Product and Service Design

Product and Service Design

Design a service to support travelers in a Central Train Station

1. Increase the information provided to travelers

2. Optimize the time travelers use at the train station

3. Give travelers the possibility to use the train station as part of a daily routine – e.g. shopping


• A persona and its use of the services and facilities of the train station

• The service and facilities that contribute to value creation during the experience of the train station (the value constellation)

• A scenario of service use, that describes the sequence of event before, during and after the use of the train station

• The service Architecture (the group can choose whether the representation of the architecture is Diachronic or Synchronic)

• The service blueprint, highlighting the sequence of event, the touchpoints and the stakeholders involved in the delivery of the service


5 pages including the graphic description of the project, the process and a critical reflection upon the tools chosen in the various phases. Each page may relate to one of the phases mentioned above.

Aptitudini: Design produse

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Despre angajator:
( 91 recenzii ) Berlin, Germany

ID proiect: #11928333

Acordat lui:


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110$ USD în 8 zile
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10 freelancers are bidding on average $245 for this job


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