Remote Spanish WhatsApp Support

$15-25 USD / hour

Closed

Posted 7 days ago

$15-25 USD / hour

I’m looking for a fluent Spanish speaker to take full ownership of our WhatsApp help line. Your core mission is customer service assistance—answering questions about order status and tracking—while keeping every interaction fast, friendly, and on-brand. What you’ll do • Log in to our internal company CRM to pull live order data, share accurate tracking links, and update conversation notes. • Respond to each WhatsApp message within the agreed-upon response time, following our chat scripts and tone guidelines. • Verify customer identity when needed, handle basic shipping exceptions, and escalate complex cases to the team lead. • Close each conversation with a clear resolution note and capture any customer feedback in the CRM. What I’m after • Prior experience in e-commerce, logistics, or messaging-based support. • Confident written Spanish (near-native) and solid English for internal communication. • Reliability during the assigned remote shift and a proactive attitude—if a question drifts into product information or account issues, you can flag it or find the answer without losing momentum. Deliverables 1. Daily WhatsApp coverage for the scheduled hours. 2. Accurate, same-day CRM updates for every ticket. 3. A concise weekly report highlighting common issues and suggested improvements. If you love solving customer problems, type quickly, and enjoy working autonomously with clear metrics, I’d like to hear how you can keep our customers informed and happy.

English (US) Translator

Castilian Spanish Translator

Project ID: 40746466

About the project

7 proposals

Remote project

Active 7 days ago

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7 freelancers are bidding on average $18 USD/hour for this job

@mobasherreza10

Hi there, If you're in need of a fluent Spanish speaker who can handle customer service tasks with ease, reliability, and speed, then look no further. With my 4.9★ rating across 56 projects including e-commerce and messaging-based support, I am confident in my ability to handle your WhatsApp help line efficiently and professionally. In addition to my solid command over the Spanish language as well as English for internal correspondences, I have extensive experience with CRM tools like those you require for your project. Through these tools, I have been able to not only address customer queries but also update conversation notes promptly—ensuring no information is missed. Best regards, Mobasher Reza

$20 USD in 40 days

5.0

(4 reviews)

3.8

@artiboria

As an experienced e-commerce professional with a particular focus on CRM, virtual assistance and multitasking across various channels including Amazon, Walmart, and more, I understand the importance of providing efficient and effective customer service in these fast-paced environments. I share your passion for problem-solving and satisfaction and believe that my skills at Shopify, WooCommerce, Zoho CRM and communications will greatly benefit your organization. Moreover, the ability to speak solid Spanish (near-native) and English fluently will enable me to connect closely with your customers without any language barrier. This proficiency also extends to using internal company CRMs. Forging an incredible rapport with clients through WhatsApp is an art I've mastered over time, excelling at maneuvering in e-commerce platforms to pull live-order data, update conversation notes and resolve queries accurately. Lastly, my efficient work ethic fuels my proactive nature— It's not enough to simply provide support; I consistently strive to identify common pain points from feedback to suggest improvements in order to ensure that we’re delivering a high level of satisfaction at all times. If you are ready for a committed individual who can be relied upon during remote shifts and bring autonomous solutions while keeping in mind our broader business goals, then let's make this happen!

$20 USD in 40 days

5.0

(9 reviews)

2.9

@venplura

EVEN IF YOU DON'T HIRE ME, YOU'LL WALK AWAY WITH A FREE CONSULTATION. You need someone to own your WhatsApp support line end-to-end, pulling live order data from your CRM, responding fast within your SLA, and keeping every customer informed and on-brand. The two hardest parts are maintaining consistent response times under pressure and accurately updating your CRM with every interaction so nothing falls through the cracks. Here's how I'd approach it: - Review your CRM setup, chat scripts, and tone guidelines to understand your exact workflows and escalation triggers. - Commit to your scheduled shift with proactive responses, identity verification when needed, and real-time ticket closure with clear resolution notes. - Deliver a weekly summary of common issues and improvement suggestions, backed by your CRM data. I've managed automation workflows, customer-facing applications, and high-stakes support systems where accuracy and speed matter. I'm fluent in both written Spanish and English, reliable during assigned hours, and comfortable working autonomously with clear metrics. Let's chat about your support goals and how I can hit the ground running. Kind regards, Cornelius

$15 USD in 40 days