We are looking for Customer Contact Agents to join us immediately to deliver essential government support services.
If you have the right to work in United States, Canada, United Kingdom, possess exceptional customer service skills and want to make a difference helping people access vital government services, join us and apply now.
You are passionate about helping people, delivering great customer service and demonstrate exceptional empathy in everything you do. You enjoy speaking on phone, solving problems, and delivering solutions-based customer service outcomes, working in a supportive call center environment. Your engaging phone manner and quick, yet measured thinking will help callers towards a resolution, making a difference every day.
About the Role
This role is a work from home-based opportunity which you can do from anywhere in United States, and Canada, providing you have access to a suitable ergonomic environment where you can work effectively and safely from home, have access to either NBN or ADSL internet service, plus you have the right to work in United Kingdom. You will be taking calls from members of the public and supporting them across a broad range of queries, helping the Victorian community to remain healthy and safe. You will be well supported with training, knowledge documents & scripts, and coaching & team leader support.
Successful candidates will :
Have the highest levels of personal integrity, resilience, empathy and ethical behavior
Be available to work a rotating roster consisting of early, late and weekend shifts between 8am-8pm (AEDT), 7-days a week
The ability to follow processes and scripts, solve problems and be motivated to provide great customer service Experience in handling customer service interactions, preferably within a contact center environment
The ability to maintain confidentiality and impartiality
The ability to demonstrate composure and tolerance when handling difficult calls
The ability to navigate through multiple computer applications during customer interactions.
This is a position of trust and responsibility and to support this we will conduct a comprehensive police check.
In return, you will enjoy: Doing meaningful and vital work that makes a positive difference to people’s lives A world of opportunity which comes with working with a diverse and global organization, with a strong local presence Being part of a motivated team, working with great people Benefits@Concentrix, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners. Opportunities to broaden your experience and learn from expert colleagues whilst applying your skills in new ways.
At Concentrix, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defense, transport, justice, immigration, healthcare and citizen services. In our region, Concentrix employs more than 12,000 people across Australia, New Zealand and Hong Kong.
If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your application by clicking the 'Apply Now' button.
Concentrix values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – Concentrix (Gender), CocentrixEmbrace (Multicultural), Concentrix (Disability) and Concentrix(LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.