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I’m building a remote customer-care line for the Turkish market and need a fluent representative who can confidently handle Telefon, E-posta and Canlı sohbet traffic. What matters most to me is detaylı bilgi verme: every caller or writer should leave with complete, crystal-clear answers even if that takes a bit more time. You’ll log in to our VoIP softphone for calls, reply to messages through our help-desk inbox, and stay present in the website’s live-chat widget during your shift. I’ll supply product sheets, reply templates and escalation contacts; you’ll turn them into friendly, accurate Turkish responses. English reading skills are a plus for internal notes, but all customer-facing language is Turkish. The schedule is flexible and there’s no fixed launch date—I prefer the right fit over speed—so tell me when you can start and the coverage you can offer. Deliverables • All phone, email and chat interactions recorded in the help-desk system • A brief weekly report summarising recurring issues and proposed improvements Shortlisted freelancers will be invited to a voice call to verify fluency. I look forward to working together.
Project ID: 40686117
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4 freelancers are bidding on average $888 USD for this job

With over 16 years of professional writing, translation, and customer service experience, I am eager to help build your remote customer-care line and provide Turkish call and chat support. As a versatile writer, I understand the importance of detaylı bilgi verme (providing detailed information) in satisfying customer queries. My fluency in languages such as Turkish, English, Urdu and Arabic will ensure clear communication with different customers. Additionally, my familiarity with VoIP systems will facilitate handling calls seamlessly on your preferred platform. My expertise in writing clear and engaging content is especially relevant for email replies and messaging within your help-desk inbox. I can also offer weekly reports summarizing the recurring issues and suggest improvements for a more efficient system. Finally, given my extensive experience in so many areas—writing to translation to telemarketing—I embody the flexibility you need for this role. Although there's no set launch date yet, I'm ready to begin whenever you are and flexible with the coverage schedule to meet your needs. Let's connect on a voice call to further demonstrate my language fluency and how I can effectively contribute to your project!
$750 USD in 14 days
5.2
5.2

Hello, I checked your project "Turkish Call & Chat Support" and already have a clear understanding of your requirements and how to deliver them efficiently. I have solid experience in PHP, Email Handling, and I've successfully completed similar projects by delivering high-quality, scalable, and reliable solutions. Why choose me? * Strong expertise in PHP, Email Handling * Clean, optimized, and scalable implementation * Fast communication and regular progress updates * Focused on delivering results, not just completing the task I'm ready to start immediately and would be happy to discuss the details. Best regards, Umer
$750 USD in 3 days
4.0
4.0

Bağcılar, Turkey
Member since Sep 2, 2026
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