Proposing a HC of 5, working hours 8am-5pm CST. All agents are tenured CSRs, with full knowledge of FCR,building rapport building, CPNI and all other requirement for an excellent CSR.
Relevant Skills and Experience
Strengths are, team building and leadership, BPO call center management,product management, process improvement, excellent oral and wriiten communication skills, target management, CS, sales.