Have over 17 years of editorial experience that includes copy editing, developmental editing, indexing, proofreading, research and writing. I have written business reports, news articles, newsletters, and biographical sketches. I have edited both fiction and nonfiction titles, including: Dragon's Gift: Book One of the Gilded Serpents Trilogy, Contemporary Black Biography, Contemporary Hispanic Biography and Who's Who Among African Americans. I also have experience working in data entry and project management. I have also worked in customer service, both with customers and other businesses. I have used all types of software, including Google Docs, MS Office, Pagemaker Pro, J.D. Edwards, and Oracle.