Phone-Based Customer Service Rep

@TaiPurity

Hello Dear Client, With vast experience in phone support, admin support and overall customer service i am perfect for this position. I have excellent communication skills, different CRM experience. You are guaranteed calls picked up on time and professionally during the agreed shift, customers greated warmly and all thrir enquiries taken care of, any issues and call outcomes updated in the CRM. I am available to start immediately and open to working monday to Saturday full time. Kindly send me a message for further discussion. Regards, Purity

@johntimothyr

Applying for this Role as I believe that my experience is already enough to qualify for the role. 10 years of BPO experience as a customer service representative. Check my reviews as well. Can work part time 5hrs a day.

@Microlent

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in CRM As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen

@safdarkhali1

With over 4 years of remote support experience and countless successful customer service projects under my belt, I believe I'm the ideal fit for your Phone-Based Customer Service Representative role. Your project requires reliability, adaptability and a knack for making customers feel understood and valued, areas where I excel. I've supported e-commerce and small business phone lines before, helping to resolve routine inquiries directly and escalating more complex issues to the appropriate parties. My knowledge base skills will serve you well in documenting each call's outcome in your CRM, ensuring we're always on top of common questions and delivering necessary follow-ups promptly. Additionally, my linguistic prowess in spoken English and multi-format transcription capability will easily facilitate smooth customer interactions while keeping records accurately for future reference. From virtual assistance to claims resolution to project coordination, I've covered a broad spectrum of administrative tasks that enhance my adaptability to different business needs—a quality that will prove invaluable as your phone-based customer service rep. In terms of infrastructure and software, I'm fully equipped with a quiet workspace, reliable phone and internet connection along with proficiency in Microsoft Office, Google Workspace, HubSpot Service Hub and Zendesk CRM to ensure streamlined operations.

@abakag

Hello, I'm Gladys and I believe my skill set aligns perfectly with your project requirements. Having worked extensively as an Executive and Virtual Assistant, I've been privileged to develop an exceptional level of proficiency in terms of customer service, support, document management, and data organization - all valuable to ensuring smooth phone-based operations. I understand how crucial it is for every customer to feel heard and appreciated. My approach combines a friendly disposition with active listening, providing real-time solutions while promptly documenting each case in your CRM. By meticulously tracking these records, we can readily identify common inquiries and act proactively on them, streamlining the overall process. Moreover, while I haven't directly supported e-commerce or small business phone lines before, my well-rounded experience has honed my ability to adapt quickly and excel in varied domains. I assure you that my dedication towards a positive customer experience paired with my thoroughly equipped home office will result in efficient calls management for your business. Let's partner together to create a stellar customer service experience!

@elisabethkaren

Halo, saya tertarik dan memiliki pengalaman sebagai Customer Service 2tahun. Smoga bisa bekerja sama dengan baik!

@groverpriyanka11

Good listener with great attitude, outstanding nature and reliable personality , easily adjustable and humble nature. These things are enough to good to go with your work

@MaryannJuliet01

Hello! I’d be glad to support your customers by handling inbound calls professionally, listening carefully to their concerns, and providing clear and friendly assistance. I’m comfortable communicating clearly, following instructions, learning a company’s knowledge base, and documenting information accurately. I understand the importance of knowing when to resolve an inquiry independently and when to escalate it appropriately. I’m also organized and detail-oriented, so I can keep CRM records accurate and up to date after each call. I’m willing to learn your products, services, procedures, and preferred communication style to provide consistent customer support. I’d be happy to discuss your shift requirements and workflow.

@omdutt26

I have 3 years of solid inbound customer support experience handling high-volume calls for both the Delhi Metro and a top UK e-commerce company. Through these roles, I have mastered handling order tracking, refunds, complaints, and route queries with speed, clear communication, and high customer satisfaction. I am fully comfortable speaking with UK clients, proficient with CRM tools, and skilled at resolving issues calmly on the first contact. I am reliable, quick to learn your specific processes, and ready to start immediately to bring great results to your team.

@Lohdzino

I have been working in telemarketing as an MTN Agent for 4 years now i have been in touch with people of different personalities, and i have been able to deal with them. I believe i can apply my skills and knowledge in your establishment. I know i will make a great representation and be of great help to you and your establishment if given the chance to

@noverikaanissa

Hi, Every inbound call is a chance to turn a question into a positive customer experience—and I can help make sure each caller gets a clear, friendly response. I can handle inbound calls, answer routine product and service questions, document each interaction accurately in your CRM, and escalate anything that requires further attention. I’m also comfortable working from a knowledge base and keeping notes on recurring questions so the information can stay useful and up to date. My background includes customer support, QA, administrative support, and customer communication, with experience using Zendesk and other digital tools to keep customer interactions organized. I’m based in Indonesia (GMT+7) and flexible working across different time zones. I’d be happy to start with a small paid trial. Best regards, Anissa Noverika P P.S. I’m ready to bring a calm, friendly, and professional voice to your inbound customer support.

@p1romana

I am writing to express my strong interest in the Phone-Based Customer Service Representative position. With over 4 years of corporate customer support experience including my current role at Amazon and previous experience at Teleperformance, I have developed exceptional active listening, issue diagnosis, and phone communication skills.

@zyntwo

Dalam tugas freelance, saya bertanggung jawab menjalankan beberapa jobdesk utama, meliputi: * Monitoring — Memantau aktivitas, performa, dan data secara berkala untuk memastikan pekerjaan berjalan sesuai target dan SOP. *Customer Service — Menangani dan memberikan balasan kepada pelanggan secara cepat, ramah, dan solutif. *Data Spreadsheet — Menginput, mengelola, memperbarui, dan menyusun data secara rapi serta akurat menggunakan spreadsheet. *Copywriter — Membuat dan menyusun materi tulisan yang menarik, informatif, dan sesuai kebutuhan promosi maupun komunikasi. *Editor - Mengedit video, gambar , desain logo, konten promosi & ads marketing Terima kasih atas waktu dan perhatiannya. Saya berharap dapat menjadi bagian dari perkembangan produk dan layanan Anda. Salam, Rizan Akun tiktok: @quotesofthedays93

@victoriae66

Hi, I'm Victoria I’d be happy to help support your inbound customer service lines. I have experience in customer-facing roles where clear communication, patience, active listening, and accurate documentation are important. I’m comfortable answering routine customer questions, following a knowledge base, documenting call outcomes, and escalating issues when they fall outside my scope. My background also includes administrative support, data entry, CRM-related tasks, and working with customers directly, so I understand the importance of keeping accurate records while making the customer feel genuinely heard. I’m confident communicating in spoken English, have a reliable internet connection and a quiet workspace, and I’m comfortable learning your products, services, and preferred call-handling process. I may not have worked specifically on an e-commerce phone line, but I have several years of customer service experience and I’m a quick learner. Once I understand your FAQs and escalation process, I can handle routine inquiries confidently and consistently. I’d be glad to discuss your shift requirements and get started.

@simonmorsh02

Hello, I’m interested in representing your business as a reliable inbound customer-service representative. I bring 25 years of customer-facing and business experience, including Nike and 7-Eleven in the USA, U.S. factory management, property management, e-commerce and running my own business, Silk N Silicon. My customer-service background includes handling product questions, complaints, follow-ups and customer communication. I have hands-on experience with live chat and platforms including Zendesk, Freshdesk and Olark, plus Shopify, WooCommerce, Amazon, eBay and Etsy. I can follow a knowledge base, resolve routine questions professionally, document every call accurately in your CRM and escalate issues when appropriate. My Nike experience included direct customer support, where I learned to listen carefully, identify the issue and provide practical solutions quickly. I’m also comfortable updating FAQs/knowledge bases as recurring questions arise. I’m USA-educated, fluent in English and Bengali, hold a Customer Service Diploma from Ireland, and have four professional recommendations from the USA. I have a quiet workspace, reliable internet and can maintain consistent coverage. I’m also a published author of *Angecorex Points (Part One)*, *Transformative Wellness* and *Blueprint to Business Success*. *Angecorex Points* is currently under review by the Library of Congress. Available 7 days/week, 24 hours | UTC+6 | Rate: Negotiable Regards, Mollah Morshed

@cynthiam685

Hi there, I would love to support your inbound phone lines and deliver a warm, reliable customer service experience for your callers. My primary focus is providing high-touch, inbound customer support for small businesses and e-commerce stores. I specialize in answering product and service inquiries, maintaining accurate notes and call logs in CRMs, and ensuring every client feels valued and supported. How I can help your team: Inbound Call Handling: Greeting callers warmly, active listening, and addressing routine inquiries promptly using your knowledge base. CRM & Documentation: Accurately logging every caller’s interaction, common questions, and follow-up notes so your team stays completely organized. Escalations & Efficiency: Confidently resolving routine issues while seamlessly escalating complex or off-scope inquiries to the right team member. Professional Setup: Clear, articulate spoken English, a fully quiet workspace, high-speed internet, and a reliable setup for VoIP/phone tools. I am ready to adapt quickly to your guidelines and knowledge base during agreed shift hours. I look forward to connecting and discussing how I can assist your team! Best regards, Cynthia Nkatha Mugambi

@Meereean

Hi, I would love to help manage your inbound calls and be a reliable point of contact for your customers. I am comfortable handling routine questions, documenting call outcomes accurately and escalating issues when necessary. I’m organized, patient, clear in communication, and able to remain professional even when dealing with frustrated customers. I have a quiet workspace, reliable internet, and I am committed to being punctual and dependable during agreed shift hours. I would be happy to become someone you can trust to represent your business professionally on every call. I would love the opportunity to support your team and deliver great service to your customers. I look forward to working with you.

@varsha781

I am a highly organized and detail-oriented professional with strong experience in business administration, data management, customer support, and day-to-day operational tasks. I am reliable, proactive, and committed to delivering accurate, high-quality work within deadlines. I can quickly understand project requirements, maintain clear communication, and ensure tasks are completed efficiently and professionally. I would be glad to bring my skills and dedication to your project and contribute to achieving your goals.

@kavyas528

Hello, I am the best candidate for this project because I have 3+ years of proven experience in cold calling, telesales, lead generation and appointment setting. I have fluent spoken English with clear pronunciation and I am confident in talking to business owners and decision-makers. I can make high-volume outbound cold calls, handle rejection professionally, ask qualification questions to identify qualified leads, and schedule meetings. I will also handle complete follow-ups via phone, email, WhatsApp, LinkedIn, Facebook and X/Twitter, send professional personalized outreach messages, research and generate additional leads, and maintain organized records of calls, conversations, follow-ups and appointments in Excel with daily reports on calls made, responses, interested leads and meetings scheduled. I have also hired and trained telesales executives, so I can follow scripts while sounding natural and conversational. I have reliable internet, quiet working environment and professional headset for calls, and I can start immediately and work independently. Thank you.