Surpass Software Support Representatives answer users' questions, troubleshoot problems and, in general, help users get the most from their software. Help is provided by email, telephone, and web chat, and sometimes involves remote control of users' computers. Other duties might include developing and updating documentation, knowledgebase articles, video tutorials, and conducting live webinars. Support representatives work together with Software Development to help make the software better based on users needs and suggestions.
Surpass Software serves users who vary in their levels of expertise and experience, from novice library volunteers to experienced librarians and high-level IT administrators responsible for many locations.
Employees are responsible for providing their own computer (Windows 10) and broadband Internet connection. A web cam and microphone are required for occasional video staff meetings. Surpass Software provides a computer-based VoIP telephone connection or an Ethernet connected VoIP telephone but some employees prefer to have incoming calls routed to their personal land-line or cell phones. Surpass Software provides all required software such as Microsoft Office.
19 freelanceri licitează în medie 32$/oră pentru acest proiect
Hello I can work dedicated for Surpass software and I may be a good fit for your requirement. Please contact me if a further discussion is needed on my work profile and experience. Thanks
Hi, I would like to work as a chat representative for your company. With 7 years of technical and customer service support under my belt, I believe I can help your customers get the best experience with your software.
I am customer support professional with 10+ years of experience and worked in IT system support, application deployment, application troubleshooting etc.
I have hands-on experience in support of software solutions and client handling. I have hands-on experience in building an application using java, python, and php.