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Attempt to contact your freelancer to determine if they will respond. If more than 24 hours passes without a reply, scroll down and click Contact Us so we can step in to help.


Freelancers who commit to your project are expected to communicate with you regularly until the project is successfully completed. Our messaging system is equipped with text, audio, and video call functions to facilitate a smooth communication process.


Freelancers who unreasonably fail to respond to an ongoing project violate our Code of Conduct. We strongly suggest that you report them to us. Scroll down this page, click Contact Us, and follow the on-screen instructions.


Here are some communication tips to ensure the success of your project:

  • Establish a set schedule for communicating, meetings and submitting work. This is even more important if you are working with a freelancer in a different time zone.
  • Maintain your correspondences within to ensure you have the best protection possible in an unlikely event of a dispute.

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