This customisation is required for osticket v1.9.x
We want a new feature to be able to import a CSV spreadsheet file, and do batch message update, and/or closing of any tickets in osticket. Currently, any ticket updates can only be made manually, one by one through online form.
we initially expect our .csv to contain a list of the below fields:
1. ticket number
2. ticket status
3. post reply message
4. post internal note title
5. post internal note message
(1) ticket number will identify the ticket to be updated
(2), (3), (4), (5) are the data fields to be mass updated according to the CSV file.
- best if this customisation is implemented as an osticket plug-in. if this is not possible, we can also accept changes to core files.
- maybe a new section of form, or a new form will be provided after SCP staff/agent login, for us to select the .CSV file and do the CSV file import.
- we expect the .csv file to be first saved into a new database table, we call it a "ticket interface". And then a new, separate process shall start to update each of the listed tickets at the backend, and provide a success/failure status with error codes if any after the whole .csv file is fully processed. All the update status and error codes should be written back to the new database table as log.
- this customisation shall check if the ticket number in the CSV is within access authority by the logged-in staff/agent. If the logged-in staff doesn't have authority to access tickets (decided by "Agent Groups" in OST), of course that should be rejected and this ticket update shall fail with an error.
- a simple report listing all ticket update status shall pop-up on screen once the whole upload and import process finishes.
- "ticket interface" database table may contain the below columns:
01. ticket number
02. ticket status
03. post reply message
04. post internal note title
05. post internal note message
06. creation date
07. created by (osticket agent)
08. last updated date
09. last updated by (osticket agent)
10. import result (success/failure)
11. import error
21 freelanceri licitează în medie 506$ pentru acest proiect
Hello, As per need, you need a osticket mass ticket update, we have shared our company portfolio please go through it: We are a team of professional Full Stack developers with an experience of more than 8+ years in c Mai multe
With Freelancer Preferred badge bound to give 100% Quality (Let's Chat) Hello, A great team is here for your service!! I read the project description properly, and I agreed to fulfill 100% of all your requirements. Mai multe
This wont be a plugin. It will be a stand alone script for mass update via csv file. I need ftp and cpanel access for the code and database access for it. I dont know why you need sep table named "ticket interface" for Mai multe
***# 6 Years PHP Extensive Expert #*** Firstly, I acknowledge I have gone through your requirements would like to discuss more the work. I have more than 6 years of experience in PHP, I am also highly proficient at bu Mai multe
Hello stelsss, I have checked your project(osticket mass ticket update - new function development) requirements.. We are one of the best programming team on freelancer. Awarded PREFERRED FREELANCER BADGE by Freelance Mai multe
Hi I am a technical evangelist, developer and can do this task for you. I have more than 15 years of experience in software development and am a Microsoft certified professional. I have strong work experience in Nopcom Mai multe
Hello, Greetings for the day!!!!! I have read your description, I see that you you are looking for an expertise web-site developer. I am best suitable candidate for this project as my skills and experience best fi Mai multe
Dear Hiring Manager, I read your job description and I can impletment the required funstions so let me know when we can discuss the work. I am a professional programmer on PHP+MySQL+WordPress. Here is few recent work Mai multe
I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server 20 Mai multe
Glad to meet you. I have checked your project description and requirements carefully. --OSticket Expert(customizing, plugin developement, many experiences)-- I am a senior web developer has 8+ years of good experience. Mai multe
Hello, I hope you are doing well! We at KrishaWeb are the most preferred agency for our client due to 100% recommendation and “5 STAR” rating from our clients which we achieve through excellent client support as well Mai multe
( ͡ᵔ ͜ʖ ͡ᵔ ) Hi, Dear. Thank you for your job posting. I read your description very carefully. I have rich experience with several field. In particular, I had a lot of experience in the following: o backend: laravel, Mai multe
Hello We are a team of experts, we can design any web page and make it functional with any back end technology whether it is php, laravel, ci or wordpress. We are having some fine developers for CMS and server side scr Mai multe
⭐ Dear Client. ⭐, how have you been? I've read your project description carefully. I am an excellent Full-Stack Web development expert. I think your project is very suitable for me. I 'm very interested in your p Mai multe
♔♔♔ I don’t build in order to have clients. I have clients in order to build.♔♔♔ As per your requirement, I would like to tell you that I have a very strong experience of more than 7 years in the field of design and Mai multe
Greetings! I am very thankful for this chance because I have a similar kind of expertise and work experience. Let me introduce myself via the following. [login to view URL] Promise a high quality and on time. I would like Mai multe
Hello, I read your project description carefully and I am really interested in your project. I have good skills and experiences as you requested on your project. I have professional knowledge and rich experiences in P Mai multe
$$$$$- Good Lucky!-$$$$$ Expert Here!!!!! I am very interested to your project and ready to start right now. I have read your project requirement carefully. I have many experience in Laravel PHP, Angular and React, Rea Mai multe
Hi, This is Vipin, an alumnus of IIT Kanpur. I have 6+ years of experience in customized software, web and mobile app development and has expertise in Android, iOS, Python, Magento, PHP, HTML, Java, Angular and Ioni Mai multe
---- OSTICKET & CSV Importer EXPERT ---------------- i read details of your requirements ---------- i can fulfill your requirements as per my experiences ------------you can chat with me for details ------------ 17 ye Mai multe