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Need Long-Term Customer Support Manager for Christian Book Summary Service

I'm looking for somebody who is a Christian / experienced in working with Christians.**

I recently launched an online service business called Accelerate, a service for Christians that summarizes 8 books every month. Launched in August, Accelerate has 1,000 members -- half of them being monthly, paying subscribers. ([login to view URL])

However, since the launch of Accelerate, the quick growth has brought in more work than I can handle by myself, as feedback (both positive and negative) continues to pour in.

One main reason for the quick initial growth of Accelerate was our playful, follower-centric engagement style that created a loyal following. In the time I spent cultivating our community (16,000 email subscribers, 12,000 Instagram followers, etc.), I would personally respond to all emails to our readers' pleasant surprise.

Unfortunately, I underestimated the initial work Accelerate would require and I quickly became overwhelmed and the emails piled up by the dozens. I fell behind schedule and -- not realizing that Accelerate was being run by a single person -- our users began growing uneasy at the lack of updates and infrequent communication. By the third month, I became so emotionally exhausted, I had to step away from the business.

After taking some time to re-evaluate, I've realized that I desperately need to build a world-class team around me to help me take Accelerate to the next level. One crucial team member I need is a Community Manager.

I need an exceptional Community Manager to continue to cultivate (to recultivate, at this point) a delightful customer experience and help Accelerate reach its full potential.

Since Accelerate is a startup, this role & process is still being defined (it will be all online. No phone). However, the role will grow as the business does (both in scope and in pay), until together, we build a sustainable, predictable process. I'm looking for somebody who:

- is familiar with Christianity (and preferably with reformed theology and books)

- has excellent communication skills (both with staff and customers)

- is an independent, resourceful thinker who takes initiative to suggest & make changes

- is a friendly people-person that enjoys making customers excited and happy

- has a strong command of the English language for email correspondence

- can handle and diffuse challenging, sticky situations with tactfulness

- enjoys new challenges and solving problems

- is organized and able to manage a future cust. support team

It'd also be a nice bonus if you are familiar with the following services / platforms:

- ZenDesk

- MemberPress

- WordPress

- Slack & Google Drive

- Twitter, Facebook, Instagram

-----------------------------------------------------------------------------------------

Below is a link to our current FAQ and a list of issues that we receive in our inbox.

Link to FAQ: [login to view URL]

List of Potential Issues that need responding to:

- Customer wants a refund or to cancel subscription

- Customer is upset about lack of updates (currently the most popular in our inbox sadly)

- Customer lost or forgot password / can't log in

- Customer is asking about feature updates

- Customer notices a grammatical error

- Customer wants to know more about our theological background

- Customer is happy and simply wants to encourage / pray for us

- Customer is angry at a particular book choice because said author is a heretic (in their opinion)

- Customer loves Accelerate and wants to know if there are discounts

- Customer does not like Accelerate. Thinks it's for lazy people and feels the need to tell us.

As the face of the Accelerate Brand, the Community Manager will helpfully, politely, and at times, humorously, respond to these varying situations.

Regarding the pay, I've tentatively set it for $500 / month given my limited budget for Accelerate. However, this will increase as Accelerate grows -- thanks to your Customer Loyalty Building superpower!

Aptitudini: Customer Retention, Servicii clienți, Asistenţă clienți

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Despre angajator:
( 0 recenzii ) United States

ID Proiect: #17801300

29 freelanceri licitează în medie 497$ pentru acest proiect

LawyerReni

Hi I’m a Christian and I think I’m the perfect person for this job. I am a Jesus lover to the core and I am super friendly and organised. I work hard and I do my best at all that I do. I really know how to deal with p Mai multe

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komsya

Hello, I would like to help you with this project as I am very familiar with Christianity, I have experience in community management and I am independent, resourceful thinker who have experience in taking initiative to Mai multe

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Yuhannajohn

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Nimuk

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toni121292

I been in the industry for 5 years going to 6. Experience to handle customers either inbound or outbound.I am Born Again Christian. Hopefully i could get the post. Thanks Relevant Skills and Experience Hopefully i c Mai multe

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Gentleabel

Experienced in working with Christians...

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kimmychan12

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godinezjen2007

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executivepoet87

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paulkem30

Hi, I am very much interested to work with your company as Christian Bookstore Customer Support Manager as we have the best team for this. I myself have been working in the Church and has been loving every words and Mai multe

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Krystal97

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carlos050698

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edraliza

Hi. I am a new freelancer who looks for a challenging job. I am a christian so I feel your agony regarding your business situation. I am here ready to help and learn from you. May God bless you and your business as we Mai multe

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paulleslie89

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tandicaldwell

Dear Accelerate, Congratulations on your amazing success so far! It is amazing that one person has been able to do so much without an entire team supporting them. Burn out was inevitable! A little about myself: I re Mai multe

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