1. Develop analytics to solutions classify the complaints and analyze them effectively.
The solution needed to analyze different types of complaints and root cause of the complaints.
2. Web page for submission of complaints about the products/services delivery
The web page will take the following inputs from the customer
a. Name of the customer
b. Delivery consignment/invoice reference
c. Invoice/Consignment date
d. Product name
f. Nature of the complaints
After submitting the complaint, a reference number should be generated and returned to
customer for future reference.
3. Web page for search of updates on the complaints
The web page will provide search option based on the following inputs:
a. Complaint reference number or invoice reference number
After submitting the complaint reference number or invoice reference number generated, the
system should fetch the relevant updates and display on the web page.
4. Develop a ML model to classify new complaints arriving from a stream of complaints web
portal and assign a department to work on it. This will help promptly address a complaint by most appropriate department.
List of deliverables
1. Solution design
2. Data driven dashboard
3. ML model for classifying the complaints
4. Code (html, py, db files)
5. All the contents in compressed zip file format
6. Naming conventions as per format
2 freelanceri licitează în medie 1775₹ pentru acest proiect
Hello sir. Your project attracted my attention at first glance, because I've extensive experience in Python, Machine Learning Programming, NLP, AI. I'm really confident about your project, and very eager to join your Mai multe
Hello sir, Good day I have read the description of your project and understood that you are looking for a Complaint management system website. Talking about my expertise, i possess very good expertise in HTML5, Node j Mai multe