Call Answering Person Needed for Freelance Position
$2-8 AUD / oră
Are you a talented communicator with excellent phone etiquette? Do you enjoy assisting customers and providing exceptional service? Look no further! Our dynamic and growing business is currently seeking a dedicated Call Answering Person to join our team on a freelance basis.
As our Call Answering Person, your primary responsibility will be to answer incoming calls promptly and assist callers with their inquiries. Additional duties may include:
1. Greeting callers in a friendly and professional manner.
2. Gathering and verifying caller information as required.
3. Providing accurate and relevant information to callers.
4. Taking messages and relaying them to the appropriate party.
5. Escalating urgent or complex issues to the relevant supervisor.
6. Maintaining detailed and accurate call logs.
7. Adhering to established call handling protocols and procedures.
8. Providing outstanding customer service and ensuring customer satisfaction.
To excel in this role, we require the following qualifications:
1. Previous experience in a customer service or call center role is preferred.
2. Exceptional verbal communication skills and a pleasant phone demeanor.
3. Strong problem-solving abilities and the ability to think on your feet.
4. Excellent organizational and multitasking skills.
5. Proficiency in using phone systems and basic computer applications.
6. Availability to work flexible hours based on call volume (part-time or full-time).
7. Reliable internet connection and a quiet work environment to handle calls.
We understand the value of your time and expertise. Therefore, we offer a fair compensation structure based on either the number of calls answered or the total call time, depending on your preference. The details of the payment structure can be discussed during the selection process..
Join our team today and contribute to our commitment to outstanding customer service! We look forward to hearing from you and discussing the possibilities of working together.
ID Proiect: #36658499
Detalii despre proiect
56 freelanceri licitează în medie 5$/oră pentru acest proiect
I'm ready to complete the project. I am sure I'll complete the project on time & properly. I'm honest and hard working person. I understand the duties and responsibilities of the work.