Hi, I'm Ricardo, a native Spanish speaker and computer systems engineer but also highly experienced in customer support. I managed several successful multilingual online stores and one of my primary duties has been customer service via telephone and email, as well as live chat. I'm familiar with internet marketing, affiliate marketing, ZenDesk and Kayako, WordPress, Social Media and I have a basic understanding of HTML. I understand the importance of customer service as this sets future business in place and represents the establishment. I'm very responsible, reliable, quick, friendly, polite, accurate, flexible and consider myself as a problem solver. I pay strong attention to detail and understand the importance of being responsive. I have experience in working from home and understand the importance of reliability, I have a reliable internet connection, and Skype and I'm ready to start immediately to any proposed hours. I can proudly assure to give my absolute best in combining all elements of my knowledge. Thank you for your consideration.