Help with customer support

£750-1500 GBP

Închis

Data postării:

peste 6 ani în urmă

£750-1500 GBP

Plata la predare

As our busiest season, Christmas, approaches we are urgently looking for an Email Customer Support Agent to join our Customer Support team, and help us provide the best customer support an app has ever given. About TouchNote We help people all over the world keep in touch with the people that matter most. We do this by making it easy to send thoughtful postcards and printed gifts with just a few taps of a phone or tablet. Since 2008 we’ve helped to send over 9 million postcards, making us the most popular postcard-sending app there is. We’ve been featured in leading press publications, as well as fridges, desks, pinboards and walls across the globe! The Role Reply to customer queries on email in English Provide outstanding customer support for our mobile apps (iOS and Android) and website Work independently and remotely Monitor our systems and report any problems, software bugs and repeating customer complaints The Candidate Essential: Perfect English At least 3 years' experience in customer support in the online space in English. Knowledge using Slack, Microsoft Word and Excel, Android and iPhone, and basic PC and Mac troubleshooting Experience of using Zendesk Genuine love for providing customer support and making customers happy. Available for work at least 35-50 hours per week, especially on Sundays Mondays and Tuesdays. Note: we are looking for customer support people based around the world in order to provide customer support 24 hours a day. Behavioural Competencies: Super bright. Naturally friendly. Passionate, committed and reliable. Salary: The salary will be paid via Upwork at an approximate hourly rate of $3.33, possibly more depending on your experience. After a trial period and provided your work quality is acceptable salary increases are possible. The average tenure of our customer support team members is 3 years and career development is possible for the right candidates. Application process: For more information, please send us your CV and a short introductory letter. We will invite successful applicants to complete a short (and fun) customer support task and successful candidates will then have a*Removed by Admin as it encourages offsite communication which breaches our Terms of Service * interview with our London based Customer Support Manager

ID-ul proiectului: 15367755

Despre proiect

36 propuneri

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Activ: 6 ani în urmă

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36 freelanceri plasează o ofertă medie de £882 GBP pentru proiect

@amansaluja77

A proposal has not yet been provided

£833 GBP în 30 zile

5,0

(2 recenzii)

6,6

@bpo0995

After reviewing job details I believe I'm the best fit for this position. I am fast learner and love to play my role in helping my clients grow their business. Relevant Skills and Experience I have a great experience of working for 7 years with an online floral company based in Ottawa ON Canada. I have rich experience in handling emails and live chat support. Proposed Milestones £1250 GBP - Answering inquiries, taking orders, resolving complaints, dealing with unhappy customers, accounting Additional Services Offered £1 GBP - Will be discussed with the client I have a few questions and for them I would like to speak with you. Hoping to hear back from you.

£1.250 GBP în 20 zile

5,0

(3 recenzii)

6,6

@saminatariq25

I have just completed a project of Customer Service via Zendesk. So, I think I can give you best services. I can work for you full time. Feel free to contact me to discuss further. Relevant Skills and Experience Customer Service, Customer Support, Virtual Assistant Proposed Milestones £750 GBP - Milestone

£750 GBP în 30 zile

5,0

(9 recenzii)

5,6

@sarbjeet911

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. Relevant Skills and Experience I love to build long term relationship. I have experience in Customer Support, Back end Support , Technical Support, Website design and development, Wordpress Expert and troubleshoot. Proposed Milestones £750 GBP - VA Message me to discuss more about your project Thank you Maninder Singh

£750 GBP în 24 zile

5,0

(5 recenzii)

5,4

@FirstChoiceWeb

Hello, We have read and understood the requirement for this project. We would like to let you know that we have a worked as a customer support for various eCommerce, penny auction & online poker sites for our clients before we were responsible for replying to customers' emails finding suppliers for our clients, keeping track of the orders and helping customer with their issues. We think that we can be the ideal choice for this project we can do this job to the perfection. Also if you want we can do a trial job or an interview if that strengthens our proposal. We are looking forward to discussing the project details with you. Thanks, Himanshu

£750 GBP în 30 zile

4,6

(10 recenzii)

4,6

@algie123

Dear Touchnote: I am an individual VA from the Philippines. I know few things about touchnote app and I have downloaded on my CP, so I am quite familiar with touchnote features and services it offers. What I can offer is my full dedication providing customer support to our customers to ensure that they are happy with using the app and other assistance they need. If you are looking for a serious, long term, easy and willing to learn staff, reliable and dedicated to assigned role, please look no further, consider my bid and I will ensure that all of this will be taken care in professional manner. I am looking for a long term job hope this could be the one. Hope we can discuss this more on chat. Best regards, Algie Relevant Skills and Experience Individual VA from the Philippines providing customer support around the world. Proposed Milestones £833 GBP - VA

£833 GBP în 20 zile

4,9

(13 recenzii)

3,3

@tuhindo82

B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). Relevant Skills and Experience Website Management ,Customer support, Admin, Virtual Assistant, Wordpress, Shopify, opencart, Magento,PHP,MySql,Oracel and More Proposed Milestones £1250 GBP - One month

£1.250 GBP în 20 zile

3,3

(10 recenzii)

5,0

@ngeshsandy

Hi. I am interested in your project. I have read about touch note and I will be a very qualified candidate for customer support if you give me the chance. I have 3+ years on customer support. I have experience with Zendesk as well and Slack. I am a friendly person and I will be able to make the customers happy. I am available for 35-50 hours a week and willing to work from Sunday to Saturday every week. I am passionate with work, committed and reliable. I have an account with Upwork as well and I am okay with the salary provided above. If you give me a chance I will provide you with my best. Looking forward to your response. Regards, Sandy. Relevant Skills and Experience Customer Support Technical Support Virtual Assistant Zendesk Proposed Milestones £750 GBP - Help with customer support in TouchNote

£750 GBP în 30 zile

4,9

(8 recenzii)

2,9

@kash2710

Hello Sir, I do have more than 12 years of experience in customer service, I have worked with companies like Dell, IBM, wipro and HP and knowledge of Zendesk and Slack. Will be more happy to join. Relevant Skills and Experience I am good in Customer Service, email handling, Zendesk, slack or any software related task. I can also handle any customers with ease and make sure that no customer is unattended. Proposed Milestones £888 GBP - To manage the emails and make sure no customers are unattended and we meet the service level. No question as of now.

£888 GBP în 20 zile

5,0

(5 recenzii)

2,0

@amazingrich

Hi Sir/Madam, Greetings! I would like to express my intention of becoming part of your team. I have a 10 year worth of work experience in the BPO industry. I have handled technical accounts like Microsoft and Samsung Electronics. I have also handled support roles from Quality Analyst, SME to Team Manager. I am keen into details and good in making reports. I also experienced using Zendesk when I accepted a part time job as a chat agent for an e-commerce site. Please give me the opportunity and I promise to give my 100% dedication to this job in oder to deliver and meet your expectation. Thank you! Regards, Richard

£777 GBP în 40 zile

5,0

(2 recenzii)

2,1

@bautroixanh

In reviewing the my profile, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios. I’m available any time, kindly schedule the time as you want.

£1.111 GBP în 20 zile

5,0

(1 recenzie)

1,8

@Infoteze

I would like to help you as a customer support specialist with experience in Zendesk and I have worked for Condor Affiliates in Support Team Department for casino websites. Relevant Skills and Experience Communication, customer support, English, Russian, Romanian languages and flexible. Proposed Milestones £888 GBP - Customer Support

£888 GBP în 20 zile

4,9

(3 recenzii)

1,3

@Vamsikn27

with 16+ years of expertise in customer support placed a competitive bid to become a part of this customer centric team and build my career Relevant Skills and Experience 16+years experience in Customer support & Service, Eye for detail, Patience,timely response,techno friendly. Proposed Milestones £886 GBP - Deliverables as required by client Additional Services Offered £1 GBP - any reasonable additional service as required by the client In the project description you asked to send CV and Cover letter. Please mention email ID.

£886 GBP în 1 zi

0,0

(0 recenzii)

0,0

@deepalish

Hi I have done MBA and having 5 years of corporate expirence of handling Clients and Research Analysis. Please give me your email so that I can send you my detailed CV.

£833 GBP în 30 zile

0,0

(0 recenzii)

0,0

@dhruvma

I have worked as customer support & assistant in CA firm for 3 years. I have Depth knowledge of MS Office & basic knowledge of apps in said platform. Please do provide the email so that I can send CV. Relevant Skills and Experience I have relevant experience in customer support, data gathering, analysis, sending frequent emails to respected customer. I ll be able to work for 35 to 40 hours a week.

£888 GBP în 30 zile

0,0

(0 recenzii)

0,0

@kwiniandra

Expert in Customer Service Knowledgeable in troubleshooting software and hardware PC related issues Google 101 apps certified Have worked with HP and Microsoft before Relevant Skills and Experience Customer Support Technical Support Email and Chat Support Google Suite expert MS Office expert English Proficiency Proposed Milestones £888 GBP - Customer Support Role

£888 GBP în 20 zile