Hospitality Guest Agent for Vacation Rental Properties!

$250-750 USD

Anulat

Data postării:

peste 5 ani în urmă

$250-750 USD

Plata la predare

Description You will be taking care of: - guest correspondence on airbnb, [login to view URL], vrbo, and other websites we have - taking phone calls from the guests - arranging housekeeping in between check-in and outs - submitting claims and following up - any relocation or cancellation of reservations - other guest-related correspondence and services! You can work remotely, but also can travel around to visit each properties (incentives and bonus provided). Your hours can be flexible, but most guest inquiries come during the weekends. You will be working part to full-time. We have about 8 properties, but over 60+ listings. We're looking to expand and in need of people who can grow together! Responsibilities - Create 100% customer satisfaction by offering friendly and sincere hospitality. - Great guest and offer assistance at the front desk at check-in and check-out. - Process guest registration and make reservations. - Provide outstanding customer service via phone calls, emails and in-person interactions with all guests. - Identify guest needs, create solutions and ensure a positive experience. - Establish, develop and maintain positive customer relationships. - Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. - Follow all procedures, guidelines and policies. - Utilize various software systems to optimize efficiency and performance. Requirements - Proven experience as a Guest Service Agent or equivalent experience - Excellent customer service, listening and phone etiquette skills - Ability to handle customer situations in a polite, professional and timely manner - Advanced communication and problem resolution skills - Excellent time management, organizational skills and ability to multi-task - Ability to work independently and/or in a team environment - Strong computer, typing and Office (Excel, Word, PowerPoint) skills - Familiarity with Customer Relationship Management (CRM) systems - Hands on experience with office machines (e.g. phones, printers, etc.) - Minimum high school diploma; AA, BS/BA degree preferred

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ID-ul proiectului: 17834214

Despre proiect

21 propuneri

Proiect la distanță

Activ: 6 ani în urmă

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21 freelanceri plasează o ofertă medie de $552 USD pentru proiect

@Excelentt

I have used Airbnb, booking and gumtree before. - Proven experience as a Guest Service Agent or equivalent experience I have worked as a Receptionist for a local Hotel - Excellent customer service, listening and phone etiquette skills I have 8 years of experience in customer support and phone support. - Ability to handle customer situations in a polite, professional and timely manner I have good patience. I always keep calm and reply politely. - Advanced communication and problem resolution skills Please share previously questions/FAQs - Ability to work independently and/or in a team environment I have worked in both independently and in a team. In-house & VIrtual Assistant. - Strong computer, typing and Office (Excel, Word, PowerPoint) skills I am professional with Excel, word and Powerpoint. - Familiarity with Customer Relationship Management (CRM) systems I have used Zendesk and Zoho - Hands on experience with office machines (e.g. phones, printers, etc.) I have operated phones and printers. - Minimum high school diploma; AA, BS/BA degree preferred I have a Bachelors Degree in Computer Science. Looking forward to working with you in the long run.

$250 USD în 7 zile

4,8

(41 recenzii)

6,4

@VOTIKO

Hi we are expert in customer support and help desk support. we will help you with best customer support for rental vacation properties. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team

$555 USD în 10 zile

4,9

(4 recenzii)

4,8

@funnyhoney

Worked in the luxury vacation rental sector for Australian brand Cocoon Luxury Properties. PMP certified IT project manager, MBA in marketing, business analyst, market researcher,writer, proficient in the field of business plans, presentations, SEO, social media, Adwords project management, presentations, marketing and branding, HR, operations, real estate, contracts, finance, legal, health, teams, training. Experience 10 years. willing to offer free trial and looking for a long term work association.

$666 USD în 30 zile

4,5

(4 recenzii)

3,7

@InternationalBPO

Hi we are expert in customer support and hospitality support. we have experience to provide helpdesk support to rental properties / hotels and many other business. we will handle all your customer very professionally and will provide best support on call. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. 24X7 BPO provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at freelance. 24X7 BPO team

$833 USD în 10 zile

5,0

(3 recenzii)

3,4

@revival786

Hi there, I am a professional in providing high quality writing service. I am highly interested in this project and I will love to assist you. Regards, Revival

$555 USD în 10 zile

5,0

(2 recenzii)

1,8

@VirtualBrainInc

Hello, I have briefly read the description on Hospitality-Guest-Agent-for-Vacation , and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget as well.

$277 USD în 10 zile

5,0

(1 recenzie)

0,4

@techobrie

hi sir we can do hsopitality guest agent for vacation High Quality + Fast Speed = Excellent Result + Business Success, this is my working style. I have gone through your Job post and I can understand your job requirement thoroughly. I have a total of 15 years of experience in Web Designing and Development and had completed a number of projects with some great graphics and User Interface so far. I have all the required skills and experience you need for the above Job. I have strong command over: * WordPress, PHP, Wordpress themeing, Plugin Development * Android and IOS all kind of mobile apps development *Responsive theme Design * HTML5, CSS3 , Jquery, Bootsrtap, Git, * Widget Development * Other CMS: Magento, Joomla, Expression Engine, Drupal etc. * I’m honest & trustworthy, dependable & fast learner. * I’ve over 7 years experience in Wordpress Website designing/development. * I am available 40 hours a week for your job. You can be assured of a quality communication and the quality of the work provided from my end. I’m looking forward to hearing from you soon. Thank you for considering my cover letter.

$260 USD în 10 zile

0,0

(0 recenzii)

0,0

@ProfessionalVibe

I am a new freelancer and I am eager to work. I am a native English speaker with an extensive professional background and I am customer obsessed. I will complete your job with high quality and on time.

$638 USD în 10 zile

0,0

(0 recenzii)

0,0

@pluckedchicken

Hi, I am a native English speaker with a Masters degree in Mass Communications. I have over 10 years of Communications experience. I have also interned for around 6 weeks in the past with a resort in Thailand. I would love to handle your project but would want to have a discussion with you on some of the specifics. Thanks, Rohan

$722 USD în 30 zile

0,0

(0 recenzii)

0,0

@Suzie201

Hard worker

$555 USD în 10 zile

0,0

(0 recenzii)

0,0

@monicasia

Hello, I’ve been on a customer service industry for almost 8 years. I know how to handle different types of customers. I’m willing to learn and i’m a hardworking person. Relevant Skills and Experience Worked as a customer representative at Macy’s I handled escalated calls and emails I’m a very patient person in handling customers I make sure customers are satisfied with the service

$555 USD în 5 zile

0,0

(0 recenzii)

0,0

@bcdickerson

I have an extensive customer service background. I am used to multitasking, and love making my clients happy. I treat guests, like I would want to be treated, and ensure everything is smooth.

$555 USD în 15 zile

0,0

(0 recenzii)

0,0

@anamarieabayata

I have 5 years experience in call center industry and I'm an I.T person. I can do multi tasking and self motivated person.

$500 USD în 10 zile

0,0

(0 recenzii)

0,0

@remarramos02

I've worked in the BPO industry for more than 11 years, most of my employments I've worked as Customer Service Representative (Inbound, Outbound, Email and Chat Support. I've worked for the same job in the past using a different platform and I guarantee you that I can deliver what is expected for this job. In fact, I've been an asset to every employer I ever had because I'm accountable for results

$583 USD în 10 zile

0,0

(0 recenzii)

0,0

@DMartins7

Hello! Excited to see this opportunity! This is exactly what I have done in the past! Have worked in Hospitality for several years and would love to do this! Have years experience working in Sales / Front Office in Management levels, feel like I am a natural Concierge as I love making guests happy!

$555 USD în 10 zile