American Valve is a dynamic family business founded in 1901. Our brands—American Valve, Accord Ventilation, and Hudson Brassworks—are found at top home improvement retailers such as Lowe’s Home Improvement and The Home Depot and online with Amazon. Our industrial products are used by dozens of Fortune 500 companies in manufacturing processes and research centers. Our core values are to exceed our customers’ expectations, foster an environment of honesty, integrity, and mutual respect, and to share our success with others. We operate in six countries and constantly invest in strategic growth to secure our future. We are looking for people who bring unique perspectives and are not afraid of new challenges. We want to help you develop your skills and grow your career. If you are a creative thinker with practical business sense and a collaborative spirit who is eager to contribute, come join our family!
SUMMARY: American Valve Customer Service Specialists work with customers and end-users to assist them with placing orders, provide technical assistance, manage inbound sales, drive outbound sales programs and offer superior customer service and sales support.
KEY ATTRIBUTES FOR PROSPECTIVE CUSTOMER SERVICE SPECIALIST EMPLOYEES WITH AMERICAN VALVE
Bachelor's degree or minimum three years customer service/inside sales experience.
Strong analytical skills and experience interpreting strategic vision into an operational model.
Ability to work independently but also a collaborative and flexible style, with the ability to multi-task.
Excellent problem-solving and communication skills.
Willingness to roll-up sleeves and hands-on in various aspects of business, working cross- functionally to identify efficiencies and implement process improvements.
Analytical, inquisitive, detail-oriented troubleshooter who enjoys developing steps that lead to solutions.
Actively engaged in growth of business and has a keen sense of urgency.
Embraces technology and is a change agent focusing organizational effectiveness and process improvement.
Strong PC skills (especially Microsoft EXCEL); Experience with Epicor Eclipse (Solar) a plus.
OVERVIEW OF PRIMARY JOB RESPONSIBILITIES Job responsibilities to include (but not limited to):
Identify the needs of our customers and exceed their expectations.
Communicate with customers via phone, email, and social media.
Promote programs and products to our wholesale customers and end-users.
Offer technical support and assist with problem solving.
Identify potential customers and support our national network of regional managers and sales representatives.
Develop long-term business relationships with customers.
Process orders accurately and efficiently.
Job Type: Full-time