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Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous 24/7 coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Night Shift (Turno Noche): 00:00 – 08:00 (Spain Time) (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([[login to view URL]]([login to view URL]), [[login to view URL]]([login to view URL])), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.
Project ID: 40683177
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28 freelancers are bidding on average €306 EUR for this job

Having worked extensively in technical support for desktops, servers, switches, routers, and other IT devices, I bring to the table a wealth of knowledge and expertise that makes me an ideal fit for this position. I am certified by both Cisco and RedHat as an engineer and have a clear grasp on VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. These skills will enable me to provide effective troubleshooting solutions for your customers while ensuring the smooth operation of the marketplace platforms. Finally, I reside in __(country)__ within the ____(time zone)_____ which is well aligned with the project's requirement on Spain Local timing.I have a stable workstation with a backup power supply and fast internet connection needed for this role. My updated CV/Resume underscores my extensive experience in end-user support which translates well to providing quality assistance to your customers across different digital subscription services platforms.
€750 EUR in 7 days
3.6
3.6

Hello, With over 6 years of experience as a Virtual Assistant, I have a strong background in customer support, live communication, troubleshooting, data management and administrative support. What I can do for you: * Manage customer chats and support requests professionally, keeping responses clear and timely. * Help customers work through account, access and basic technical issues using provided guides and procedures. * Review customer concerns carefully, distinguish simple user issues from cases requiring escalation, and document the resolution. * Keep tickets, customer information and follow-ups organised so no case is overlooked. * Adapt quickly to your templates, macros, AI translation tools and support workflows. I’m proficient in Google Workspace, Microsoft Office, CRM tools, ChatGPT, Claude AI and online support platforms. Regards, Blessing
€200 EUR in 7 days
3.2
3.2

As a website developer and eCommerce expert with extensive experience managing various online marketplaces like Amazon, Walmart, and Groupon, I believe I am your ideal choice for this position. Throughout my career, I have honed my skills in customer support and technical troubleshooting, ensuring prompt and precise resolutions to various customer queries. My proficiency in software platforms such as Shopify, WooCommerce, WordPress, and others align perfectly with your needs for managing digital subscriptions.
€250 EUR in 7 days
2.6
2.6

Hi, I’m interested in the Customer Support Specialist position. I have experience in customer support, e-commerce operations, live chat, email support, order management, and resolving customer issues. I’m comfortable troubleshooting common technical problems, following support procedures, and escalating genuine service issues when necessary. I’m based in Bangladesh (UTC+6) and can reliably work a fixed schedule aligned with Spain time. I’m comfortable supporting customers through chat and tickets, guiding them through account access, app and browser troubleshooting, and other digital product issues. I’m also comfortable using AI and translation tools to provide clear and professional multilingual assistance. I’m highly reliable, detail-oriented, and focused on fast response times and customer satisfaction. I have a stable workstation and internet connection, learn new systems quickly, and would be happy to start immediately and grow into a long-term role with your team. Best regards, Mostafizur
€250 EUR in 7 days
2.0
2.0

Hi, I’m interested in the Customer Support Specialist position. I have over 4 years of remote experience in Customer Support, Technical Support, SaaS, E-commerce, and AI-related roles. I’ve worked with Leasetrack, iHerb, Nextday AI, a US-based Insurance Tracking company, and a Character AI/SaaS company. My experience includes handling customer inquiries through phone, email, and chat, resolving complaints, troubleshooting issues, managing tickets, following up with customers, and escalating complex issues when necessary. I’m experienced with HubSpot, Zendesk, Freshdesk, Gmail, Outlook, Slack, Microsoft Teams, and WhatsApp. My technical background also helps me understand customer issues quickly and provide clear and practical solutions. I’m patient, friendly, reliable, and detail-oriented. I understand the importance of responding quickly, communicating clearly, and making sure customers feel heard and properly supported. I’m a quick learner, comfortable working independently, and able to adapt to new systems and processes. I’d be happy to bring my experience and customer-focused approach to your team. Thank you for considering my application. Best regards, Oladayo Olaogun
€250 EUR in 16 days
0.0
0.0

Dear Hiring Team, I am writing to express my strong interest in your Full-Time Customer & Technical Support Specialist position. With extensive experience in live chat operations, ticket resolution, and marketplace customer support, I am fully equipped to handle customer inquiries and technical dispute resolution for your digital subscription services.
€200 EUR in 30 days
0.0
0.0

Hello, I’m interested in joining your Customer Support and Technical Support team. My background is in AI automation and workflow systems, which has given me strong technical troubleshooting, problem-solving, documentation, and customer-focused communication skills. I’m comfortable working with web applications, APIs, authentication flows, browser troubleshooting, mobile workflows, and troubleshooting issues step by step. I’m also used to investigating why a process failed, identifying the actual cause, and communicating a clear solution rather than simply giving generic instructions. I can handle live chats and support tickets professionally, follow established templates and SOPs, document issues accurately, and escalate cases when necessary. I’m also comfortable learning new platforms and internal tools quickly. I’m based in Nigeria (WAT, UTC+1). For the specified Spain night shift of 00:00–08:00 CEST, my corresponding local hours are 23:00–07:00 WAT, Monday to Saturday, and I can commit to this schedule. I have a reliable PC, internet connection, and backup power setup, and I understand the importance of punctuality, response times, and consistent availability in a 24/7 support environment. I’m ready to learn your systems and processes quickly and contribute from day one. Thank you for considering my application.
€250 EUR in 7 days
0.0
0.0

Hello, I am interested in applying for the Customer Support Specialist position. I have several years of experience in customer service and administration, where I handled customer inquiries, provided accurate information, resolved customer issues, and maintained professional communication. I am comfortable working with chat-based customer support, handling multiple inquiries, following SOPs, and working with response-time targets. I also have experience using Microsoft Office and Google Workspace, and I am familiar with basic technical troubleshooting, online platforms, and digital tools. I am a fast learner and confident that I can quickly adapt to your internal systems, templates, and procedures. I am based in Indonesia (WIB / UTC+7). I understand that the required Spain-time night shift of 00:00–08:00 CEST corresponds to 05:00–13:00 WIB, Monday to Saturday, and I am able to work according to this schedule. I am reliable, detail-oriented, patient when assisting customers, and committed to providing fast and professional support. I have attached my updated CV for your consideration. I would be happy to discuss my experience and suitability for this position further. Thank you for your time and consideration. Best regards, Femilia Aida Maulani
€250 EUR in 7 days
0.0
0.0

Dear Hiring Team, I would love to be considered for your Customer Support Specialist role. I have over seven years of experience helping companies deliver exceptional customer support across financial services, telecommunications, enterprise software, and U.S.-based service businesses. I have supported customers via phone, email, and live chat, using CRM platforms such as Microsoft Dynamics 365, Zendesk, Freshdesk, Shopify, Gorgias, Zoho, and Alepo to resolve issues efficiently and improve the overall customer experience. I have also worked as a Team Lead, managing escalations and supporting agents, and as a Technical Support Engineer, helping customers troubleshoot and resolve technical issues. These experiences have strengthened my communication, problem-solving, and relationship-building skills. I'm confident I can quickly become a valuable member of your team by delivering professional, empathetic, and solution-focused support. Thank you for your time and consideration. I would be delighted to join your team and contribute to delivering an exceptional customer experience. Kind regards, Joshua Obinna
€250 EUR in 7 days
0.0
0.0

Hello, I’m excited to apply for your Customer Support & Technical Support Specialist position. I believe my 10+ years of experience as a Data Entry Officer in a BUMN bank and 5 years in administration have built exactly the qualities you need: accuracy, patience, responsibility, strong communication, problem-solving, and the ability to follow procedures consistently. I’m confident handling customer inquiries, live chat, ticket resolution, documentation, and basic technical troubleshooting. I’m comfortable learning new platforms and can quickly adapt to your portals, macros, SOPs, and support workflows. What I can bring to your team is not just answering customers, but understanding the problem, identifying the correct solution, communicating it clearly, and documenting the case accurately. I’m detail-oriented and understand the importance of SLA, response speed, customer satisfaction, and proper escalation. For multilingual support, I can communicate in English and use professional AI translation tools for Spanish, French, and German to provide clear and accurate customer assistance. I’m based in Indonesia (WIB/UTC+7) and understand the Night Shift is 05:00–13:00 WIB. I can reliably commit to the Monday–Saturday schedule. I’m dependable, quick to learn, and ready to start. I would welcome the opportunity to prove that I can become a reliable part of your support team. Thank you for considering my application.
€250 EUR in 7 days
0.0
0.0

I am a reliable and customer-focused Customer Service Specialist with strong communication and problem-solving skills. I have excellent communication skills in German, English and Greek. I am organized, responsible and professional, with a strong focus on customer satisfaction. I can handle customer inquiries, resolve problems and provide friendly and effective support. I am comfortable working independently and as part of a team.
€250 EUR in 7 days
0.0
0.0

If you’re looking for someone who can take your project from idea to a professional, results-focused final product — you’re in the right place. I specialize in customer support and technical assistance, with a strong background in managing live chat and ticket resolution for digital subscription services. My experience includes guiding customers through complex processes and providing multilingual support, ensuring clarity and satisfaction in every interaction. Through WWD Digital Solutions, I offer: - Real-time management of customer inquiries on platforms like GamsGo - Technical troubleshooting for streaming services - Quality assurance to differentiate genuine issues from user errors - Effective communication in Spanish and English, with additional language skills You can expect: ✅ Clear and responsive communication ✅ Professional, detail-focused work ✅ Reliable turnaround times ✅ Revisions based on your feedback Send me your project details and I’ll explain how I can help you achieve the best possible result. Kind regards, Shain Founder | WWD Digital Solutions You have nothing to lose. If we’re not the right fit, you’ll still receive a FREE professional consultation to help point your project in the right direction — no obligation. ?
€200 EUR in 7 days
0.0
0.0

Hi, I'm Abhilash - an IT Support Executive with a background in Client Support Engineering. I specialize in customer support, hardware & networking troubleshooting, and quick issue resolution. I can help your team reduce response time and improve customer satisfaction. Let's connect for a quick discussion?
€250 EUR in 7 days
0.0
0.0

Hola, buen día. Mi nombre es Matías Ferreyra y me contacto para enviarles mi CV y postularme a oportunidades laborales en el área de Atención al Cliente, Soporte al Cliente o tareas administrativas de manera remota. Cuento con experiencia en atención al cliente, ventas digitales y manejo de herramientas informáticas. Además, soy Técnico en Desarrollo de Software y tengo conocimientos en redes sociales, marketing digital y herramientas de inteligencia artificial. Me considero una persona responsable, comprometida, con buena predisposición para aprender y adaptarme a nuevos desafíos. Adjunto mi CV para que puedan conocer más sobre mi experiencia y perfil profesional. Desde ya, muchas gracias por su tiempo. Quedo a disposición para una entrevista. Saludos cordiales, Matías Ferreyra
€250 EUR in 7 days
0.0
0.0

I'll be the best choice as per your requirement because i like to help customers and i dedicated to my work and I'll give you more than 100% of my potential
€250 EUR in 7 days
0.0
0.0

I am currently working as a Technical Support Engineer, where I handle technical issues, troubleshoot applications and servers, manage incidents, and provide support to users. I have good knowledge of Windows, Linux, AWS, networking, and troubleshooting, and I am comfortable working with tickets and resolving issues within the required time. I believe my technical support experience, communication skills, and ability to learn new tools quickly make me a good fit for this Customer Support Specialist position.
€250 EUR in 7 days
0.0
0.0

Hello, I am interested in working on your Customer Support project. I am a reliable, patient, and detail-oriented person with good communication skills and the ability to handle customers professionally. I can assist customers with their questions, provide accurate information, resolve common issues, and make sure every customer receives a positive experience. I am also comfortable learning new systems and following company guidelines. I am available to start immediately and committed to delivering high-quality work on time. Thank you for considering my proposal. I look forward to working with you. Best regards, Saidi
€250 EUR in 7 days
0.0
0.0

I bring over nine years of hands‑on experience in networking and technical support, having supported thousands of clients across different regions and environments. Alongside my technical background, I’ve also contributed to service delivery and service improvement initiative by working closely with cross‑functional teams to enhance SLAs, strengthen KPIs, and consistently deliver added value to both the business and end customers. Expertise in Customer Support , VPN , Hardware and software support
€250 EUR in 7 days
0.0
0.0

Especialista en Customer Support y Soporte Técnico con 20 años de experiencia en entornos 100% remotos, optimizando la atención al cliente por chat en vivo y tickets vía Zendesk. Experta en soporte para servicios de suscripción digital (Netflix, Disney+, DAZN, Movistar+) en marketplaces como GamsGo, gestionando el ciclo completo de usuarios: onboarding, resolución de incidencias, onboarding de cuentas y disputa de reclamaciones. Dominio en asistencia técnica digital: configuración de VPN, enrutamiento, enlaces profundos, rescate de clave maestra y emparejamiento de Smart TV. Elaboro declaraciones de defensa formales para mediación y utilizo herramientas de IA para comunicación multilingüe. Disponibilidad inmediata para el Turno Noche (00:00 - 08:00 hora España), con alta puntualidad, PC estable e internet de alta velocidad para cumplir SLAs con excelencia. Tengo disponibilidad inmediata para trabajar en el Turno Noche (00:00 a 08:00 hora de España), cuento con mi hoja de vida actualizada con todos los requisitos de la vacante, la experiencia necesaria y la disponibilidad para empezar. Pueden contactarme directamente al correo. quedo atenta de su contacto. cordial saludo
€300 EUR in 3 days
0.0
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Everything about the job excites me. It will give me a chance to contribute my knowledge and show my skills. I would love to grow in this organization and work under content management profiles. This is the best profile to utilize my experience and knowledge. I have more than 4 years of experience in customer service chat process for handling UK/US customers in professional manner. I have also worked for technical chat process for more than 1 year including upselling as an important part of the job. I know how to handle billing queries and have worked more than 3 years in billing queue. Apart from that, I have experience as a freelancer (Content Writing). I have written many blogs, articles, website intros, product description, copy writings, SEO content, Q&A's. I have written content for Abroad Education Consultancy and also got my internship certification from there. For resume please do revert back so that I can share it via msg. Thank you.
€250 EUR in 7 days
0.0
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Madrid, Spain
Member since Sep 22, 2024
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