· Answer and respond to phone, email and chat inquiries from our customers.
· Assist with software installations.
· Document issues, file and follow up on customer problem tickets.
· Work with the Engineering team to resolve customer problems.
· Learn our software product inside and out.
· Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.
· 3 years of experience in a technical support role.
· 4 year college degree preferred.
· Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
· Experience with database concepts, web-based technologies, and operating systems.
· Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
· Good judgment, capacity to independently evaluate situations and identify the optimum course of action.
· Excellent written and verbal English communication skills.
· Ability to interact politely with the occasional difficult customer.
· Ability to manage multiple tasks and set appropriate priorities.
· Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
21 freelanceri licitează în medie 1074$ pentru acest proiect
Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information T Mai multe
Hi, I am a former staff writer for a daily newspaper and have been freelancing for 10 years as a writer and editor. My background in English literature has proven to be a huge asset for corporate clients, who apprecia Mai multe
Hey, I have PhD degree in marketing, and have around 5 years post qualification experience in writing. If you looking for technical writing, I'm the best solution here. Ping me to discuss...
Hi, I have 7+ years of experience as application support analyst. I have worked full time in IT industry for 6.5 years. After a break of few years I started working as freelancer. Right now I am looking for remote Mai multe
Hi there, I have checked the details. I have rich experience with Editing, English (US), English Grammar, Proofreading, Virtual Assistant. Please initiate the chat so we can discuss this job in detail.
I am a multilingual international expert with 20 years of professional experience in finance, fundraising, investments, analytics, project management, business planning and development, startups, intellectual property, Mai multe
I have 20 plus years working in complex environments with proven ability to understand and apply fixes to technical issues. I can provide my resume if requested.
Hello, I'm Sourav Paul from India. I'm a Microsoft Certified Professional System Engineer. I would like to join your project. If you have interested on me then kindly contact with me. Thanks & Regards, Sourav Pa Mai multe
I can help you with this project, i´m responsible, and good level english, experience translating articles and books. Also i'm electronic engineer, i´ve work as Electronic Technician, CSR for an insurance company remot Mai multe
hi! im very much interested in this job let me know when can i help you with i will be more than happy to work with you :-)
Good knowledge and experience in Technical support. Excellent troubleshooting skills. I am interested to work on the project and can dedicatedly work to resolve the technical issue. Also ready to negotiate cost. Looki Mai multe
Hello, I have gone through your project requirements and understand the work to be done on the project. I have years of experience in providing customer services to International/Domestic clients. I had been a Mai multe
Hello I would love to be part of your team, I meet the technical requirements that you require, however sincere my communication in English is quite basic, but in continuous learning, if you give me the opportunity I w Mai multe
Hi, Your project seems to be an interesting one, and one that I can fulfill too. Technical support involves a lot of variables, including soft skills, and patience. I've worked in support roles of various kinds Mai multe
Hi I am Microsoft certified professional have more than 5 years of web development experience. I am to freelancer after a long time, will give your best price and good quality work. for demo and past work i ca Mai multe
Hi thank you for Connecting us, I am Interested of your work, I have Typing speed 50 W.P., I have been working 5 years in administrative and clerical industry. Have been experience for data entry, proofreading, typis Mai multe
I have 5 years of hardware and software troubleshooting experience. I have good communication skill. I can work in your time zone.
Hi, I hope you are doing great! I have been working for 1 year and half as a customer service virtual assistant and then passed manager for 3 online shops in English, French and Spanish. My mission ended and I am cu Mai multe
Hello, I have read your project reauirement. I have worked as production support in a company. I also have 5 years of experience in programming with database and other operations.
hello,dear. I have read all your requirements for 'Technical Support representative' and I fully understood it. I am confident and I am sure that I am able to finish this project. Please come in contact with me, so tha Mai multe