary, grows with it and applies their versatile skillset to achieve excellent results for your business.

@wl2016z2017z

Hi I read your project details carefully. You need a detail-oriented accountant to manage daily data entry and posting in Zoho Books, ensuring your ledgers remain accurate and fully reconciled. As a Senior Accountant with over 10 years of professional experience, I specialize in cloud accounting software including Zoho. I take pride in organizing financial workflow, categorizing every invoice correctly, and keeping general ledgers clean and audit-ready. Here is how I will help you with this project: Daily Data Entry & Posting: Recording sales invoices, purchase bills, and general journals strictly following standard accounting rules. Reconciliation: Matching transactions against bank feeds/statements to identify and fix any discrepancies immediately. Accuracy & Review: Verifying Chart of Accounts mapping to ensure zero misclassified entries. Quick question to align on scope: Are you working with direct bank feeds inside Zoho, or will we be uploading monthly PDF/Excel bank statements manually? Best regards, Waleed

@ganeshsharma77

Greetings,  I would love to step in as your dedicated Customer Support Specialist to help protect, retain, and delight your user base. Every ticket is an opportunity to boost your brand loyalty, and I bring a world-class standard of communication to every single user interaction.  Backed by **12 years of hands-on experience in customer support, customer services, and contact center environments**, I possess the deep empathy, technical proficiency, and problem-solving patience required to resolve complex user issues seamlessly.  Here is exactly what I bring to your support desk:  I am fully equipped with a reliable high-speed internet connection, backup power solutions, and a quiet, professional remote workspace. I am ready to adapt to your brand voice immediately—let’s connect to discuss your support volume!  Best regards,  Ganesh

@danielpeters146

⚠️ IF YOU’RE NOT HAPPY, YOU DON’T PAY. ⚠️ I have a proven track record in customer support, helping clients achieve seamless interactions through live chat and technical assistance, particularly in digital subscription services. I can ensure your customers receive high-quality, responsive support while managing inquiries and resolving disputes efficiently. My experience includes guiding users through technical processes and providing multilingual support, which aligns with your requirement for Spanish and English fluency. I understand the importance of punctuality and reliability in this role, and I’m committed to maintaining those standards. If you'd like to see examples of my previous work in customer service, feel free to message me. Regards, Daniel

@SonnyDube

I am a perfect fit for your project. I can manage live chat support, subscription onboarding, and dispute claims for GamsGo streaming accounts. From Smart TV pairing to VPN troubleshooting, I ensure seamless functionality and strict adherence to your Spain time shift. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. My background includes technical support, marketplace operations, and ticket resolution. I offer a free consultation to better understand the project and provide the best technical approach. I would love to chat more about your project! Regards, Sonny Dube

@Steefun

Hi there, Unqualified agents and missed technical escalations increase disputes and refunds before the case is ever properly defended. I manage live chat, support tickets, and marketplace inquiries in Spanish and English, applying templates and translation tools, and submitting formal technical defense statements to resolve claims. I follow your protocols for portal access, code pairing, and deep-linking, and escalate only when needed. I can reliably cover your Spain-time shift. Do you require all chat responses in both Spanish and English, or is Spanish the primary language for support? Let's dive into an exciting discussion about the project! Cheers

@ebugeo

I want this job to see the growth and the future of the company If I was granted this job I will prove my best

@hruday45

Hi there, I came across your post for the Customer Support Specialist role and wanted to reach out. I have spent the last two years working in fast-paced operational environments—handling content review, policy enforcement, and technical verification with Accenture and remote teams. A lot of my day-to-day work has revolved around solving edge cases, validating claims with hard evidence, and maintaining strict accuracy targets (consistently 98%+). I am very familiar with the everyday tech hurdles users run into when accessing subscription services—whether that means walking someone through clearing cache/cookies, dealing with VPN routing quirks. When it comes to marketplace disputes, I know how critical it is to separate genuine service drops from user misconfigurations and write up clear, fact-based defense statements for mediation. I’m also completely at ease using quick macros alongside modern AI translation tools to support customers seamlessly in Spanish, German, or French, backed by strong, clear written English. Here are my availability and location details: * Schedule Block: Position 1 (Monday to Saturday | Day Off: Sunday) * Preferred Shift: Afternoon Shift (16:00 – 00:00 Spain Time / CEST), which maps to 19:30 – 03:30 IST for me. * Location & Setup: Based in India (IST / UTC+5:30) with a dependable remote workstation Best, Hruday Bhaskar Madanu +91 93984 44862

@marilync42

Soy la persona idónea debido a mi alto nivel de responsabilidad y mi gran capacidad de adaptarme y se que voy a ser un excelente elemento debido a que ya tengo experiencia en call center y en el área de ventas, estaré mas que agradecida si me dan la oportunidad de poder ser parte de su equipo

@asif1943

Hi, I’m interested in this Customer Support Specialist position. I have practical experience in administration, documentation, data entry, record management, and day-to-day office operations. I’m comfortable handling customer queries, following instructions, organizing information, and working with online tools. I also have an IT background, so I can learn technical troubleshooting procedures and digital platforms quickly. I am available for a fixed shift and can work according to Spain time. I’m reliable, detail-oriented, and available for long-term work. Thank you for considering my application.