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Customer Service Specialist

American Valve is a dynamic family business founded in 1901. Our brands—American Valve, Accord Ventilation, and Hudson Brassworks—are found at top home improvement retailers such as Lowe’s Home Improvement and The Home Depot and online with Amazon. Our industrial products are used by dozens of Fortune 500 companies in manufacturing processes and research centers. Our core values are to exceed our customers’ expectations, foster an environment of honesty, integrity, and mutual respect, and to share our success with others. We operate in six countries and constantly invest in strategic growth to secure our future. We are looking for people who bring unique perspectives and are not afraid of new challenges. We want to help you develop your skills and grow your career. If you are a creative thinker with practical business sense and a collaborative spirit who is eager to contribute, come join our family!

SUMMARY: American Valve Customer Service Specialists work with customers and end-users to assist them with placing orders, provide technical assistance, manage inbound sales, drive outbound sales programs and offer superior customer service and sales support.

KEY ATTRIBUTES FOR PROSPECTIVE CUSTOMER SERVICE SPECIALIST EMPLOYEES WITH AMERICAN VALVE

Bachelor's degree or minimum three years customer service/inside sales experience.

Strong analytical skills and experience interpreting strategic vision into an operational model.

Ability to work independently but also a collaborative and flexible style, with the ability to multi-task.

Excellent problem-solving and communication skills.

Willingness to roll-up sleeves and hands-on in various aspects of business, working cross- functionally to identify efficiencies and implement process improvements.

Analytical, inquisitive, detail-oriented troubleshooter who enjoys developing steps that lead to solutions.

Actively engaged in growth of business and has a keen sense of urgency.

Embraces technology and is a change agent focusing organizational effectiveness and process improvement.

Strong PC skills (especially Microsoft EXCEL); Experience with Epicor Eclipse (Solar) a plus.

OVERVIEW OF PRIMARY JOB RESPONSIBILITIES Job responsibilities to include (but not limited to):

Identify the needs of our customers and exceed their expectations.

Communicate with customers via phone, email, and social media.

Promote programs and products to our wholesale customers and end-users.

Offer technical support and assist with problem solving.

Identify potential customers and support our national network of regional managers and sales representatives.

Develop long-term business relationships with customers.

Process orders accurately and efficiently.

Job Type: Full-time

Aptitudini: Tehnoredactare, Introducere date, Procesare date, Excel, Căutare Web

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Despre angajator:
( 0 recenzii ) Los Angeles, United States

ID Proiect: #19001315

19 freelanceri licitează în medie 20$/oră pentru acest proiect

funnyhoney

Worked with Indian valve manufacturer [login to view URL] heading similar responsibilities. PMP certified project manager, MBA in marketing, business consultant, market researcher,writer in the field of business plan Mai multe

$25 USD / oră
(79 recenzii)
7.2
helalru

Dear sir, I have read your project details and understand.I am a responsible and dynamic person with a strong sense of commitment; giving the best of my skills and experience to get the job done. here I am running a t Mai multe

$15 USD / oră
(43 recenzii)
5.6
Markovvna

Hello, Im very interested in the job. Im very organized, professional and self taught. I will always solve your customers problems kindly and patiently. Im good at multi tasking, I have really good computer skills, if Mai multe

$20 USD / oră
(2 recenzii)
1.6
Gurjinder19

Started Working With by selling S.E.O and Website Creation packages to the US clients via Voice call and selling the Packages to B&B (travel Industry). Then Worked with the Data entry project( Medical). Last but not t Mai multe

$22 USD / oră
(1 părere)
0.5
jrfrago

I was in a customer service role being a Technical Support Specialist for Dell. I was also in a similar capacity in a BPO company. Please see my resume in my profile. Hope to hear from. --Roman C. Frago Jr Mai multe

$15 USD / oră
(0 recenzii)
0.0
kehlonline

I have 2 years of experience as an appointment setter, EMAIL HANDLING, COLD CALLING and LEAD GENERATION for a solar company in NJ. My primary responsibilities are: Manual scraping of customer's phone number to re Mai multe

$22 USD / oră
(0 recenzii)
0.0
itscluediamond

Good Morning! My name is Clue. I'm very interested to work with you and be part of your team. Even though I'm new to this platform, I have years of experience as customer service representative. In fact, I was a custom Mai multe

$22 USD / oră
(0 recenzii)
0.0
laurenbh

Hey! I hope this message finds you well. Although I am new to freelancer I am keen to start building my profile and am highly interested in your project proposal! I have over 6 years worth of customer service/sal Mai multe

$24 USD / oră
(0 recenzii)
0.0
SorinOlteanu1986

I have been working in Customer Service for 7 years now. You can see my Linkedin profile by going to [login to view URL]

$20 USD / oră
(0 recenzii)
0.0
uday03103

I’m good at typing and I cannot say u can’t get better then me but I can give my 100%work

$22 USD / oră
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ImadZin

Hi Dear Client , I see that you want A Assistant Work , I can tell you that i can do this work perfectly , I have more than 2 years experience in this domain and I'm ready to start as soon as possible . Con Mai multe

$20 USD / oră
(0 recenzii)
0.0
Ps1994

i have 3 year sales experience i have a good knowledge of sales and marketing. we are good in data entry work also.

$21 USD / oră
(0 recenzii)
0.0
$22 USD / oră
(0 recenzii)
0.0
AshleeMcNeil

I would be interested in knowing more about the position that is available. I noticed that the job details were cut off and this information would be valuable to know. Please feel free to message me to discuss the spec Mai multe

$22 USD / oră
(0 recenzii)
0.0
kielcandiceg4

Good day! I’m writing to express my interest in a “Customer Service Specialist” position that is open with your company at this time posted on Freelancer. I believe that my personal qualities align well with what Mai multe

$15 USD / oră
(0 recenzii)
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samwelomwoyo886

I am a data entry specialist conversant with Microsoft office mainly excel and is committed to finish the given assignment on time and with accuracy.

$18 USD / oră
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$22 USD / oră
(0 recenzii)
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NetmanWriter

I have over 15 years' experience in customer service, from a junior customer service rep to owner of my own foreign language academy (where customer service was vital). I have also trained customer service representati Mai multe

$24 USD / oră
(0 recenzii)
0.0
SuarezMariaBelen

I am 25 years old and I'm from Cordoba, Argentina but actually living at Torino, Italy. I consider myself as a person who has very good communication skills and the ability to relate to other people. Every time I had t Mai multe

$16 USD / oră
(0 recenzii)
0.0