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I am unable to add funds

Refer to your respective deposit method’s section below on what to do if your attempts to add funds to your account are failing.



Credit / debit card


Credit and debit cards with any of the following brands are accepted:

  • American Express
  • Dankort
  • Delta Online
  • Discover
  • Visa
  • JCB
  • MasterCard
  • Visa Electron

Make sure of the following in order to be successful in adding funds:

  • your card’s correct details are provided on the deposit page,
  • your card has sufficient funds for the deposit and processing fee*, and
  • your card is enabled for online and international transactions.

If all of the mentioned conditions are met but you are still unable to add funds, contact your bank for assistance in authorizing the transaction.



*A fee of $0.30 USD + 2.3% (of the deposited amount) is incurred for deposits made using credit/debit cards, PayPal, and Skrill. Australian users incur a fee of $0.30AUD + 0.99% (of the deposited amount) for credit/debit card transactions.





Your PayPal account has to have a funding source with sufficient funds linked to it before it can be used to add funds. You can use a credit/debit card or a bank account.


If adding funds still fails, contact your bank and PayPal Support for assistance.





If adding funds to Skrill fails due to possible account restrictions, contact Skrill Support for assistance.


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