Customer Support Representative (Live Chat)

@Hadiibaba

Hi, I’m interested in the Customer Service Representative role. I have experience in customer support, live chat, handling customer queries, and using CRM/help-desk platforms. I’m comfortable with Crisp Chat and can quickly adapt to your Zendesk Knowledge Base, templates, and workflows. I’m reliable, fluent in English, and can maintain fast response times while providing friendly, accurate support. I’m available for the required schedule and can start immediately. Best regards, Muhammad Haris

@kikelomo3

Hello, how are you ? I see you need a reliable customer support and I’d like to help take your brand’s customer service to the next level. I have years of customer support experience, mainly handling live chat, orders, product questions, returns, and customer issues. I’m experienced with Crisp, Gorgias, Zendesk, Freshdesk, Reamaze, and other support tools. I’m also comfortable working with a knowledge base and saved templates while keeping replies quick and natural. I can commit to the 8-hour shift and focus on keeping response times fast while making sure customers get clear and helpful answers. If you need a reliable and dependable assistant, I’m your go to! Thank you and best regards, Kikelomo

@safdarkhali1

With over 4 years of experience and successfully completing 250+ projects, I am the reliable pro you need to take ownership of your customer support representative role. I have a solid background in customer service and navigating CRM software including your preferred platforms such as HubSpot and Zendesk. My past experiences also include working with SmartX IT platforms. I understand the importance of fast responses to customer queries for maintaining high customer satisfaction rates. With an average first reply time under two minutes throughout my career, I ensure that customers don't have to wait long for their answers. My linguistic fluency in English as well as legal and technical translation is an added bonus for any multilingual customers you may have. Throughout my career, I have developed a strong understanding of how to make a brand's voice consistent across all communication channels and Friedman database---a skill that will be crucial in your project to maintain brand voice guidelines. With me on board, you can be assured of quick, friendly, and accurate customer responses every single time, keeping your customers happy which is ultimately the key to business success.

@Mayanks010

Hi, Thanks for sharing your project. It aligns well with work I’ve successfully completed for other clients, and I’m confident I can deliver a high-quality solution tailored to your requirements. Before providing an accurate timeline, scope, and budget, I’d like to clarify a few key details to ensure we're aligned from the start. Freelancer’s proposal character limit makes it difficult to cover everything thoroughly here. If you're available, let's connect via chat. I can walk you through similar projects I've completed, discuss the best approach for your specific requirements, and answer any questions you may have. Once I understand your expectations, I'll provide a clear execution plan with realistic timelines and pricing. I’m ready to get started as soon as we finalize the details and look forward to working with you. Best regards, Mayank Sahu

@TechizeBuilder

Dear Client, I read "Live Chat Support Representative" carefully and understand you need a WhatsApp chatbot that automates customer interactions and streamlines your business processes. My hands-on experience with PHP, CRM, Shopify Templates, Shopify aligns directly with what you need. I've built WhatsApp chatbot solutions with automated conversations, product catalogs, order placement, lead generation, appointment booking, payment integration, AI-powered responses, CRM/API integrations, multilingual support, notifications, and admin dashboards — all designed to improve customer engagement and reduce manual effort. A few quick questions to get us started: 1. Will the chatbot use the WhatsApp Business Cloud API or another WhatsApp API provider? 2. What are the primary use cases (sales, customer support, bookings, order tracking, etc.)? 3. Do you need integrations with your existing CRM, ERP, website, or payment gateway? Thanks & Regards, Deepak

@MrShortFlow

Reliable coverage of your SmartX live-chat queue inside Crisp, keeping first replies under two minutes while drawing answers from your Zendesk knowledge base and existing template set, is the core ask here. Delivery: a short setup pass through the brand voice guide, FAQ sheet and saved templates, then live coverage of the agreed 4-hour slot, 5 days a week. End of each shift: an exported transcript log plus a short note flagging recurring questions or gaps in the template set. First checkpoint: a one-week coverage report with response-time averages and a shortlist of FAQ items worth adding. Here is a sample reply for an order-status query, matching your described scope: "Thanks for reaching out. I can see your order is currently being processed. I'll check the latest status with our fulfillment team and confirm the expected delivery window shortly." I will not promise first-reply times during unexpected volume spikes well beyond normal traffic. Could you share the FAQ sheet, voice guidelines and Crisp/Zendesk access so the first shift can start on schedule. Price: 10000 INR fixed · Timeline: 5 working days from access/brief Konrad

@khairulhuda01

Hello, and thank you for sharing such a well-organized setup with Crisp, Zendesk and your templates already in place, what you need is a reliable operator who keeps first replies under two minutes, and that is exactly what I deliver. I have a solid customer service background with hands-on experience navigating help-desk and CRM tools, and I am fully fluent in English. My background in IT and web development means I understand product and technical questions quickly and escalate cleanly when needed. I work directly from your brand voice guidelines, FAQ and knowledge base, resolving order-status checks, basic product queries and return requests in a single interaction whenever possible. At the end of each shift I will export the chat transcripts with a short note on recurring issues, so you always see the patterns behind them. I can cover your initial schedule of four hours a day, five days a week, and I am flexible about which window I take within your 9:30 AM–6:30 PM IST day shift. Two quick questions before we start: which window and days do you prefer, and who should I escalate to when a request falls outside the FAQ? Ready to start as soon as access is granted.

@khimengtang

I provide professional banking support with a strong focus on customer service, financial administration, data accuracy, and secure transaction handling. I am committed to delivering reliable, efficient, and confidential banking solutions while maintaining clear communication and a high level of professionalism.

@AnawarAung204

I have over 15 years of experience in sales, account management, client relationship management, and digital sales. Currently, I am working in the real estate industry in Bangkok, Thailand, where I manage clients who are looking to buy, sell, or rent properties. Through my current work, I also have extensive experience communicating with clients and generating inquiries through various online platforms, including Facebook, TikTok, LinkedIn, Instagram, LINE, and other social media channels. This has helped me develop strong skills in customer inquiry handling, lead follow-up, communication, negotiation, and relationship building. I believe my experience in sales, client management, negotiation, digital platforms, and customer inquiry support could bring value to your team. If there is an opportunity, I would be very interested in working with you and contributing my experience and skills to your organization. I would really appreciate the opportunity to discuss how my background could fit your team and how I could contribute to your business.

@adioomobolanle

Hi, Fast, clear, and consistent customer support is exactly where I can add value. I’m experienced in customer support workflows including handling customer questions, checking order details, resolving complaints, following up on issues, and escalating cases when needed. I’m comfortable working with structured support processes and learning new customer-management tools quickly. I understand the importance of keeping first responses fast while still giving customers accurate, friendly answers rather than rushed responses. For your SmartX platforms, I can take ownership of the live-chat queue, follow your knowledge base and approved templates, maintain the required response time, and document recurring customer issues at the end of each shift. I’m fluent in English, detail-oriented, reliable, and available for the agreed schedule. I’d be happy to learn your Crisp/Zendesk workflow and start working from your existing guidelines and FAQs. Warm regards, Bola

@Shahid0214

Hi, I’d be happy to help with your live chat support. I have 5 years of experience in customer support, including handling customer queries, resolving issues, and providing fast and professional responses. I’m comfortable working with support/help-desk tools and can quickly learn your Crisp setup, Zendesk knowledge base, and templates. I can maintain fast response times, handle chats independently, and provide a clear end-of-shift summary. I’m reliable, available for the required schedule, and can start immediately.

@albert1025dev

Hi, Albert here, from Philippines. What matters most in handling your live chat support representative is reliable daily work you can hand off without checking it yourself. I'm a business support specialist. I work with CRM and Technical Support. For your live chat support representative, the real challenge is one standard every time. A common issue: starting without written steps, so quality depends on memory and slips over time. My plan: first, document the current process and the standard you expect. Then, run the tasks on a fixed routine with a simple tracker. Finally, review the first week with you and adjust the routine. I've done operations work before, so I check early for tasks slipping between handoffs. A few questions to better understand the scope: 1. Is there a written checklist for this today? If not, I'd write one first, so quality doesn't depend on memory. 2. Agree templates for common updates? I'd recommend it, every update stays in the same voice. 3. Are your customers mostly in one region? I plan working hours to match when they are active. I can start right away. Happy to go over the details here in chat and suggest the best approach. Looking forward to hearing from you, Albert

@noverikaanissa

Hi, You need someone who can stay on top of live chat, respond quickly, and give customers clear answers without making them wait. I can help with that. I have experience in customer support, QA, and ticket-based customer communication, including working with Zendesk to handle multiple customer enquiries and document interactions accurately. I’m comfortable following knowledge bases and response templates while keeping replies natural and professional. I’m also used to handling multiple conversations at once while maintaining response quality. For live support, I understand that response time matters, and I’m comfortable working toward your under-2-minute first-response target. I’m based in Indonesia (GMT+7) and flexible with IST working hours. I can start with the initial 4 hours/day, 5 days/week schedule. Best regards, Anissa Noverika P P.S. I’m ready to learn your Crisp workflow and knowledge base and start with a paid trial if preferred.

@rahulp519

Hi, I’d love to help your team provide fast, professional, and reliable live chat support. I have experience in **client communication, virtual assistance, CRM management, and business operations**. As a Business Development Executive, I regularly communicated with prospects, followed up with clients, understood their requirements, and managed customer information using **HubSpot and Zoho CRM**. I also worked remotely as a Virtual Assistant, handling research, daily tasks, and operational support while working directly with a CEO. I’m "tech-savvy, organized, responsive, and a quick learner", and I can adapt quickly to your support tools and processes. I’d be happy to discuss your requirements and start helping your customers. Best regards, Rahul Palariya

@shaimkhn

Hi As an ecommerce manager my whole carrier is based on CUSTOMER SUPPORT I am ready to reply to your customers within few seconds I worked on WhatsApp business chat for most of my clients and also want to start on crisp If you are hiring more than one person, then give me a chance if you like my work then we will move forward Do not go to my freelancer profile as am new here but i can prove you my whole experience by my work, dedication and also on any desk I am waiting to hear from you soon (whether i am selected or rejected) Thank you

@Celelslslsls

Hola, soy Celeste de Argentina. Me interesa el puesto de soporte por chat. Tengo experiencia en atencion al cliente, soy rapida escribiendo desde el celular y muy responsable. Trabajo solo desde mi celular con internet. Puedo cubrir turno 9:30 a 18:30 IST sin problema (madrugada en Argentina, me adapto). Disponible para empezar hoy. Busco trabajo a largo plazo. Gracias! Celeste

@Aman8002075965

As a senior representative i've a good command over the customer service. And I can handle all the live chat support smoothly nd friendly having an experience around 3yrs

@Yogitapatel40

Hi ,i am interested in your live chat customer support project .i believe i am a good fit because i have sales and customer -handling experiance ,along with good communication and office work skills .i understand that the role requires handling live chats ,answering order status and project related questions and maintaining proper records i am comfortable communicating with customers professionally ,understanding their concerns and proving clear and friendly responses .my sales experiance has helped me develop patience ,customer problem solving and quick response skills ,i am also willing to learn your CRM/help desk system FAQs and brand guidelines and can adopt quickly to your workflow .i can commit to the required schedual and focus on providing accurate responses within the expected response time . i would be happy to discuss the project and start as per your requirements ,thankyou for considering my proposal.

@sagarjain4010

From what I've understood, you need a reliable live chat support representative who can handle incoming customer conversations, understand their concerns quickly, provide accurate responses and ensure each interaction is properly followed through. The key will be maintaining a professional, helpful tone while managing multiple conversations efficiently and escalating issues that require further attention. A few points I’d clarify: 1. What types of customer queries will the support team handle most frequently? 2. How many concurrent chats are typically expected during busy periods? 3. Is there an existing knowledge base, FAQ or response process to follow? 4. Which issues should be resolved directly versus escalated to another team? 5. Will conversations need to be documented in a CRM or support system? I can provide consistent customer communication, accurate issue handling and clear escalation/follow-up while maintaining the required response standards. Please note: The budget and timeline in my bid are placeholders. Best Regards, Sagar Jain