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Helpdesk Technician - Level 1/2

$8-15 AUD / hour

Închis
Data postării: circa 5 ani în urmă

$8-15 AUD / hour

Sydney Technology Solutions are seeking a Senior Systems Engineer to work as part of our Service Desk Team. All applicants MUST be available to work a minimum of 8.30am to 5.30pm Monday to Friday Australian Eastern Summer / Standard Time (Sydney) It is essential that the applicant is focused on delivering a superior support experience to our clients by phone, email & or service desk. Essential Duties and Responsibilities: • IT support relating to technical issues involving core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware – MUST have strong Hyper-V (cluster shared volumes), Azure & Office 365 Skills. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. • Engineer and implement system solutions for customers using technologies that meet their needs • Implement and support disaster recovery solutions • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security – strong Cisco Router experience is essential. • Remote access solution implementation and support: VPN, Terminal Services, and Citrix • System documentation and consulting services to include system reviews and recommendations • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Ability to work in a team and communicate effectively • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs • Document internal processes and procedures related to duties and responsibilities • Responsible for entering time and expenses in ConnectWise as it occurs • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University • Work through project tickets and phases in ConnectWise as assigned by a Project Manager • Enter all work as service or project tickets into ConnectWise • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Diagnosis skills of technical issues • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment • Experience with MSP Tools such as Labtech & Connectwise are highly desirable • Experience with GFI Products such as WebMonitor, MailArchiver & MAX Backup (IASO) highly desirable
ID-ul proiectului: 18583572

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Activ: 5 ani în urmă

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23 freelanceri plasează o ofertă medie de $14 AUD/oră pentru proiect
Avatarul utilizatorului
Hello, I would fit as a level 2 network engineer. I have the following international certifications from Cisco: - CCNP Routing and Switching (Valid) - CCNA Cyber Ops (Valid) - Cisco business analyst. I also have experience working with Windows and Linux distributions. For more information, please contact me and I can details many more skills listed on this project. Best regards, Juan Molleda
$15 AUD în 40 zile
5,0 (95 recenzii)
6,4
6,4
Avatarul utilizatorului
Hi, Im to work in this job, I can start when you want, Look my profile, I have some certifications about Linux, CCNA, MikroTik, VoIP and other
$16 AUD în 40 zile
4,9 (98 recenzii)
6,1
6,1
Avatarul utilizatorului
Respected Sir, I am a expert system admin with 15 years experience. I have worked on corporate industry for 8 years in Microsoft, Linux and as Manager. I have read your project requirement and i am ready to work in your time zone. Willing to discuss more. Yours Sincerely
$15 AUD în 40 zile
5,0 (70 recenzii)
5,9
5,9
Avatarul utilizatorului
I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make from me have both the knowledge and experience to help you ,moreover I have a master degree in communication and electronics engineering so if you need a help then you may drop me a message, thanks
$16 AUD în 40 zile
4,6 (62 recenzii)
5,7
5,7
Avatarul utilizatorului
Dear Sir /Madam I am Currently working for an Australian Employer based in Adelaide, Happy To help you full time if i am selected happy to discuss further Regards Niroshan Ezra
$14 AUD în 40 zile
5,0 (6 recenzii)
2,8
2,8
Avatarul utilizatorului
I am an enthusiastic professional with the necessary drive and determination needed to resolve complex IT operational issues on various network implementations. Possessing effective organizational skills and excellent working knowledge of IT/Network Infrastructure, now looking for a new and challenging IT position, on which I will make best use of my existing skills and experience and also further my development.
$8 AUD în 40 zile
4,8 (1 recenzie)
0,4
0,4
Avatarul utilizatorului
Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need an engineer for the helpdesk. We have vast experience in managing Datacenter based on VMware ESXi servers. Currently, we are managing few datacenters in Canada. We have been in IT infrastructure services for recent 7+ years with high expertise and experiences. We are working on multiple Canadian projects. We are managing In-house datacenter, server, network performance & security, firewall management, Virtual platforms (VMware, Hyper-V, Citrix ). We are serving high quality and 100 percent satisfied services to our clients. (to view our clientele, visit on our website) We have a CISCO, Microsoft, and VMware certified technical team with the high-level technical exposure. Our Tech. expertise: Windows AD, DNS, DHCP, IIS, Azure Services, AWS, VLAN, Trunking, MPLS, VPN, Routing & Switching, Fiber/ iSCSI networking, NAS and SAN storage Array Config.,Router configuration, Layer2 & 3 Switch management, Remote Support, Network, and PC Security, Network/Server Troubleshooting and performance Optimization, ESXi, vCentre, vMotion, Hyper-V, Live Migration. For further discussion, you can ping a message to me.
$13 AUD în 40 zile
5,0 (2 recenzii)
0,5
0,5
Avatarul utilizatorului
Hello, I have more than 12 years experience as a System Administrator. we can discuss more in chat regarding your needs. Thank you, Gopal Trivedi
$20 AUD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Having great experience of Desktop Support, implementing, setting up SMB computer networks and managing ICT system integration. Strong background of networking infrastructure and services on ICT integrated systems including Microsoft, Cisco, VMWare technology, etc. I used to work for ICT service provider as well as being a local IT in previous companies, having mindset of business process and the understanding of ITIL. My expertise in IT infrastructure including PC, server, networking make me a great addition to your team.
$28 AUD în 40 zile
0,0 (0 recenzii)
0,0
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Avatarul utilizatorului
I am a Microsoft Certified Professional (MCP) and (MCSA) with experience managing server and network infrastructure across multiple platform of Windows, Unix and Linux Environment. I believe I have the qualifications that you need. Thanks, Arnel
$8 AUD în 40 zile
0,0 (0 recenzii)
0,0
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Avatarul utilizatorului
I am Currently working as an IT Support Engineer with Experience of 2 years in this field. I am a Cisco Certified Network Associate. My responsibility as an IT Support Engineer is to provide Level 1 Technical Support to our USA based Clients (Verizon Premium Stores) Remotely. I am able to perform all the Duties you have mentioned efficiently as I have been providing IT/ Helpdesk Support for 2 years.
$12 AUD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
• Owed qualified professional with over 9 years’ experience in Design, Deployment, Implementation and Management of Telecom network, Data Centers, Data, Voice, Security, Wireless, UCS servers and App Performance Optimization services. • Bachelor Degree in Electronic Engineering. • Cisco Certified Professional (CCNP, CCNA) with strong expertise in Visio network design and documentation and network audits, network design and development, LAN / WAN monitoring, network optimization, analysis and administration. • Juniper Certified (JNCIS-ER, JNCIA-EX, JNCIA-ER, JNCIA-JUNOS, JNCIS-SEC) • Designing, Planning & Implementation of Data Center Cisco and Multi-Vendor HPE & Aruba, Juniper, Fortinet, Bluecoat, A-10 and F5. • Initiated planning, conniving, and execution of Disaster Recovery of Data Center sites. • Implementation, Designing, and Deployment of Security product Cisco Firewall ASA, IPS, ISE, Splunk, Fortinet Firewall, DDOs, Palo Alto, FireEye, Hp Arc Sight & Checkpoint. • Planning & Implementation of Network Infrastructures LAN/MAN/WAN asper customer needs. • Responsible to make all technical proposals and provide the best network solution. • Imposition and troubleshooting of Routing & switching from Access layer, Distribution Layer to Core Layer. IT support relating to technical issues applications, virtual and hyper-V environments built on Citrix, Microsoft, and VMware.
$16 AUD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
University graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk. Relevant Skills and Experience TECHNOLOGY SUMMARY Systems: Windows/7/8/10/server 2012/2016, Mac OS Software: MS Project, MS Office Notes Protocols: TCP/IP, DNS, DDNS, DHCP, DHCPv6 Experience: Active Direcvtory, Windows
$11 AUD în 15 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
• Azure AD/AD Connect, AD On-Prem, Exchange Online, Proofpoint, SharePoint Online, SSO • Level 2 and Level 3 Support for problems identified within act as an escalation for Level 1 and Level 2 Managed Services support technicians • Troubleshoot and resolve system issues. Identify and help implement prevention measures. Follow Severity 1/outage procedures and processes. • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as scheduled. • Continuously improve and automate administrative and operational tasks by leveraging automation, scripting (PowerShell), and 3rd party tools. • Create and maintain documentation as it relates to server equipment, and configuration(s). • Follow and help maintain formal procedures and policies related to server operating patching, system security, database integrity, performance monitoring and system changes. Responsible for integration with Microsoft Exchange and Office 365 as part of lifecycle and transfer projects across multiple customers. • Clarification of technical details with the customer as well as initial installations of new applications. They prepare installation instructions and, if necessary, support the downstream offices for technical clarifications on site at the customer. • Provide 3rd level support in the incident management process and support the team in task forces. Solving complex problems and errors completes your mission. • Working with Cloud Migration and Office 365. • implementing
$11 AUD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Hi There.. I am having 8 years of exp as Support engineer. Please give me chance to get into this so that I will share my exp with you. My Tech. Skills: Windows server, Exchange, Active directory, Antivirus, Hyper-V and Mobility.
$12 AUD în 20 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Dear! Greetings.... Hope you are great. I just understand you need a technical support engineer to work on Australian Timings. I am registered engineer having more than 5 years of professional experience including 3 years as an IT Manager. Skills: Microsoft server 2016/office 365 Cisco Mikrotik Zeroshell pfsense Exchange server I am offering my services for full time at you given rate and ready to join ASAP. Thanks and Regards, Saif ud Din
$8 AUD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
i am ccna ccnp certified with 11 years of experience in network and security. i can help you on this project. my whatsapp number...+91-9850235494
$16 AUD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
10 anos de experiencia en el area IT, disponibilidad para trabajar inmediata, responsable, comprometido con el trabajo.
$11 AUD în 50 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
I have 18 Years of IT Support experience at L1/L2. I have trained a lots of apprentices in my previous job roles. I have a lot of experience dealing with people from receptionist to a director to a CEO.
$13 AUD în 40 zile
0,0 (0 recenzii)
0,0
0,0

Despre client

Steagul CANADA
Canada
0,0
0
Membru din ian. 9, 2018

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