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Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position 1: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Tuesday to Sunday (Day Off: Monday) | 08:00 – 16:00 (Spain Time). (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([login to view URL], [login to view URL]), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.
Project ID: 40687590
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Active 6 days ago
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15 freelancers are bidding on average €258 EUR for this job

Hello, I’m Jordan from Tequlia. I’m interested in the Customer Support Specialist role. I have over 8 years of experience in software engineering, troubleshooting technical issues, working with users, and communicating clearly to resolve problems quickly. I can help with: Live chat and customer support Technical troubleshooting and account issues Ticket handling and issue escalation Step-by-step guidance for users on different devices Clear written communication in English Using templates, AI translation tools, and support documentation Investigating problems and identifying the correct solution I’m comfortable working with technical systems, APIs, web applications, browsers, mobile devices, and authentication-related issues, and I’m used to handling problems carefully and systematically. Availability: I can work a fixed schedule and adapt my hours to the required Spain-time shift. Time zone: I am based in the US, and I can adjust my working hours to match the required Spain schedule. I’m reliable, detail-oriented, and available to start immediately. Best Regards, Jordan
€250 EUR in 7 days
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As a Full-Stack software engineer with over 10 years of experience, I must stress my proficiency in building and managing multi-solution web and mobile applications, making me an ideal fit for your project. My skill set includes hybrid app development with Flutter and React Native, pairing perfectly with your app's specifications and requirements. On the backend, I have extensive experience using PHP (Laravel, CodeIgniter), Node.js/Express.js, JAVA, and ASP.NET - all central to the functionalities you need in a customer support specialist. Furthermore, I have worked with various payment gateway APIs, including PayPal, Braintree, Stripe - which many applications similar to yours require. This gives me an edge in understanding of the technical literacy necessary for your platform - such as VPN routing, browser cache/incognito modes. Beyond just skills, I am committed to bolstering customer experiences through effective communications. My fluency in English and Spanish (with French and German as added advantages) matches well with your multilingual support needs. My experience also extends to working within time limits without compromising quality. In conclusion, employing me ensures not just seamless technical assistance but assurance of exceptional service delivery that steers towards user satisfaction and loyalty.
€250 EUR in 2 days
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Hi, As someone who has excelled in crafting intuitive, cutting-edge digital experiences, I would be an ideal fit for your project. My skills in full-stack web development, mobile app development, API integration, and UI/UX design align perfectly with your needs. I'm adept at creating responsive and scalable applications that prioritize user satisfaction – a crucial aspect of technical support. Moreover, my proficiency in different programming languages and database management ensures I can address any technical issues your customers may face. I understand the intricacies involved in troubleshooting digital products and can communicate complex concepts effectively to users from diverse backgrounds. Lastly my fluency in Spanish and English aligns with your multilingual service requirements, while my adherence to tight schedules is reflected in my history of meeting SLAs efficiently. Ultimately, I am confident that my technical know-how, dedication to quality service, and commitment to customer satisfaction render me an excellent candidate for this position.
€250 EUR in 7 days
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Hello, I’m interested in the Customer Support Specialist position. My background includes technical troubleshooting and working with digital products, APIs, web/mobile workflows, and customer-facing issue resolution. I’m comfortable handling real-time chat and tickets, investigating whether an issue is caused by the service or by user configuration, and providing clear step-by-step guidance. I can troubleshoot areas such as browser cache/incognito issues, mobile deep links, authentication flows, Smart TV pairing codes, account access and connectivity problems. I’m also comfortable following predefined macros and workflows while adapting responses naturally to the customer. For escalated cases, I can organize technical findings into clear, structured evidence and explanations rather than simply forwarding the problem. I can work reliably with SLA-driven support, maintain accurate ticket notes, escalate genuine service defects, and communicate professionally in English. I’m also comfortable using translation/AI tools when supporting multilingual customers. I have a reliable workstation and stable internet connection and can commit to a fixed full-time schedule. I’m ready to follow your existing procedures and become productive quickly rather than requiring extensive onboarding.
€250 EUR in 7 days
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Hello, I'm David from Florida, USA. I am interested in your Customer Support and Technical Support Specialist position. I have experience with customer communication, technical troubleshooting, web applications, and resolving user issues clearly and professionally. I can assist customers through live chat and support tickets, troubleshoot common technical issues, and follow established procedures and response-time requirements. I am comfortable working with browser settings, mobile applications, account access issues, and general technical troubleshooting. I communicate professionally in English and can use translation tools and established templates to support multilingual customers when needed. I am detail-oriented, reliable, and comfortable working fixed schedules. I understand the importance of punctuality, SLA response times, accurate documentation, and escalating complex issues appropriately. I am available for long-term collaboration and can adjust my working schedule to match the required Spain/Madrid timezone. I would be happy to discuss the position and demonstrate how I can support your customer operations. Best Regards, David
€250 EUR in 7 days
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Hello, I’m interested in the Customer Support Specialist position. My background includes technical troubleshooting and working with digital products, APIs, web/mobile workflows, and customer-facing issue resolution. I’m comfortable handling real-time chat and tickets, investigating whether an issue is caused by the service or by user configuration, and providing clear step-by-step guidance. I can troubleshoot areas such as browser cache/incognito issues, mobile deep links, authentication flows, Smart TV pairing codes, account access and connectivity problems. I’m also comfortable following predefined macros and workflows while adapting responses naturally to the customer. For escalated cases, I can organize technical findings into clear, structured evidence and explanations rather than simply forwarding the problem. I can work reliably with SLA-driven support, maintain accurate ticket notes, escalate genuine service defects, and communicate professionally in English. I’m also comfortable using translation/AI tools when supporting multilingual customers. I have a reliable workstation and stable internet connection and can commit to a fixed full-time schedule. I’m ready to follow your existing procedures and become productive quickly rather than requiring extensive onboarding.
€250 EUR in 7 days
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Just completed a project focused on live chat support for digital subscription services, making me well-prepared to handle your customer care needs efficiently. I understand the importance of seamless user experience across platforms like GamsGo and can ensure that customer inquiries are addressed promptly and effectively. With extensive experience in live chat and technical support, I’m skilled in navigating complex issues, from helping customers with Smart TV pairing to submitting formal technical defense statements. My multilingual capabilities in Spanish and English, along with a solid grasp of VPN routing and mobile app deep-linking, position me as a strong candidate for this role. I would like to discuss your project in further detail. Best Regards, Henco.
€200 EUR in 3 days
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El sistema de atención al cliente tiene una falla crítica en la gestión del tiempo y la coordinación entre zonas horarias, lo que puede llevar a pérdidas en la satisfacción del cliente. Porque mi experiencia abarca la configuración de sistemas digitales, la gestión de tickets y la optimización del soporte técnico... Me aseguro de que cada interacción que tenga con los clientes se alinee perfectamente con los objetivos generales de su negocio. Puede ver mis elementos de portafolio, que muestran una mezcla estratégica de mis propias construcciones patentadas junto con marcos centrales licenciados implementados para demostrar mis capacidades de ejecución técnica. ¿Cuál es su configuración actual para manejar la carga de tickets y chats en tiempo real? If the scope is open, let’s jump into a chat to look over the details together. Worst-case scenario? We bounce some ideas around, and you walk away with a free strategic consultation and a clear blueprint to get your project completed. Talk soon, Lee-Roy
€200 EUR in 7 days
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Hello! I’m interested in applying for this position. I have over 2 years of experience as a Technical Support Representative, where I handled customer concerns through phone and chat, including technical and billing issues. I also have project-based experience as a Virtual Assistant, handling social media accounts and other online tasks. I am hardworking, reliable, a fast learner, and willing to learn new things. I would be happy to bring my skills and experience to your team. Thank you for considering my application!
€250 EUR in 7 days
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Hello, I’m interested in this position. I am a native German speaker with experience in customer support, live chat, ticket handling, dispute management, and technical troubleshooting for digital services. I’m used to managing multiple conversations, following SLAs, documenting cases clearly, and escalating genuine technical issues when required. Relevant experience includes: • Live chat and helpdesk support • German and English customer communication • Account access and onboarding issues • Basic troubleshooting with apps, browsers, cache, VPNs, and login/authentication problems • Disputes, complaints, and structured evidence/documentation • Working with templates and AI translation tools **Country of residence:** Ireland **Timezone:** Irish time, with full ability to work according to fixed Spain/Madrid shift times **Languages:** German native, English fluent I have a stable remote setup and can reliably commit to fixed 8-hour shifts and a 6-day working schedule. Best regards
€250 EUR in 7 days
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I spotted something in your project that others will likely overlook. Managing real-time customer chat across multiple time zones can lead to inconsistencies in response quality, especially when handling technical issues on diverse platforms. In my previous role as a customer support specialist for a subscription service, I streamlined communication processes, resulting in a 30% reduction in resolution time and a significant boost in customer satisfaction ratings. I understand your goal is to deliver seamless customer experiences while ensuring quick and efficient issue resolution. My approach involves leveraging established templates and AI tools, combined with proactive communication strategies to maintain high service standards. I prioritize practical solutions and long-term reliability by implementing structured workflows and quality assurance measures to differentiate between genuine issues and user errors. I'd rather earn this with clarity than win it with promises. Regards Brendan
€200 EUR in 7 days
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Madrid, Spain
Member since Sep 22, 2024
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