Mobile App Customer Chat Assistant

@Microlent

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in Android, Mobile App Development, iPad, iPhone As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen

@rbtech1984

Hello!! I understand you need a friendly and reliable customer chat assistant to provide fast order tracking updates and handle return or refund requests through your mobile app. • What are the agreed working hours for live chat coverage? • Approximately how many customer chats do you receive each day? • Will complete training and access to the order dashboard be provided before starting? Every customer message will be handled calmly, professionally, and within the required two-minute response time. Order details will be checked carefully, return labels or refunds will follow your guidelines, and unresolved issues will be properly logged. Each day will end with a clear summary of chat volume, common concerns, and pending follow-ups. Relevant customer support and live chat projects have been handled before. Great customer service turns a simple conversation into lasting customer trust. Let's discuss your requirements in chat and get started. Best regards Farhin B

@mobiappsoftware

Hello, I will develop your CUSTOMER SUPPORT CHAT MOBILE APPLICATION for Android and IOS both platforms with Web admin panel. I am Tulsiram. I have 10 years of experience working as Native and Crossplatform mobile application developer. I am understood your requirements. I am glad if we are working together. If you interested then let's connect. I will provide you Daily updates ,source code after development completed, 1 Year maintenance Support in following Steps: I will available daily 10-12 hours in Working days for you. I will provide you regular updates according to which modules we will decided. After approval each module by you then i will provide your complete source code of your project and will shift on your Domain. Thanks

@XpertLabIndia

Hi, I’d be happy to provide reliable, friendly, and responsive live chat support for your mobile app. I can handle order tracking, return/refund requests, customer queries, and escalations while following your provided guidelines carefully. I understand the importance of responding within two minutes, keeping communication professional and helpful, and confirming customer satisfaction before closing each conversation. I can also provide accurate end-of-day summaries covering chat volume, common issues, and pending follow-ups. I’m comfortable learning your order-management system. Let's have a quick chat. Thank you Rohan

@toriquldev123

Hello There! I’m Md Toriqul Islam, and I’m excited to partner with you. I can dive into your project immediately. I have rich experience in customer support, live chat handling, order management, and resolving customer issues professionally. I understand you want a reliable assistant to manage in-app customer chats, provide accurate order tracking, process return/refund requests, handle escalations, and prepare daily summaries while maintaining fast, friendly responses. I can follow your guidelines carefully and ensure every customer is properly assisted. I am skilled in live chat support, customer communication, order tracking, refund workflows, Zendesk, Intercom, and Freshchat. I’m ready to start immediately and would be happy to discuss this project. Looking forward to hearing from you. Best regards, Md Toriqul Islam

@HamparProd

Hi, The key requirement here is consistency: customers need fast, accurate answers without tracking or refund requests being mishandled during busy periods. My background includes technical support, structured troubleshooting, customer-facing workflows and clear written communication. I’m comfortable working from defined procedures, checking order details carefully, escalating exceptions instead of guessing, and keeping concise operational notes. For the initial period I can handle in-app chat coverage, provide tracking updates from your order system, process return/refund requests according to your guidelines, and maintain an end-of-day summary covering chat volume, recurring issues and unresolved cases. I would suggest starting with a 7-day paid trial so we can confirm chat volume, response-time expectations and the best ongoing schedule. Budget: $300 USD. Timeline: 7 days. I can start immediately after award and onboarding.

@cliftonc20

Hi, Your system’s focus on real-time order tracking and return workflows highlights the importance of reliable data retrieval and quick response orchestration. The main technical risk is ensuring data consistency and low-latency access to order status updates within the chat environment. While my background is primarily in AI-driven backend systems rather than live chat operations, I have led projects involving real-time data pipelines and automated workflows that ensure data accuracy and system reliability. I’d typically design a clear separation between data ingestion, retrieval, and response orchestration layers to maintain performance and enable independent scaling. This approach also facilitates robust logging and escalation tracking. To ensure production readiness, I’d implement monitoring and failure recovery measures focused on data consistency and response latency, minimizing customer wait times and errors. I can start by outlining the retrieval pipeline and mapping the agent workflow to identify integration points and potential bottlenecks. Clifton

@zainalitariq245

Greetings, You need a reliable customer support assistant to manage live in-app chats, quickly handle order tracking and return/refund requests, and ensure every customer receives a friendly, accurate response. We will build this with: live chat support, order-status verification, return/refund processing, escalation tracking, customer satisfaction follow-up, daily support summaries. A couple of questions before I provide a detailed plan: What are the agreed support hours and expected average chat volume per shift? Which chat and order-management platforms will I use, and do you provide training for your refund workflow? Portfolio: freelancer.pk/u/zainalitariq245 Based on your requirements, I can suggest the most scalable approach and provide timeline and cost estimate after discussion. Looking forward to discussing the details. Best regards, Zain Ali

@Sohailzk

Hi there, I would love to help you deliver top-tier support through your mobile app's live chat. With a strong background in customer service and familiarity with chat platforms like Intercom and Zendesk, I am well-prepared to handle your two primary queues: real-time order tracking and smooth return/refund processing. Here is how I will deliver results for your team: Speed & Consistency: I am committed to maintaining your strict under two-minute response time while keeping a calm, friendly, and helpful tone for every user. Process-Driven Accuracy: I will carefully follow your step-by-step guidelines and order-management protocols to ensure accurate tracking updates and seamless refund approvals. Thorough Follow-Through: I will log all escalations, ensure complete customer satisfaction before closing any chat, and provide clear, comprehensive end-of-day summaries covering chat volume and pending tickets. I have reliable availability, clear written English, and a strong attention to detail. I am ready to jump into your dashboard, learn your setup, and keep your customers happy. Let me know when you are available for a quick chat to discuss the schedule! Best regards,

@jonasdedzo

Hi there, I can provide reliable, friendly in-app customer support focused on the two areas you handle most: real-time order tracking and returns/refunds. I’ll use your order-management dashboard to verify tracking details, delivery status and customer information, then follow your refund guidelines carefully when initiating return labels or refund approvals. I understand that response time and consistency are important here. I’ll keep replies within the two-minute target during agreed shifts, communicate clearly and professionally, and avoid closing conversations until the customer’s issue is properly addressed. Any case requiring escalation will be documented clearly for your review, and I’ll provide an end-of-day summary covering chat volume, recurring issues and outstanding follow-ups. I think you are trying to give customers a dependable support experience without creating another complicated support channel. I can follow your existing scripts and workflows closely while keeping conversations personable rather than robotic. Looking forward to work with you. Thanks

@SkillCrafts

I can replicate the efficiency and accuracy you're seeking for your mobile app customer chat, drawing from my experience with high-volume, real-time support systems where quick information retrieval and clear process adherence were paramount. My approach ensures customers receive prompt, accurate responses for order tracking and refund requests. My strategy involves leveraging the provided order-management dashboard and refund guidelines for immediate data access. I'll employ a systematic checklist-based approach for each inquiry, ensuring all necessary information (tracking numbers, delivery confirmation, eligibility) is verified before action. For returns/refunds, I'll follow the step-by-step process precisely to generate labels or approvals, minimizing errors and maximizing customer satisfaction. To ensure a perfect fit, could you clarify if there's a typical response time target for order tracking inquiries? Also, what is the average volume of chats you anticipate per hour? I'm eager to discuss how my skills can directly address your needs.

@tranquilai

Hi, We can provide reliable in-app customer chat coverage focused on the two workflows you highlighted: real-time order tracking and returns/refunds. The team can follow your existing guidelines closely, verify order and delivery details through the provided dashboard, initiate the correct return/refund workflow, and keep customers updated in a friendly and professional manner. We’ll maintain the requested response speed, document escalations clearly, and ensure conversations are properly closed only after the customer’s issue is resolved. Daily summaries can also capture chat volume, recurring issues and pending follow-ups so you have clear visibility into support activity. Project Cost: $350 Timeline: 6 days Milestone Breakdown Setup, dashboard access & workflow familiarization: $70 | 1 day Live chat handling & order tracking: $140 | 2 days Returns/refunds & escalation handling: $105 | 2 days Final reporting & handover: $35 | 1 day

@KarthikTechCon

Bid Proposal Hello! I'm Karthik, a customer service professional with over 15 years of experience in providing exceptional support. I am excited to apply for the Mobile App Customer Chat Assistant position. I understand the importance of delivering prompt and friendly service, especially when it comes to tracking orders and handling returns or refunds. With my background in customer support, I excel at managing live chats efficiently, ensuring responses are under two minutes, and maintaining a positive tone throughout each interaction. I am familiar with tools like Zendesk Chat and Intercom, so I can quickly adapt to your system. I appreciate your structured approach with the provided scripts for returns and refunds, which will help me assist customers consistently and effectively. My commitment to logging escalations and summarizing daily activities will ensure you stay informed about chat volume and recurring issues. I pride myself on reliability and clear communication, which I believe are key to providing outstanding customer service. I look forward to the opportunity to contribute to your team and create positive experiences for your customers. Thank you for considering my application! Best regards, Karthik

@abela399

Hi, I can help set up and manage the in-app customer chat workflow with a strong focus on fast, accurate responses and consistent handling of tracking, returns, and refunds. I’m comfortable working with order-management systems and chat platforms, following predefined procedures, documenting escalations, and keeping communication clear and friendly. One key question: does your order dashboard already provide real-time tracking and refund actions, or would I need to work with multiple systems to verify and process each request? I can follow your refund guidelines closely, keep response times within the two-minute target, confirm resolution before closing chats, and provide a concise end-of-day summary covering volume, recurring issues, and pending cases. Abel

@vinodrayka07

Hi! I understand you need a dependable agent to handle in-app live chat for order tracking and returns/refunds, with fast (<2 min) friendly replies, escalation logs, and daily summaries. What I'll deliver: ✅ Live coverage during your agreed hours, no other channels to juggle ✅ Accurate tracking updates pulled directly from your order-management dashboard ✅ Return/refund workflows initiated exactly per your script and guidelines ✅ Clear escalation notes for anything needing your review ✅ End-of-day summary: volume, common issues, open follow-ups Having managed support and order-status queries for my own ride-hailing app (Drivoo Cab Services), I'm used to staying calm under repetitive, time-sensitive requests while keeping tone warm and professional. Comfortable picking up Zendesk/Intercom/Freshchat-style tools quickly, and happy to be walked through your specific setup on day one. A few quick questions: What are the exact shift hours you need covered? Do you have a written refund/return script I should follow verbatim? How should escalations be flagged — Slack, email, or in-dashboard notes? Expected daily chat volume, roughly? Ready to start as soon as you can share dashboard access. Best regards, Vinod

@engruhulajom

Hello There! I’m Md Ruhul Ajom, and I’m excited to support your customer service team. I’m reliable, detail-oriented, and can start immediately. I have rich experience in live chat support, order tracking, returns/refunds, customer communication, and support dashboard management. I am skilled in Zendesk, Intercom, Freshchat, order verification, refund workflows, escalation handling, and clear written communication. I understand you need someone to handle in-app customer chats promptly, provide accurate tracking updates, process returns/refunds according to your guidelines, and ensure every conversation is properly resolved and logged. I have a few questions: 1) What are the agreed chat coverage hours and expected weekly schedule? 2) Which order-management and live-chat platforms will I be using? 3) Will you provide a response script/SOP and escalation guidelines before the first shift? I’m ready to learn your workflow and provide consistent, friendly support from day one. Looking forward to hearing from you. Best regards, Md Ruhul Ajom

@ammarahmed20

With over a decade's experience in mobile app development, I am perfectly placed to handle your Mobile App Customer Chat Assistant project. My skill sets range from the development of automation systems, AI agents, and full-stack platforms to marketplaces and SaaS applications. Through these developments, I've honed my proficiency in tools such as Zendesk Chat, Intercom, and Freshchat which will allow me to smoothly navigate the live customer service chat platform in your mobile app. Lastly, alongside my technical skills, you can count on my calm and helpful attitude which has been praised by several satisfied clients. My commitment to producing quality work paired with an unyielding focus on delivering results has allowed me to successfully complete over 40 production deployments. Thus, if you're looking for a reliable individual who can guarantee consistent chat coverage with accurate order-tracking updates and timely initiation of return/refund workflows, then you're looking at him right now - Ammar Ahmed.

@juanestebana17

Hello! @Project@ I understand that you need a personable, detail-oriented assistant to handle live customer service chats efficiently within your mobile app. @Why I'm a good fit@ With extensive expertise in customer service, chatbot solutions, and tools like Intercom, I've spent the last several years solving exactly these types of issues. I excel at real-time order tracking, swift response times, and escalation management with a friendly tone. I'm ready to start working immediately. Thanks!

@rajeshrolen

Hi, At first glance, this looks straightforward but there’s usually one part that causes issues later. I’ve handled similar work before and can help you avoid that. Regards, Rajesh