Engineer (Voice Support) - IT Helpdesk
₹100-400 INR / oră
Job Description:
9 Hours of L1 Troubleshooting of Desktops, Printers, Servers, Network Devices such as Avaya Phones, Switches, Routers
Attending the calls of clients and fixing the issues over voice call on a Ticket based system
Thorough understanding of diverse business processes
Provide reactive phone, ticket and chat support for the customer base
Perform proactive managed services and account management task for higher tier customers
Provide customers with excellent service that adheres to the customer’s guidelines
Escalate to the L2, L3 requests related to them
Proactively monitor the customer’s network and infrastructure
Provision new customer products and services
Train and mentor other Managed Services employees whenever required
Add to and update department-specific knowledge-base (documentation) topics regularly
Provide on-call support for on-duty Managed Services technicians on a rotational basis
Requirements
Minimum of 1 Year Experience in IT Support
Excellent verbal and written communication skills
CCNA and MCSE Certifications are desired
Ability to learn new and emerging technologies
Talent for communicating technical information to non-technical customers
Efficiently directs multiple tasks by employing effective time management skills
Positive can-do attitude with a commitment to get the job done
Excellent customer service skills, both written and verbal
ID Proiect: #27936921
Detalii despre proiect
14 freelanceri plasează o ofertă medie de 392₹/oră pentru proiect
I have total 9 years of experience in Desktop support, server support, networking,Office 365,Office 365 migration, Global administrator in Office 365,Office 365 Administration, MS teams, windows Server administration, Mai multe
Dear Sir, I hope you are fine. I have just read your job description and understood all requirements properly. I am a professional and experienced IT Engineer having over 7 years of extensive experience in the IT indus Mai multe
over a 15 years of experience working as IT Infrastructure Engineer for international and domestic call centers with high valued prestigious clients. Degree:- MBA in information technology Certificated courses:- MCSE Mai multe
Hello, I can do this job quickly and flawlessly. I am contacting me. I can start right away. I am waiting for your message. I am IT ENGINEER AT HP .
hlw sir, I'm an indian , my name is sandeep , I know hindi , bangali, and english. I have experience on Hardware and networking, also I know about cctv installation, and SOS AND Application software installation .sir i Mai multe
hi sir, I will be more than happy to have this opportunity, I am highly skilled telecommunication engineer with over 8 years experience in Avaya Thoroughly proficient in all aspects of installing, maintaining telecom Mai multe
I have 8 years in IT field. IT support & implementation knowledge. Hardware & Network problem solving. Thanks Sagar Khatri
I will do your job in a timely manner with 0% error and high quality and accuracy. you won't be regretted. Just give me a chance and I will not let you down. Moreover I am a professional IT System Engineer and I have d Mai multe
i can give best solutions for technical support in IT work, i have 6+ year experience in IT Field i can do work with low cost charges compare to other.
We have strong Experience of 15+ years on IT Infrastructure and management. We are looking forward a long term association for IT Helpdesk support. Let me know if we can help you here.
