Client Service Manager Needed

I run a digital design firm that creates websites/mobile apps/ and graphics for small businesses. We are looking for a Client Services Manager to join our team. The Client Success Manager is responsible for maintaining day-to-day client relationships. They handle project kick-offs, managing the client projects through to completion, disputes, validate requests, and ensure that deliverables meet expectations. You will constantly look for new ways to improve our services and provide business value for our clients.

Responsibilities Include:

- Guide client through new project orientation

- Facilitate conversation through client through email and skype.

- Handle all basic tasks, technical requests, and client questions.

- Assigning tasks and all new service requests to appropriate team members through project

management system (Trello/Workflowy) for task conversion

-Ensure deliverables meet client’s expectations

- Communicate with Project Manager on any priority changes

- Provide regular updates to clients on the progress of customer service projects

- Develop open and effective channels of communication with each client

- Coordinate internal projects and determine the best utilization of resources to increase customer


- Encourage revenue growth by inspiring clients to purchase additional services

- Become the reliable point of contact for each customer that is required to establish a strong

business relationship

Qualifications and Skills

-Excellent communication skills

- Must be able to speak English very well

- 3+ years’ experience in customer service role

- Must demonstrate ability to meet deadlines

- Project Management skills required

-Sales experience is a huge plus*

- Experience managing website and graphic design projects is a +

To apply:

Write JoinSleek in the subject line,

Tell me why you will be a great fit for the job

Provide your hourly rate, your current location, and hours/days you are available to work.

Aptitudini: Servicii clienți, Asistenţă clienți, Gestionarea proiectului, Asistent virtual

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Despre angajator:
( 61 recenzii ) Brooklyn, United States

ID Proiect: #15983282

37 freelanceri licitează în medie 12$/oră pentru acest proiect


Hi Future Client, Our business is to make your business effective, profitable, & [login to view URL] are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring kno Mai multe

$15 USD / oră
(25 recenzii)

Joinsleek. Placeholder bid. PMP certified project manager, MBA marketing, business analyst, market researcher and writer in the field of business plans, presentations, SEO, Adwords project management, marketing and Mai multe

$16 USD / oră
(40 recenzii)

Subject: JoinSleek Tell me why you will be a great fit for the job: A: The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various Mai multe

$12 USD / oră
(19 recenzii)

JoinSleek I am a great fit for the job because apart from my long experience in this field, which makes me fully understand the client prospective, I am a WP developer. So I kind of really understand what's going Mai multe

$14 USD / oră
(8 recenzii)

JoinSleek "Rate and duration will be fixed on discussion" Hello, I have gone through your job posting and become very much interested to work with you. Please sent me a pm to show you a sample work for your Mai multe

$15 USD / oră
(45 recenzii)

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information T Mai multe

$8 USD / oră
(2 recenzii)

JoinSleek Hi, I have looked at the project details. I can do this work and can start the project immediately. I have over 7 years of experience on working online. I have following skills: -Fluent written an Mai multe

$8 USD / oră
(11 recenzii)

JoinSleek Hi, Wish you a very Happy New Year. I speak English fluently without any accent. The first thing my clients notice while speaking to me for the first time is my native-like English accent and my prof Mai multe

$10 USD / oră
(3 recenzii)

Subject : JoinSleek Hi, I'm interested to be part of your team. I have 13 years of experience working in Sales and Customer Service fields for both American company such as JPMorgan Chase & Co. and Australian com Mai multe

$11 USD / oră
(1 părere)

Hello, My name is André. I am fluent in English, Portuguese and Spanish. I have a long experience in Customer Service, and I recently decided to start my freelance business: www.talkyourmind.org. I enjoy doing cu Mai multe

$8 USD / oră
(0 recenzii)

The experience of handling clients as an assistant manager in Sitel India Limited for Trainline UK. I was the fist point of contact for Trainliine for email/chat project and have 5 plus years of experience as a team le Mai multe

$12 USD / oră
(0 recenzii)

Hi I am from India willing to work online. I am good in communication and enthusiastic to work. I can work 4 hrs a day. I have 7 yrs experience in customer service. Thank you Relevant Skills and Experience Customer Mai multe

$12 USD / oră
(0 recenzii)

DYNAMIC PROJECT MANAGEMENT Highly skilled Legal and Project Management professional with history of seamlessly orchestrating complex projects from inception, development up to launch execution. Proficient in building Mai multe

$12 USD / oră
(0 recenzii)

I have 8years of working experience as Project co ordiantor. Have experience to work directly with clients, Hereby day to day client communication and creating various project reports and dashboards. Relevant Skills Mai multe

$11 USD / oră
(0 recenzii)

A proposal has not yet been provided

$11 USD / oră
(0 recenzii)

The Best practice for the whole Industry has been selecting a Cost effective PM for the best delivery which comes with experience. My profile with such a huge experience definitely matters for the project to get succ Mai multe

$8 USD / oră
(0 recenzii)

JOINSLEEK Requested hourly rate: $15 (negotiable); Location is Manila, Philippines; Available hours to work is 8am to 4pm PHT (+8 GMT) and available hours per week is 40 - 45. I have worked in the contact center bu Mai multe

$12 USD / oră
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I currently work for a chain distribution company and my job is just what you described in your project. Summarily my job is to serve as an intermediate between our customers and the manufacturers, processing orders, t Mai multe

$13 USD / oră
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JoinSleek My name is Janne but you can call me Jack. I`m a 26 year old college educated highly creative person looking to utilize my skill best way possible and earn some cash as a freelancer. I have worked as a Mai multe

$12 USD / oră
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Hello, Please note that I have the following experience levels: - 8 Years sales & execution - 3 Years management role - 9 Years projects handling So, I have great experience in managing day to day customer r Mai multe

$13 USD / oră
(0 recenzii)