I am looking to get a case management system developed. We currently have a bespoke system, but it is dated and basic. It must be written in PHP / MySQL with a user-friendly interface. It will require two main sections, which I will outline below.
• The code must be clean, and easy to expand upon / debug. And dynamic, no hard coding.
• The database must be normalised, with repeating items stored in separate tables.
Section 1 is simply a user input screen. This will be used by telephone agents to gather information, and thus must be clean and fluent. Features include:
• Automatic saving, once form data is input and the user moves to the next field, the data must save automatically via AJAX or some other technology.
• Ability to save an incomplete lead (Customer on telephone didn’t have all information)
• Prompt for key fields but not intrusively.
Section 2 is an admin section. This will require the following features:
• List all cases sent by the users in section one.
• Ability to enter each case, and edit it
• Ability to add notes to each case
• Change the status of each case
• Assign cases to employees
• Highlight cases that have not be accessed or worked on in X period of time.
• Some basic reporting (See all cases by X user. Search by first name, surname ect)
• Notifications on cases
• Call back reminders
• Send emails to clients based on templates
We would like to expand and add more features but at a later date.
I have little coding experience, and have tried to code a new platform myself, but do not have the time to complete it. I can provide a database structure for you to either use, or use as a starting point. I can provide a copy of our old script so you can see a demo.
31 freelanceri licitează în medie 296£ pentru acest proiect
We are a team of designers and developers with expertise and experience in Photoshop, HTML5, CSS3, PHP, AJAX, JQuery, Angular JS, XML, Wordpress, Joomla, Shopify, Bootstrap, CodeIgniter, Laravel, Google Map API and MyS Mai multe
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