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New Zealand based auto parts online retailer is seeking an experienced and capable Virtual Assistant to support with daily operations and provide top-tier customer service. We are a New Zealand-based eCommerce store specialising in Volkswagen and Audi and BMW car parts. Requirements: • Minimum 2 years customer support experience • Proven email support skills • Bonus for technical knowledge of VW / Audi auto parts • Experience with online customer service (email / chat / social media) • Attention to details and familiarity with AI tools / ChatGPT Key Responsibilities: • Handle customer inquiries via email, chat, and social media • Identify, resolve, and follow up on customer issues; check with the warehouse when customers request order status updates • Ensure timely fulfillment of orders shipped directly from our suppliers • Create new product listings in Shopify, either manually or by uploading CSV files through the admin panel • Recommend the correct parts and identify upselling and cross-selling opportunities • Help customers navigate product options and complete their purchases • Turn complaints into positive customer experiences • Follow up with customers after purchases to ensure satisfaction and resolve any outstanding issues • Encourage satisfied customers to leave feedback and reviews • Build ongoing customer relationships and encourage repeat purchases • Collaborate with our engineer when needed to confirm technical solutions and product compatibility • Create and manage marketing email campaigns promoting relevant products, new products, special offers, upsells, and cross-sells • Use customer interactions and purchase history to identify relevant products and sales opportunities • Drive sales, customer retention, repeat purchases, and overall customer satisfaction • Monitor customer feedback and identify opportunities to improve products, service, and the customer experience Earn top industry rates plus bonuses — salary to be discussed based on experience and fit. Only apply if you have Shopify or VW / Audi or BMW car parts experience. We’re looking for independent, proactive support who knows the industry and can hit the ground running. If that’s you - apply now and join our team!
Project ID: 40682864
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69 freelancers are bidding on average $9 NZD/hour for this job

Hi, Your role strongly matches my experience in Shopify catalogue management, customer support, and technical service operations. For the past seven years, I have supported TopLock, an Australian locksmith and security business. My responsibilities include coordinating customer and job updates, managing technician schedules in Simpro, maintaining catalogue data, and handling detail-sensitive daily operations. I also have hands-on Shopify experience creating and editing product listings, variants, collections, pricing, quantity discounts, URLs, and CSV/catalogue data. I can confidently manage email, chat, and social media inquiries, order follow-ups, warehouse coordination, complaints, review requests, and post-purchase support. Although my product background is security hardware rather than automotive parts, I am comfortable working with technical catalogues and verifying details before making recommendations. I would learn your VW, Audi, and BMW range quickly, collaborate with your engineer, and never guess about compatibility. I regularly use ChatGPT and AI tools to improve replies, product listings, research, and workflows while personally checking accuracy. I can also identify upsell and cross-sell opportunities and support targeted email campaigns. I’m proactive, dependable, and comfortable working independently. I’d welcome a short call to discuss your store and priorities.
$3 NZD in 40 days
9.5
9.5

Hi, I have experience with Shopify, eCommerce customer support, product listings, order follow-ups, email and chat support, social media inquiries, and AI-assisted workflows. I’m comfortable managing customer issues, updating product information, coordinating with suppliers, and identifying upsell or cross-sell opportunities while maintaining accurate records. I’m proactive, detail-oriented, and confident working independently in a fast-paced online retail environment. I’d be glad to support your New Zealand auto parts business and help improve customer satisfaction, repeat purchases, and daily operations. Looking forward to hearing from you.
$7 NZD in 40 days
9.2
9.2

Hello Sir, Consider it as done. Able to start right now. I have hands-on experience managing Shopify stores, including product listings, CSV uploads, product data, order-related tasks, and eCommerce operations. I’m also comfortable handling customer inquiries, following up on orders, maintaining accurate product information, and using AI tools such as ChatGPT to improve daily workflows. I can support your store with Shopify product management, customer communication, supplier/order follow-ups, product recommendations, upselling opportunities, and marketing-related tasks. I’m detail-oriented, proactive, and can quickly learn your VW, Audi, and BMW product catalog and processes. I’m available for ongoing work and can adapt to your preferred workflow and working hours. Thanks, Nazmus S
$8 NZD in 30 days
8.6
8.6

Hi, I hope you are doing well! I'd love to support your VW, Audi, and BMW parts store as a dedicated virtual assistant. With eCommerce and customer service experience, I can help keep operations smooth and customers happy. Here is how I can help: Customer Support: Handle email, chat, and social inquiries professionally and promptly. Shopify Management: Create and update product listings via manual entry or CSV uploads. Order Coordination: Follow up with suppliers and warehouses to ensure timely fulfillment. Sales Support: Identify upsell and cross-sell opportunities and run email marketing campaigns. A few questions to help me understand your needs better: 1. Do you currently have SOPs or templates in place, or would you need me to help build those from scratch? 2. How many customer inquiries do you typically handle per day across all channels? 3. Are there specific Shopify apps or tools you already use that I should be familiar with? Looking forward to contributing to your team's growth! Azeem Amin
$10 NZD in 7 days
8.1
8.1

I have Shopify, data management and customer support experience. I can manage listings and daily tasks accurately. Ready to provide a quick sample.
$3 NZD in 40 days
8.1
8.1

Hi, I'm interested in your role. I have Shopify experience and technical knowledge to manage orders and support customers for your VW and Audi parts store. Let’s discuss and get started! -AJ
$7 NZD in 40 days
7.4
7.4

Hello, I’m interested in supporting your New Zealand-based automotive eCommerce business. Your requirement combines customer service, Shopify management, order coordination and sales support, which closely matches my experience as a Virtual Assistant and eCommerce support specialist. 1. I have solid experience handling customer communication through email, chat and online platforms, with a strong focus on clear, professional and friendly responses. 2. I have hands-on experience with Shopify, including product management, product information, CSV uploads, inventory-related tasks and maintaining accurate listings. 3. I can confidently handle customer enquiries, order-status follow-ups, supplier/warehouse coordination, complaints and post-purchase support while keeping customers informed. 4. I’m comfortable using ChatGPT and AI tools to research information, improve responses, organize data and speed up repetitive tasks without compromising accuracy. 5. I can assist with product recommendations, upselling and cross-selling by understanding customer requirements and matching them with relevant products. 6. I’m detail-oriented when working with product titles, SKUs, specifications, pricing, compatibility information and customer/order data—especially important in automotive parts where accuracy matters. Best regards, CHetan
$10 NZD in 40 days
7.4
7.4

Dear Hiring Manager, I’m excited to apply for the Virtual Assistant and Customer Support role. With almost a decade of experience in the VA industry, I have experience in customer service, email and chat support, Shopify product listings, data entry, social media management, and administrative support. I’m comfortable creating and updating product listings manually or through CSV uploads, handling customer inquiries, following up on orders, and maintaining positive customer relationships. I also use AI tools such as ChatGPT to improve efficiency and support daily workflows. I’m detail-oriented, proactive, and a fast learner. While I may not have direct experience with VW, Audi, or BMW parts, I’m confident in my ability to learn your product catalog quickly and work closely with your engineer when technical assistance is needed. I’d love the opportunity to support your team and help improve customer satisfaction, retention, and sales. Best regards, Anj
$10 NZD in 40 days
7.3
7.3

Hi, I’d be excited to support your eCommerce store with customer service and daily Shopify operations. I have experience with Shopify, product listings, CSV uploads, customer support, order management, and eCommerce operations, along with using AI tools such as ChatGPT to improve efficiency and response quality. I can handle customer inquiries across email, chat, and social media, follow up on orders and issues, assist with product recommendations, and help identify upselling and cross-selling opportunities. I can also create and update Shopify listings, manage product information, and support email campaigns for new products, promotions, and repeat purchases. I’m proactive, detail-oriented, and comfortable learning product-specific information quickly so I can provide accurate and professional support without constant supervision. I’m ready to start and can commit to building a reliable long-term working relationship with your team. Best regards, Mostafizur
$7 NZD in 40 days
6.6
6.6

Hi, I’m interested in this Virtual Assistant position. I have several years of experience in virtual assistance, customer support, email handling, data entry, back-office operations, and administrative support. I’m highly detail-oriented, proactive, comfortable with AI tools/ChatGPT, and confident in handling customer inquiries, follow-ups, order-related communication, and product information. I’m also willing to quickly learn your specific VW/Audi/BMW parts catalogue. I have also worked on Shopify application before. I’d be happy to discuss regarding the project detail so that I can provide reliable long-term assistance. Best regards, Debopam
$7 NZD in 40 days
6.7
6.7

Hi, I don't have direct experience with Shopify or VW/Audi/BMW car parts yet, but I'm a fast learner and can follow your instructions carefully, step by step. If you're open to giving me an opportunity, I'd be happy to complete a small sample task so you can evaluate my accuracy, communication, and ability to follow your workflow. I'm confident that I can quickly learn your processes and adapt to your requirements. Thanks!
$10 NZD in 40 days
6.5
6.5

Hello, With over 6 years of experience as a Virtual Assistant, I have a strong background in customer support, email communication, eCommerce administration, lead management and online research. What I can do for you: * Handle customer enquiries across email, chat and social media, keeping responses helpful and professional. * Follow up on orders, coordinate with suppliers or warehouses, and keep customers updated on delivery status. * Assist with Shopify product listings, product information and CSV-based updates. * Research product details and help customers find suitable options based on their requirements. * Identify natural upselling and cross-selling opportunities without making the customer experience feel forced. * Support email marketing campaigns and use customer interactions to identify opportunities for repeat purchases. I’m proficient in Shopify, Google Workspace, Microsoft Office, Excel, Google Sheets, ChatGPT and other AI tools. Regards, Blessing
$10 NZD in 40 days
5.9
5.9

Hello, I’d love to support your eCommerce store with customer service, Shopify listings, order follow-ups, and email marketing. I’m comfortable using ChatGPT and can quickly learn your VW/Audi/BMW parts catalogue and processes. I’m proactive, detail-oriented, and ready to contribute long-term. Best regards, Maryam
$3 NZD in 40 days
5.5
5.5

Hi, I’m an experienced eCommerce VA with strong customer support, email/chat handling, Shopify product listing, and AI/ChatGPT skills, with a highly proactive and detail-oriented approach. I can confidently manage customer inquiries, order follow-ups, product recommendations, upselling/cross-selling, Shopify listings, and marketing campaigns while maintaining excellent customer satisfaction. I’m ready to start immediately and would love to become a reliable long-term member of your team. Regards, Nahida
$3 NZD in 40 days
5.0
5.0

Hello, I have hands-on Shopify experience with product listings, CSV uploads, inventory updates, customer support, and eCommerce operations, and I’m comfortable using AI tools to work faster and more accurately. I can provide proactive daily support, handle customer inquiries professionally, coordinate order issues, and help improve sales, retention, and the overall customer experience.
$5 NZD in 40 days
4.8
4.8

Hi, I can provide reliable eCommerce customer support and Shopify assistance while helping turn enquiries into sales and repeat customers. • Handle email, chat, and social media enquiries professionally • Manage Shopify product listings, CSV uploads, and order updates • Assist customers with product selection, upsells, and cross-sells • Coordinate with warehouse/technical teams on compatibility and issues • Follow up with customers and encourage reviews and repeat purchases • Create targeted marketing emails using customer and purchase data Experienced with customer support, Shopify, and AI tools including ChatGPT—ready to provide proactive, detail-focused support
$3 NZD in 40 days
4.7
4.7

Hi, I’d love to support your store. I have strong experience with Shopify, eCommerce customer support, order management, and product listings. I’m comfortable handling email and chat support, resolving customer issues, following up on orders, and keeping daily operations running smoothly. I’m also experienced with ChatGPT and eCommerce tools, and I take a proactive approach to customer service and sales opportunities. I’d be happy to discuss how I can support your team. Best, Naomi
$7 NZD in 40 days
4.8
4.8

Hello! I understand you’re looking for an independent Virtual Assistant who can take ownership of customer support and daily Shopify operations for your automotive parts business. I have 10 years of experience. I can help manage customer inquiries across email, chat, and social media while keeping every interaction professional, helpful, and focused on customer satisfaction. I can handle order-status follow-ups, supplier coordination, product listings, Shopify updates, and customer questions while using AI tools such as ChatGPT to improve efficiency. I’ll also focus on identifying suitable upsell and cross-sell opportunities, following up after purchases, encouraging reviews, and building long-term customer relationships. For marketing, I can assist with email campaigns for relevant products, new arrivals, special offers, and repeat-purchase opportunities while monitoring customer feedback for ways to improve the overall experience. I’m proactive, detail-oriented, and comfortable working independently. I’m ready to learn your product range and workflows quickly and become a reliable part of your team. Best regards, Muhammad Safdar
$4 NZD in 40 days
4.2
4.2

Warm greetings, I have carefully read your job description and I’m interested in the opportunity. I have over ten years of experience working as a Virtual Assistant for U.S. and Canadian clients, including five years of customer support and e-commerce experience with Shopify, eBay, Amazon, and Walmart. I have hands-on experience with Shopify product listings, customer support through email and chat, order and tracking management, handling customer issues, and improving the overall customer experience. I’m also comfortable using AI tools such as ChatGPT for research, communication, and daily tasks. I have worked with international clients through Freelancer.com, Upwork, and other freelancing platforms, so I’m familiar with remote communication and working independently. I don’t have extensive technical experience with VW/Audi/BMW parts specifically, but I’m comfortable learning product details and following technical guidance to provide accurate support. I’m available for part-time or full-time work and can start immediately. I’m looking for a long-term working relationship. Best regards, Mahbub
$6 NZD in 40 days
3.9
3.9

Hi, As a Master’s graduate in Automatics & Systems, full-stack developer, and automation engineer, I bring a strong technical background and extensive experience supporting e-commerce operations, customer service, and workflow automation. Key Strengths & Experience: 1. Relevant U.S. & International Client Support: Proven track record working directly with overseas clients in similar roles, managing daily administrative workflows, resolving customer inquiries across email/chat with native English clarity, and turning issues into positive customer experiences. 2. Technical Expertise & Shopify Capabilities: Proficient in Shopify management (manual listing creation, CSV data batch uploads, order tracking, and supplier coordination), paired with technical aptitude to handle engineering compatibility checks for VW, Audi, and BMW auto parts seamlessly. 3. Marketing & AI-Driven Operations: Experienced in leveraging AI tools (ChatGPT/Claude) to craft product listings, structure email campaigns for cross-selling/upselling, and automate repetitive customer service processes to drive repeat sales and satisfaction. I am available to start immediately, adapt to your New Zealand business hours, and streamline your store's operations. Let's connect to discuss how I can support your team! Best regards, Zakaria L.
$20 NZD in 40 days
3.8
3.8

Auckland, New Zealand
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Member since Mar 31, 2019
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