End User Support Engineer

@farooqtahir2013

Choosing me for the role of your End User Support Engineer would be a smart move, because not only do I bring over a decade of substantial IT experience to the table, I also possess every other skill you're looking for. My extensive knowledge in Network, Cybersecurity and System Administration make me more than capable of handling any hardware or software issue that may arise during end user support. Moreover, my past stints with both small and enterprise-sized companies exposed me to environments similar to manufacturing/industrial spaces that necessitate familiarity with IT/OT, IoT, MES, and production systems – an added advantage that very few candidates could possibly offer. Additionally, I've worked hands-on with Microsoft 365 Suite including Windows 10/11 and Active Directory on numerous occasions. Not only am I technically skilled, but I pride myself in strong communication and customer-service. Dealing with sudden technical issues can be big stressors for your employees. My proficiency in English and German will ensure smooth communication flow between all stakeholders while my ability to quickly troubleshoot issues will guarantee minimal downtime for your team. Let's get started!

@mayr81

Given the high level of customer interaction and vendor coordination required for the role, my extensive experience in customer service will be a great asset to this project. Drawing from my time in diverse freelance projects, I've honed my communication skills, enabling me to effortlessly engage with customers, understand their needs, and provide them with optimal solutions in a clear and professional manner. Regarding your preference for candidates with proficiency in IT/OT, IoT, MES and production systems - I may not have direct experience in these specific areas but my adaptable nature allows me to quickly learn on the job and leverage my strong understanding of technology to solve complex problems. Furthermore, I am well versed in troubleshooting and providing efficient support for web, mobile and desktop applications which can translate into value for your company. Additionally, as someone who deeply appreciates how even a single hiccup in systems can cause significant downtime in today's fast-paced digital environment, I always strive to be prompt and organized in addressing issues. Running on that same efficiency, I believe emphasizing on practical execution is necessary when dealing with diverse systems between sites which will be of much value. So if you're willing to challenge the traditional and embrace innovative solutions in your sites' End User Support Engineering, then let's collaborate!

@ifeanyikingsly01

As an experienced and reliable professional with over four years of diverse support skills, I'm confident that my expertise aligns perfectly with your need for an End User Support Engineer. Whether it's handling manufacturing/industrial systems or managing production systems, my skills can be transferred seamlessly. Moreover, I possess in-depth knowledge and practical experience with Windows 10/11, Microsoft 365, Active Directory, ITSM and networking—all key requirements of the project. My proficiency in administration , troubleshooting and customer service ensures that not only will technical issues be promptly resolved but your end-users will be guided through the process with ease. Further, as a bilingual individual proficient in German and English, I can effectively communicate in the local language to ensure smooth collaboration while traveling between nearby sites. Outside of just meeting technical specifications, I differentiate myself by focusing on relationships. I have a proven track record of supporting diverse clients ranging from startups to large corporations on multiple projects concurrently, ensuring deadlines were met without compromising on quality. Thus, if you're seeking a detail-oriented professional who will not only resolve your technical challenges but leverage their skills to improve overall business operations too, then look no further—I'm here to help you scale seamlessly!

@Kushjain99

Technical & Operational Fit With over [X] years of hands-on experience in Onsite Support (OSS) and End-User Services (EUS), I deliver reliable, high-availability IT operations across enterprise and industrial shop-floor environments. Core Desktop & Enterprise IT: Proficient in deployment, lifecycle management, and troubleshooting for Windows 10/11, Microsoft 365 administration, Active Directory (GPO, identity, access control), and enterprise ITSM platforms (ServiceNow, Jira Service Desk). Industrial & Shop-Floor Support (IT/OT): Experienced in supporting critical manufacturing operations, including OT network segmentation, MES workstations, industrial IoT endpoints, specialized production hardware, and label/ruggedized printers. Infrastructure & Networking: Skilled in physical and logical troubleshooting—patch panels, switches, VLANs, Wi-Fi APs, and vendor escalations for ISP and hardware warranties (Dell, HP, Lenovo). Mobility & Local Requirements Location & Mobility: Based in Germany with a clean, valid EU/German driving license (Class B), fully equipped and available for regular multi-site travel across designated facilities. Languages: Fluent in both German (native/professional working proficiency) and English, ensuring clear communication with local shop-floor staff, remote global engineering teams, and external

@Mou192

I can provide reliable onsite/EUS support across Windows 10/11, Microsoft 365, Active Directory, ITSM, networking, hardware, and end-user troubleshooting. I’m particularly comfortable with industrial environments where IT/OT systems, IoT, MES, production technology, and vendor coordination require practical, fast issue resolution. I’ll communicate clearly with users and stakeholders, document incidents properly, and support multiple nearby sites with a service-focused approach.

@adriank06

Hello, I’d love to work on your project. I can deliver high-quality work on time and according to your requirements. I look forward to working with you!

@khairulu0711

Hi, I’m Khairul, a Network & Security Engineer with experience in enterprise network operations, troubleshooting, and network implementation projects. I can help review your current network infrastructure, identify connectivity or performance issues, validate switch configurations, and improve network reliability. I have experience supporting enterprise LAN environments, including campus LAN networks, as well as implementing and migrating network infrastructure. I’m also familiar with VLANs and network segmentation for different types of devices and services. I’d be happy to discuss your current setup and requirements. Regards, Khairul