I am a bilingual Arabic and English speaker with over 5 years of experience in the Marketing and Customer Services sector within the U.K, U.S, Middle east and French markets. I was trained at large Firm in the U.S and served as Team Leader for over 2 years.
I can provide a wide range of services such as customer retention, development and support using a variety of channels like live chats, e-mail, ticket and phone. I am determined to exceed customers expectations. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer retention and loyalty. I have consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Throughout the years of my experience as a Customer Service Agent I have developed the ability to lead teams, respond to customer inquiries, and mediate conflict in a timely manner. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. I am familiar with a variety of customer support tools and paltforms such as Tawk, Livezilla and Zendesk.