Închis

Technical Support representative

Job Responsibilities

· Answer and respond to phone, email and chat inquiries from our customers.

· Assist with software installations.

· Document issues, file and follow up on customer problem tickets.

· Work with the Engineering team to resolve customer problems.

· Learn our software product inside and out.

· Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.

Job Requirements

· 3 years of experience in a technical support role.

· 4 year college degree preferred.

· Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.

· Experience with database concepts, web-based technologies, and operating systems.

· Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.

· Good judgment, capacity to independently evaluate situations and identify the optimum course of action.

· Excellent written and verbal English communication skills.

· Ability to interact politely with the occasional difficult customer.

· Ability to manage multiple tasks and set appropriate priorities.

· Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.

Aptitudini: Editare, Engleză (US), Gramatica limbii engleze, Corectură lingvistică, Asistent virtual

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Despre angajator:
( 0 recenzii ) Stockholm, Sweden

ID Proiect: #18734730

21 freelanceri licitează în medie 1074$ pentru acest proiect

sarbjeet911

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information T Mai multe

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cmayfield005C

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swift555

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4.9
vw6894728vw

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2.3
ayesha0124

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fvopias

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pvelasquez2000

I have 20 plus years working in complex environments with proven ability to understand and apply fixes to technical issues. I can provide my resume if requested.

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Sou2016

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ingenierowendell

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baa10161

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mahesh009

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preesuyal

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eeperez

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ninadpathak

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asifjans

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omprakash050181

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Ganeshj1970

I have 5 years of hardware and software troubleshooting experience. I have good communication skill. I can work in your time zone.

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Myriam26

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sajeeshchatl

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naishodayo

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