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Customer support for Spanish-speaking users of crowdfunding platform

・General: Customer support for Spanish-speaking users of crowdfunding platform

・About us: We’re a Japanese company that is managing a global donation-type crowdfunding platform named Airfunding, where people from Spanish speaking countries like Mexico, Colombia, Ecuador, or Guatemala represent a high percentage of users

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・Premises

We’re looking for a person to be in charge of the general support to Spanish-speaking users in the process of creating and opening projects in our crowdfunding platform, and help them solve their doubts and problems with the service.

In Airfunding, when a project owner gets 3 supports in his/her project, it can be ranked to what we call “Worldwide stage”. This means that the project is translated to different languages and featured worldwide in our different platforms and networks

A personal verification and project content verification has to be passed to have a project published worldwide.

We need someone who can guide and support Spanish-speaking users to do this process

・What is the job about?

Main tasks:

-Customer support in Spanish

-Contact users who gained 3 supports or more, to help them get their projects published worldwide

-Reply inquiries from users in Spanish

-Extra: research

Characteristics:

-Work time: 4 hours a day during weekdays

-Weekends and public holidays free (according to your country’s calendar)

-Hourly wage: $4

・Requirements:

-Native in Spanish

-Living in one of these countries: Mexico, Colombia, Ecuador, Guatemala

-Business level of English

-Able to communicate swiftly and on time

-Good access to internet connection

-Empathy and personal communication skills

-Computer skills

-World and Excel

・Nice to have

-Knowledge on crowdfunding

-If you can write in Portuguese too, would be amazing!

-Writing skills

-Communication skills

・Hiring Process

-Project content improve test

This is an actual project opened in our platform

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-The project needs to be improved with added information that proves that the project and the intention of the project owner are real

-What kind of questions would you ask to the project owner to add that extra information in the project?

-Write us the questions through direct message.

*Reference:

Here you can see a project that has been improved already

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You can take it as a reference

-Interview

We will screen the applications and all applicants who passed the first test will then be invited to a web interview.

Web interview (about 20~30 min.)

Aptitudini: Spaniolă, Crowdfunding, Ortografie engleză, Redactare conţinut

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Despre angajator:
( 54 recenzii ) Tokyo, Japan

ID Proiect: #25689463

24 freelanceri licitează în medie 5$/oră pentru acest proiect

Oordosgoitia

Dear Employer, I'm a native spanish speaker. I'm a translator writer, customer support and proofreader with More than 5 years of experience. I speak spanish, english and french. Also, I'm system engineer and physician Mai multe

$4 USD / oră
(53 recenzii)
6.0
aemgomez

Hello my name is Armando I am from Venezuela, I would like to be in this project, I have some questions, I am doing in both english and spanish... Where do you thing to do your project? ¿Donde has pensado en llevar a Mai multe

$4 USD / oră
(5 recenzii)
1.8
Aletex1983

Hello my name is Alex Jiménez, I am a native Spanish and live in Madrid . I am an expert with CUSTOMERS and I can help you, I usually work with technical content so I could also do a product description. I have re Mai multe

$4 USD / oră
(3 recenzii)
1.5
OrianaRG

Greetings, I'm a professional 32 years old english teacher with years of experience in Ecuador and Venezuela. I'm also a graphic designer with a 3-year TSU certificate in graphic design. I worked as a volunteer agent Mai multe

$4 USD / oră
(0 recenzii)
0.0
ingraulbarbosa

I HAVE EXPERIENCE WITH CROWDFOUNDING AS USER AND I LIVE IN MEXICO, I CAN WORK 4 TO 10 HOURS PER WEEK AND IM INTERESTED IN THE JOB. I HAVE BUSSINESS LEVEL IN ENGLISH, ALSO EXPERIENCE IN WEB SEARCHING, RATING QUERYS, E Mai multe

$5 USD / oră
(0 recenzii)
0.0
valentinavelasco

Resolver todas las dudas y problemas en cuanto al proyecto, guiarlos de una forma sencilla en donde se sientan confortables para que todo se de y el resultado sea el esperado.

$5 USD / oră
(0 recenzii)
0.0
baralecarolinaB

I have more than 10 years of experience working online as a secretary and in customer service. I have worked in a call center for MCI. I am committed with my work and I am willing to learn and grow.

$5 USD / oră
(0 recenzii)
0.0
patydominguez

Hola, mi nombre es Cynthia Domínguez, soy de la Ciudad de México y me encuentro interesada en el proyecto

$5 USD / oră
(0 recenzii)
0.0
marleja08

Buen dìa. Soy una persona organizada, receptiva, dispuesta al aprendizaje continuo, respetuosa, con iniciativa, interesada en crecer en el ámbito laboral y personal para así poder desarrollar todas mis actitudes y apt Mai multe

$5 USD / oră
(0 recenzii)
0.0
rosmy790

Nice day, i've the required skills for the job. Because i have been working in similar jobs like this, also i've learnd the comunication task.

$4 USD / oră
(0 recenzii)
0.0
Cazancot95

I'm Carlos. I've worked in bilingual call centers (spanish/English) for the last 8 months. I'm native in Spanish. Currently living in Bogotá, Colombia

$5 USD / oră
(0 recenzii)
0.0
yannessy1

Hello, My Name is Yan Nessy and I am very interested in your offer. I am an experienced translator English – Spanish – English. Formally in ¨[login to view URL]¨, native Spanish Speaker, raised in the U.S.A., I th Mai multe

$4 USD / oră
(0 recenzii)
0.0
danteglz15

English 80% Spanish perfect

$5 USD / oră
(0 recenzii)
0.0
bargerking

I would love to work with you. I have no problem on working 8 hours per day, weekdays and local day offs. I have experience working in ong's, and also right now I am working to establish a branch here in Guatemala, as Mai multe

$8 USD / oră
(0 recenzii)
0.0
julilocascio

Hi there, I'm native in both Spanish and English. I'm from Argentina, I studied English my whole life and I'm and architect. I have experience in translation of different documents in both languages.

$6 USD / oră
(0 recenzii)
0.0
mauricioaquinof

I would like to help you with your project. I' m a native spanish speaker, live in Guatemala and I am in total dispositions.

$6 USD / oră
(0 recenzii)
0.0
$5 USD / oră
(0 recenzii)
0.0
jegawar

I am fluent in Spanish and English. I am very good with helping people and finding solutions. I live in Ecuador and I am available to work from home. Relevant Skills and Experience Customer Service experience, I work Mai multe

$6 USD / oră
(0 recenzii)
0.0
carsostore

Hi, I am Luis, I am from México. I am really experienced in regards of customer service because I was Quality Engineer on an automotive company, which as you may know requires a high level customer satisfaction. Now Mai multe

$6 USD / oră
(0 recenzii)
0.0
Alexfreelance19

Hi! My name is Alex. I was born in Colombia so I am native in Latin Spanish. I have 3 years experience as a research assistant for top researchers and I have worked in several projects including UNICEF. My role was to Mai multe

$5 USD / oră
(0 recenzii)
0.0